Customer Success Manager, Actindo
Digital operations platform for commerce
Open for applications
Digital operations platform for commerce
21-100 employees
Open for applications
21-100 employees
Company mission
To help customers advance the business models of the future that have not even been thought of.
Role
Who you are
- You are a true sales professional with experience in complex B2B sales processes, ideally in e-commerce setting
- You are enthusiastic about digital topics and have a good technical understanding
- Customer service is very important to you and you enjoy advising national and international B2B customers
- Ideally, you already gained relevant experience in customer success management
- You are experienced with CRM systems, MS Office and ticket systems
- Your business management skills enable you to identify customer potential using key figures and data
- You have a positive and communicative nature as well as a confident appearance – whether on the phone or during webinars
- You have a structured way of working and think solution-oriented
- Your strengths include analytical skills and an understanding of complex system connections
- You like to travel to potential customers, partners and events
- You have a very good knowledge of spoken and written English as well as German at B2 level
What the job involves
- As Customer Success Manager (m/f/d) your goal is to turn every relationship between Actindo and our customers into a true success story
- You are the first point of contact for our existing customers, identify customer needs and work on the reputation management at Actindo
- You will always be in close contact with our consultants and project managers
- You support and advise our existing customers comprehensively and ensure a positive customer experience
- You actively build up reference customers and long-standing regular customers who you assist with all their questions
- You identify the cross- and upselling potential of our customers and actively approach them
- You establish and develop the reputation management at Actindo on your own responsibility
- You conduct workshops and webinars in which customers and interested parties can get familiar with our solutions
- You work closely with our IT consultants and project managers
- You take part in establishing our new sales division in cooperation with your team
Our take
As businesses across various sectors strive to modernise their operations, solutions like those provided by Actindo are experiencing surging demand., Established in 2007, the company offers a digital operations platform tailored for commerce firms, enabling them to streamline and automate sales, analytics, and more - regardless of whether they operate through distributors, marketplaces, or direct sales channels.
Actindo's solution integrates customer relationship management and business process digitisation, presenting clients with a versatile option that can either stand alone or complement their existing infrastructure seamlessly.
Bolstered by significant investment, Actindo is poised for expansion, aiming to bolster its international market presence, enhance operation capabilities, and cultivate a robust partner network.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
50% employee growth in 12 months
Company
Funding (1 round)
Feb 2023
$1.1m
EARLY VC
Total funding: $1.1m
Company benefits
- Whether 100% remote or in our offices in Ismaning and Cologne - you work from wherever you like
- Free access to co-working spaces in over 120 countries
- Choose your weekly hours: Full-, part-time or a 4-day-week
- Flexible working hours
- Permanent employment in a fast-growing software company
- Fantastic workplace no matter where you are: we offer work equipment for home office and remote work
- Individual training opportunities with up to 1000€ budget per year
- Awesome team and company events – because the fun part should not be neglected
- Company pension plan and comprehensive group accident insurance
- Great company spirit: flat hierarchies, a lot of creative freedom, working independently, and, of course, a cool team
- Attractive salary with many extras
- Internet and meal allowance
- You can learn or consolidate new languages with us with the help of the language learning platform "Busuu"
- Because we know how important exercise is when working remotely, we support you with a sports card
Company HQ
Munich, Ismaning, Germany
Articles
Leadership
Boris Krstic
(CEO)CEO and Co-Founder of Paylize. Member of Pavilion, the Entrepreneurs' Organization, and MACH Alliance.
Patrick Prasse
(CTO)Co-founded the company in 2007, and has been CTO ever since.
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