Graduate Customer Success / Support 2025, Suade

£35k

SQL

Excel

Zendesk

JIRA

Entry level

London

More information about location

Financial regulation platform

Job no longer available

Financial regulation platform

21-100 employees

FintechB2BArtificial IntelligenceEnterpriseMachine LearningRegtech

Job no longer available

£35k

SQL

Excel

Zendesk

JIRA

Entry level

London

More information about location

21-100 employees

FintechB2BArtificial IntelligenceEnterpriseMachine LearningRegtech

Company mission

To provide a better way for financial institutions to comply with complex regulations.

Job

Company

Role

Who you are

We are looking for ambitious graduates (or recent graduates) with skills who are excited about working on projects which are transforming the regulatory reporting landscape
You don't need to have prior work experience
Curious, analytical, and keen to learn about fintech and regulatory technology
Organised, proactive, and comfortable working in a fast-paced environment
Interested in solving real-world problems for clients
Familiar with tools like Excel or SQL (bonus if you’ve worked with support or ticketing tools like Zendesk or Jira)
Excellent English verbal/listening and written communication skills with demonstrated ability to communicate effectively with cross-functional teams. You’ll need to be able to clearly communicate your ideas in both written and spoken form
The ability to communicate technical information to non-technical staff in a way that is easy to understand
Detail oriented and willing to dig into the nitty-gritty of an issue
You're the sort of person who's not afraid of a challenge and can keep pushing forward to drive an issue to completion

What the job involves

As part of the Customer Support Team, you will be an integral part of the client post-sale experience and be the first line of contact with our clients, solving their information queries and providing workarounds when necessary
Redirect suspected bugs and provide our product teams with comprehensive information to facilitate a rapid resolution
Maintain the knowledge base of common problems, Q&A and recommendations

Salary benchmarks

Our take

Regtech is a subset of fintech focusing on the delivery of regulatory requirements more efficiently and effectively, with a focus on managing risk to mitigate against financial crises. The cost of compliance is huge, and historically the industry has lacked a standard technology solution. Suade is bridging the regulatory gap through modern technology and hopes to save banks and financial institutions time and money.

Suade builds its technology to be adaptable to match the complex and ever-changing nature of regulation. The numerous uncertainties of recent years have certainly created opportunities for the company, as businesses have had an increasing need for regulatory solutions that remain up-to-date and keep them from misstepping. As its smart technologies increase transparency and reduce costs, Suade's win-win solution can be expected to secure them more clients and the opportunity for growth into the future.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (1 round)

Jul 2016

$0.2m

GRANT

Total funding: $0.2m

Company benefits

25 days holiday + Bank Holidays
Flexible holiday - choose when you take your holidays by opting out of bank holidays if you would like!
Additional annual leave holiday - An extra day of annual leave for every 2 years you work at Suade in addition to your existing 25 days on a pro rata basis
Company Pension
Maternity leave and extraordinary paternity leave
Flexible working hours
Company laptop
Work from home budget/ homeset up
Annual Training/ Development Subsidy
Perkbox

Company HQ

Westminster, London, UK

Leadership

Diana Paredes

(Co-Founder & CEO)

After completing a Masters in Civil and Environmental Engineering at Imperial College London, they worked at Merrill Lynch and Barclays before co-founding Suade Labs in 2014.

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