Open Source Product Support Specialist, CrowdSec

Salary not provided

Plus Stock Options

Docker

Bash

Linux

Windows

Powershell

Zendesk

Git

Unix

Golang

Junior, Mid and Senior level

Paris

Remote from Europe, UK

More information about location

Open-source security engine

Job no longer available

Open-source security engine

21-100 employees

B2BSecuritySaaSCyber Security

Job no longer available

Salary not provided

Plus Stock Options

Docker

Bash

Linux

Windows

Powershell

Zendesk

Git

Unix

Golang

Junior, Mid and Senior level

Paris

Remote from Europe, UK

More information about location

21-100 employees

B2BSecuritySaaSCyber Security

Company mission

To make the Internet a safer place for everyone.

Job

Company

Role

Who you are

We are looking for an autonomous, English-speaking person
Knowledge of the Linux ecosystem is mandatory as you’re expected to support admins around the world
Knowledge of the Windows ecosystem is greatly appreciated
Troubleshooting expertise: Adept at diagnosing and resolving issues in Unix and Windows systems around our software
Proficiency in scripting: A strong understanding of Shell scripting (Bash, PowerShell, etc.)
Ability to create and maintain documentation
Knowledge of Git and GitHub

Desirable

OCI Containers (Docker, Podman)
Zendesk experience
Golang

What the job involves

Join the team and help us organize and nurture technical support around our open source software suite
You will be the first point of contact from community, customer and partner tickets based on SLAs
Interact with the community and the development team to solve complex problems faced by end users, and funnel and structure user feedback to help permanently improve the software
Work hand-to-hand with the core and web teams to support users and customers
Find innovative ways to improve the community users autonomy
Extend the knowledge base for the OSS components
Help the community users find their way around the OSS components
Contribute to the triage and qualification of issues, bug-reports and feature requests, for both the open source community and partners network
Partake and moderate technical support discussions on Discord, Discourse and Reddit

Our take

Crowdsec’s founders were working in high security hosting when one of their clients became under attack. The hacker used more than 3,000 IP addresses in order to attack the website and they realised that if they share these IPs around, the hacker’s operations would weaken.

Organizing a sort of Internet neighbourhood watch, French-founded Crowdsec is a cyber threat intelligence (CTI) solution. It is considered revolutionary in its field for the collaborative nature of its open-source solution that leverages its user base to detect attacks and create a database of malicious IP addresses for the rest of the community to block.

The company recently raised series A funding, which is being invested into developing its technical stack, accelerating revenues, and expanding its U.S operations. Whilst its community spans nearly 200 countries with users including governments, eCommerce actors, and media and financial institutions, it has ambitious plans to see further uptake of its service.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Oct 2022

$16.2m

SERIES A

May 2021

$5.8m

SEED

Total funding: $23.7m

Company HQ

Montrouge, France

Leadership

Philippe Humeau

(CEO)

Previously founded and acted as CEO for NBS System. Has held positions at Edmond de Rothschild and Growth Architects Consulting.

Laurent Soubrevilla

(COO)

Previously served as President and CEO for VISIMMO 3D. Spent 2 years as a Technology Performance Facilitator for Renault Digital.

Thibault Joechlin

(CTO)

Previously served as Security R&D for OT Group and as Chief Security Officer for NBS System.

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