Technical Account Manager, Amper
$80-90k
+ Additional incentive target of $30,000 at plan & early-stage stock option equity
Machine monitoring for precision manufacturers
Job no longer available
Machine monitoring for precision manufacturers
21-100 employees
Job no longer available
$80-90k
+ Additional incentive target of $30,000 at plan & early-stage stock option equity
21-100 employees
Company mission
To help manufacturers improve efficiency and customer satisfaction using real-time operational data.
Role
Who you are
- 3–5+ years of experience in a customer-facing technical role, such as Technical Account Manager, Implementation Specialist, Solutions Engineer, or similar
- Experience in the manufacturing sector is required; familiarity with shop floor operations, ERPs, or manufacturing technology is highly preferred
- Strong understanding of technical concepts, including system integrations, data workflows, and basic networking
- Experience with ERP systems or other manufacturing software (e.g., Epicor, SAP, PLEX, JobBOSS, etc.) is a plus
- Ability to troubleshoot and solve technical problems effectively
- Proven ability to manage complex projects with multiple stakeholders, ensuring clear communication and on-time delivery
- Highly organized, with the ability to manage multiple implementations simultaneously
- Excellent interpersonal and communication skills, with the ability to build strong relationships and manage expectations with customers
- Customer-first mentality with a focus on driving outcomes and value
- Thrives in a fast-paced, cross-functional environment, with the ability to work seamlessly with Product, Engineering, Customer Success, Sales, and other teams
- Open to feedback and committed to continuous improvement
- Familiarity with CRM systems (e.g., Salesforce) and project management tools
- Comfortable with analytics and dashboards to monitor progress and outcomes
What the job involves
- To help our customers succeed from day one, we’re looking for an experienced and customer-focused Technical Account Manager (TAM) to join our team
- As a Technical Account Manager at Amper, you’ll be the primary point of contact for customers during the critical implementation phase, ensuring a seamless and successful onboarding experience
- Your role is to take customers from signed deal to full implementation, including configuration, integration, and achieving initial value from the Amper platform
- You’ll combine technical expertise with a customer-first approach, leveraging your experience in manufacturing to ensure customers achieve fast time to go live, time to value, and time to integration
- Additionally, you’ll collaborate closely with the Customer Success Manager (CSM) and Account Executive (AE) to ensure alignment and deliver a world-class customer experience
- This role also requires close collaboration with Product and Engineering teams to provide feedback, resolve technical challenges, and help improve Amper's solutions based on customer needs and insights
- Your work will directly contribute to driving customer satisfaction, operational success, and long-term product innovation
- Own the customer journey from post-sale through go-live, ensuring a smooth implementation process for Amper's platform
- Lead customer onboarding activities, including installation, system configuration, and user training, to set the foundation for success
- Partner with customers to map Amper's solutions to their specific manufacturing workflows and operational objectives
- Drive fast time to value by ensuring customers achieve initial outcomes quickly and effectively
- Oversee and support integrations with customer systems (ERPs), coordinating technical requirements and ensuring compatibility
- Identify and resolve implementation challenges, escalating issues to internal teams when necessary
- Provide detailed feedback and insights from customer implementations to Product and Engineering teams, helping improve the platform and enhance features
- Act as a customer advocate in technical discussions, ensuring product updates align with real-world manufacturing use cases
- Partner with Engineering to troubleshoot technical issues during implementation and ensure swift resolution for customers
- Serve as the project manager for customer implementations, ensuring milestones are met, expectations are set, and timelines are adhered to
- Communicate regularly with customers to provide updates, manage risks, and address questions or concerns
- Build strong, trusted relationships with customer stakeholders at all levels, ensuring alignment and satisfaction during the implementation process
- Partner with the Customer Success Manager (CSM) to ensure a smooth handoff post-implementation and alignment on customer goals and success plans
- Work with the Account Executive (AE) to clarify any nuances of the deal and ensure deliverables meet the customer’s expectations
- Contribute to the refinement of Amper's onboarding and implementation processes to improve efficiency, scalability, and customer outcomes
- Document best practices, common implementation challenges, and technical solutions to share with internal teams and customers
- Key Metrics for Success
- Time to Go Live: Achieving fast, efficient customer implementations
- Time to Value: Ensuring customers achieve measurable outcomes quickly post-implementation
- Time to Integration: Delivering successful integrations with customer systems on schedule
- Customer Satisfaction: Building trust and satisfaction during the implementation process to set the stage for long-term success
Our take
Global supply chain constraints have only accentuated the pressure on manufacturing shop floor managers to avoid every possible minute of downtime. That pressure to avoid losing money has driven demand for real-time analytics of manufacturing machinery, which Amper hopes to help with.
Amper’s IoT technology enables a self-installed industrial monitoring solution for manufacturing managers. The company prioritizes ease-of-use for its customers, allowing them to set up their devices in minutes and monitor their machines from an intuitive dashboard. The vision for the startup is to go beyond the monitoring of relatively basic machinery metrics and build out a holistic IoT-based ‘FactoryOS’.
The challenge for the startup will be competing in a crowded IoT market. Having said that, its proven ability to quickly adjust its strategy has helped it gain solid funding. The fact that Amper's technology shifts to fit the real needs of its customers will surely stand it in good stead as it expands its horizons.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Mar 2022
$11m
SERIES A
Total funding: $11m
Company benefits
- Unlimited PTO, 2-week minimum
- 401(k) plan
- Health insurance (medical, vision, and dental)
- Team outings, group lunches, an open office, happy hours
- Flexible work schedule
- Remote possibilities
Company HQ
River West, Chicago, IL
Leadership
Akshat Thirani
(Founder & President)Graduated from Northwestern University with a degree in Computer Science.
Philip House
(CTO)Graduated from Northwestern University with a degree in Computer Science. Also worked briefly as a software engineer at Sprout Social in Chicago.
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