Renewals Specialist, AVEVA
Office located in Cannon Street, London
Industrial software
Open for applications
Industrial software
1001+ employees
Open for applications
Office located in Cannon Street, London
1001+ employees
Company mission
To spark ingenuity to drive responsible use of the world’s resources
Role
Who you are
- Proficient knowledge and the application of renewal process, policies and pricing
- Experienced in customer facing administrative role, for example Sales Administrator, Customer support administrator or Marketing coordinator. Early career sales professional looking to gain solid experience of a volume business model
- Experience using Salesforce.com preferred
- Put people first, working effectively with individuals and teams, customers and partners
- Plan ahead and work in a systematic and organized way
- Focus on customer satisfaction and deliver a quality renewal customer experience
- Commercially aware and business minded
- Get to the heart of complex problems and issues. Apply own expertise effectively for problem-solving
- Communicate and network effectively
What the job involves
- Reports to: Renewals Manager
- The Renewals Specialist is responsible for executing “volume renewal" transactions for the assigned markets or accounts
- You are a subject matter expert on the commercial processes and practices
- You engage with AVEVA sales team and customers through a systematic process to achieve renewal business metrics measured by renewal timing, renewal rate and renewal price
- You maintain accurate account status details within salesforce and escalate observations to your line manager for resolution by other account stakeholders
- Achieve renewal quota and renewal objectives such as on-time renewals and escalated contract renewals
- Identify expansion opportunities and escalate the opportunities to the appropriate team to manage
- Responsible for renewals process from first contact to close for the assigned customers:
- Understand customer requirements
- Introduce customers to the renewal cycle/process
- Create and issue renewals quotations
- Forecast Renewals Opportunity status
- Track and expedite purchase orders
- Close renewals opportunities On-time
- Maintain accurate data in Salesforce.com regarding customer renewal information, renewal status and renewal reports
- Provide process or quotation related support to Sales Account Managers and Customer Success Managers
- Support evolving renewal processes aimed at improving renewal efficiency
- Provide accurate reporting specifically for Late Renewals, Renewal migration and Churn including reasons for cancelation for analysis
- Assist Business with any other activity required to fulfil role
Salary benchmarks
Our take
Founded in 1967 as a UK research institute for the development of computer-aided design, AVEVA has since grown to become a world leader in industrial software with its products used by over 20,000 companies worldwide. Primarily focusing on energy, infrastructure and manufacturing sectors, it has also expanded into numerous other industrial applications, and its clients include enterprises such as Danone, GlaxoSmithKline and Borg.
AVEVA is making history with its collaboration with Meridian Energy Group on the Davis Refinery, the first full-conversion refinery in the US since 1976. This project sets a new standard in sustainability by achieving net-zero Scope 1 and Scope 2 carbon emissions through renewable biofeedstock. AVEVA's CONNECT platform and EPC .0 solutions are crucial for providing real-time visibility and seamless data management throughout the refinery's lifecycle.
Alongside this, AVEVA's new hybrid cloud MES solution highlights its commitment to advancing industrial technology. This launch allows companies to manage production data more effectively and gain insights through AI and analytics, reinforcing AVEVA's leadership in digital transformation and promoting more agile, efficient, and eco-friendly manufacturing processes.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Time off: 28 days of annual leave, plus bank holidays. You can also buy/sell five days a year
- Emergency leave: Five days a year to use when unexpected or urgent events make it impossible to work
- Hybrid working: The default option for employees is a 3:2 split between the office and working from home. Some positions are fully remote and others are fully office-based—refer to the job listing for specific details
- Parental leave: Maternity leave comprises 18 weeks at full pay, followed by 21 weeks statutory pay and 13 weeks unpaid. Paternity leave is two weeks at full pay. Pension contributions and benefits are maintained throughout
- Workplace nursery scheme: Pay for your child’s nursery directly through payroll, saving tax and NI contributions
- Electric care lease: Use your flexible benefits fund to subsidize the pre-tax leasing of a brand-new electric or ultra-low-emission car
- Shopping vouchers: Use your flexible benefits fund on discounts and vouchers for many major retail, tech and restaurant chains
- BUPA private healthcare: BUPA healthcare is a core benefit for employees. Use your flexible benefits fund and/or salary sacrifice to add family members
- Anonymous counselling: Through our Modern Health benefit, employees and their dependents over 13 are eligible to use our mental health app and receive unlimited counselling and coaching each year
- Dental insurance: Use your flexible benefits fund to cover preventative and restorative treatment. You can also add coverage for family members
- Cycle to work: Buy a brand-new bike and save 25–40% on retail price thanks to tax savings
- Gym membership: Use your flexible benefits fund to discount a membership to a major gym chain
- Bonus: Based on a combination of your own performance and AVEVA’s financial results
- Pension: Use your flexible benefits fund to increase the standard employer contribution. You can also route your bonus directly into your pension, saving tax and NI
- Income protection: Secure a reliable income if you’re unable to work due to long-term sickness or injury
- Life assurance: In the event of your death, your loved ones will receive a lump sum
- Charitable giving: The Action for Good program gives you three days of paid volunteering every year, as well as match funding opportunities. You can also use your flexible benefits fund to give to charity pre-tax
- Professional development: Access to LinkedIn Learning gives you the chance to grow your knowledge and skills, while AVEVA’s extensive mentorship network allows you learn from colleagues across the company
- Education support: After one year with AVEVA, you can apply for support towards a relevant course or qualification. AVEVA will reimburse up to 70% of the cost
- Service recognition: Whether you’ve been with us for 12 months or 50 years (it’s happened!), the AVEVAversary program rewards you during milestone years with cash and time off. We also recognize your contributions by planting a tree in the AVEVA Forest, our global forest of recognition
Company HQ
Cambridge, UK
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