Senior Technical Writer, Pendo

• 2+ years of experience independently owning documentation and/or UI copy and driving projects, ideally for two or more product areas
• Ability to break down complex topics and large amounts of information into clear, concise, and useful help articles and UI copy
• Strong project and time management skills, with particular strengths in being proactive, setting expectations, and executing on a plan
• Strong interdepartmental communication and relationship-building skills
• Thrives in a fast-paced environment; can quickly adapt to new processes and shifts in priorities
• A demonstrated “learning by doing” approach to your work—you’re curious to delve in and play around with a product or service to learn how it really works
• An AI-forward mindset: comfortable adopting AI tools and integrating them into your workflows
• A portfolio of documentation and/or UI copy writing samples

Desirable

• The product content team creates documentation and UI copy that educates Pendo users on all features, functionality, and best practices
• The team’s key responsibilities are to keep our Help Center and UI copy accurate and up to date
• Technical writers work closely with product managers, engineers, and customer-facing teams to determine content needs and align deliverables to release dates and functional goals
• Organizationally, the team resides in the Design, Experience, and Research team (DXR) within Product
• This role is based in the United Kingdom (fully remote) and supports 3+ product teams distributed across the US East Coast, United Kingdom, and Israel time zones
• Write, edit, and publish documentation in the Help Center in accordance with our writing standards
• Write and revise UI copy for features and products as part of the product development cycle
• Review feedback and take initiative to address areas of improvement by correcting content, adding details, and reorganizing information as needed
• Collaborate with subject-matter experts, including product managers and engineers, to gather information, confirm accuracy, and prioritize documentation and UI copy requests
• Cultivate a deep understanding of our products and services, and apply this knowledge to their work
• Proactively update the information architecture for their product areas as their documentation set grows and changes (determine what to keep, update, move, etc)
• Stay up to date on best practices and trends in the technical writing and content design industry to uplevel the expertise of the team