Support Engineer, Actindo
Digital operations platform for commerce
Job no longer available
Digital operations platform for commerce
21-100 employees
Job no longer available
21-100 employees
Company mission
To help customers advance the business models of the future that have not even been thought of.
Role
Who you are
- This role requires proficiency in both English and German, along with experience in a B2B SaaS environment
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience
- Previous experience as a Support Engineer or similar role in a B2B SaaS company
- Proficiency in Jira and familiarity with SLA-driven support environments
- Fluency in English and German (both written and spoken)
- Strong troubleshooting skills, with a proactive approach to problem-solving and customer success
- Excellent communication skills, with the ability to engage positively and empathetically with customers
What the job involves
- As a Support Engineer (m/f/d), you’ll work directly with customers to resolve technical issues, meet SLAs, and ensure their continued success with our software
- You’ll manage and resolve support tickets via Jira, collaborate with internal teams, and build strong relationships with customers to enhance their experience
- Ticket Management: Efficiently handle incoming customer issues through Jira, ensuring timely responses and updates
- Customer Support: Provide high-quality support in both English and German, helping customers troubleshoot and solve their issues
- SLA Adherence: Prioritize and resolve tickets in line with established SLAs, ensuring that response and resolution times meet our quality standards
- Problem Solving: Investigate and resolve technical issues, working closely with the Development and Product teams to identify solutions
- Customer Satisfaction: Engage proactively with customers to understand their needs, answer questions, and ensure they’re maximizing the benefits of our software
- Documentation and Knowledge Sharing: Document resolutions and share insights that help improve internal knowledge bases and support processes
- Continuous Improvement: Identify and suggest improvements to support processes and tools to enhance efficiency and customer satisfaction
Our take
As businesses across various sectors strive to modernise their operations, solutions like those provided by Actindo are experiencing surging demand., Established in 2007, the company offers a digital operations platform tailored for commerce firms, enabling them to streamline and automate sales, analytics, and more - regardless of whether they operate through distributors, marketplaces, or direct sales channels.
Actindo's solution integrates customer relationship management and business process digitisation, presenting clients with a versatile option that can either stand alone or complement their existing infrastructure seamlessly.
Bolstered by significant investment, Actindo is poised for expansion, aiming to bolster its international market presence, enhance operation capabilities, and cultivate a robust partner network.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Feb 2023
$1.2m
EARLY VC
Total funding: $1.2m
Company benefits
- Whether 100% remote or in our offices in Ismaning and Cologne - you work from wherever you like
- Free access to co-working spaces in over 120 countries
- Choose your weekly hours: Full-, part-time or a 4-day-week
- Flexible working hours
- Permanent employment in a fast-growing software company
- Fantastic workplace no matter where you are: we offer work equipment for home office and remote work
- Individual training opportunities with up to 1000€ budget per year
- Awesome team and company events – because the fun part should not be neglected
- Company pension plan and comprehensive group accident insurance
- Great company spirit: flat hierarchies, a lot of creative freedom, working independently, and, of course, a cool team
- Attractive salary with many extras
- Internet and meal allowance
- You can learn or consolidate new languages with us with the help of the language learning platform "Busuu"
- Because we know how important exercise is when working remotely, we support you with a sports card
Company HQ
Munich, Ismaning, Germany
Leadership
Boris Krstic
(CEO)CEO and Co-Founder of Paylize. Member of Pavilion, the Entrepreneurs' Organization, and MACH Alliance.
Patrick Prasse
(CTO)Co-founded the company in 2007, and has been CTO ever since.
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