People Operations Manager, ContactMonkey

• 6+ years of HR Operations experience
• Experience in a scale-up environment where there has been significant growth / change
• A proven track record of success in both strategy and execution
• Lives in Toronto and will love to commute to our downtown Toronto office regularly
• HR certification and/or university degree in a related discipline
• Expertise in employee relations including up to date knowledge of Canadian and U.S. employment laws
• Excellent verbal and written communication skills
• Very high attention to detail, multi-tasking and managing priorities are critical to success in this position
• Hands-on experience with HR management reporting using Google Sheets/Excel, including data collection, aggregation, structuring and analysis
• Warm, authentic and passionate about making ContactMonkey a memorable place to work
• Direct report/mentorship experience
• Greenhouse

Desirable

• Our People Operations Manager reports to the Director of People and will be the first of this position within the organization
• A successful People Operations Manager is excited by the challenge and impact of building people programs in a fast-growing, startup environment
• In being different, our People Operations Manager has a personal and authentic approach to people strategy while leaning into best practices they have collected along the way
• You love to solve problems and don't typically say “no”, rather, “how?”
• In being curious and customer obsessed, we love to stay close to the employee journey so that we are the voice of the employee from onboarding through until offboarding
• Our people are the heart of the business and are critical to our success. As our People Operations Manager, you partner with the People team to build a memorable place to work with the goal of elevating our employees to their highest potential
• Your superpower is to solve people-puzzles while delivering outstanding customer service to our employees and business leaders
• Collaborating closely with the Director of People and Head of Talent to provide solutions related to performance management, talent management, learning & development, compensation, benefits, payroll and more
• Idealizing, implementing and running ContactMonkey’s people processes in new, creative and personal ways
• Acting as ContactMonkey’s resource for all employee relations topics such as: hiring and termination best practices, inquiries from employees about policies, and more
• Improving employee engagement, productivity and growth through partnering with business unit leaders to proactively address challenges
• Supporting in the creation of a seamless office relocation (yes, we’re moving!). Participating in building out an office environment that fosters collaboration, learning and productivity for ContactMonkey’s employees long term
• Supporting to ensure smooth office operations and a great employee experience
• Designing, executing and implementing new hire onboarding programs
• Taking ownership of key initiatives relating to employee engagement, rewards, and recognition