Graduate Customer Success 2025, Suade
£35k
More information about location
Financial regulation platform
Posted today
Financial regulation platform
21-100 employees
Posted today
£35k
More information about location
21-100 employees
Company mission
To provide a better way for financial institutions to comply with complex regulations.
Role
Who you are
- We are looking for ambitious graduates (or recent graduates) with skills who are excited about working on projects which are transforming the regulatory reporting landscape
- You don't need to have prior work experience
- Curious, analytical, and keen to learn about fintech and regulatory technology
- Organised, proactive, and comfortable working in a fast-paced environment
- Interested in solving real-world problems for clients
- Familiar with tools like Excel or SQL (bonus if you’ve worked with support or ticketing tools like Zendesk or Jira)
- Excellent English verbal/listening and written communication skills with demonstrated ability to communicate effectively with cross-functional teams. You’ll need to be able to clearly communicate your ideas in both written and spoken form
- The ability to communicate technical information to non-technical staff in a way that is easy to understand
- Detail oriented and willing to dig into the nitty-gritty of an issue
- You're the sort of person who's not afraid of a challenge and can keep pushing forward to drive an issue to completion
What the job involves
- As part of the Customer Support Team, you will be an integral part of the client post-sale experience and be the first line of contact with our clients, solving their information queries and providing workarounds when necessary
- Redirect suspected bugs and provide our product teams with comprehensive information to facilitate a rapid resolution
- Maintain the knowledge base of common problems, Q&A and recommendations
Salary benchmarks
Our take
Regtech is a subset of fintech focusing on the delivery of regulatory requirements more efficiently and effectively, with a focus on managing risk to mitigate against financial crises. The cost of compliance is huge, and historically the industry has lacked a standard technology solution. Suade is bridging the regulatory gap through modern technology and hopes to save banks and financial institutions time and money.
Suade builds its technology to be adaptable to match the complex and ever-changing nature of regulation. The numerous uncertainties of recent years have certainly created opportunities for the company, as businesses have had an increasing need for regulatory solutions that remain up-to-date and keep them from misstepping. As its smart technologies increase transparency and reduce costs, Suade's win-win solution can be expected to secure them more clients and the opportunity for growth into the future.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Jul 2016
$0.2m
GRANT
Total funding: $0.2m
Company benefits
- 25 days holiday + Bank Holidays
- Flexible holiday - choose when you take your holidays by opting out of bank holidays if you would like!
- Additional annual leave holiday - An extra day of annual leave for every 2 years you work at Suade in addition to your existing 25 days on a pro rata basis
- Company Pension
- Maternity leave and extraordinary paternity leave
- Flexible working hours
- Company laptop
- Work from home budget/ homeset up
- Annual Training/ Development Subsidy
- Perkbox
Company HQ
Westminster, London, UK
Leadership
Diana Paredes
(Co-Founder & CEO)After completing a Masters in Civil and Environmental Engineering at Imperial College London, they worked at Merrill Lynch and Barclays before co-founding Suade Labs in 2014.
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