Strategic Operations Analyst, Cover Genius
+ Stock Options
More information about location
3 days a week in office
B2B insurance and warranty API
Be an early applicant
B2B insurance and warranty API
501-1000 employees
Be an early applicant
+ Stock Options
More information about location
3 days a week in office
501-1000 employees
Company mission
To protect all the customers of the world’s largest digital companies.
Role
Who you are
- 4+ years of experience in commercial operations, vendor management, strategy execution, or operational analytics within high-growth or tech-driven environments
- Track record of supporting scalable solutions in fast-paced or growth-stage environments
- Strong analytical acumen with proven ability to distill operational data into clear insights and recommendations — experience with BI tools like Looker, Superset, or Tableau
- Familiarity with SQL or willingness to learn, enough to query datasets and validate insights independently
- Experience working cross-functionally with Product, Operations, and Procurement to manage external vendors, tools, or platforms across multiple markets or verticals
- Demonstrated ability to support buy-vs-build assessments, cost/benefit analyses, and vendor performance reviews
- Bachelor’s degree in Business, Operations, or a related field; a postgraduate degree or track record of academic achievement is a plus
What the job involves
- As a Strategic Operations Analyst in the Customer Operations team, you’ll play a pivotal role in enabling scalable, data driven vendor strategy
- This role supports the delivery, tracking, and optimisation of third party services that underpin our global claims and customer support operations, including BPOs, subscription based platforms, and specialised service vendors
- To succeed in this role, you’ll combine strong analytical skills with cross-functional coordination and market awareness
- You’ll help assess emerging trends, perform market research on vendor capabilities, and support build-vs-buy decisions that align with our operational and growth goals
- You’ll work closely with Directors of Customer Operations, Product Managers, Procurement, Legal, and external vendors to ensure our vendor ecosystem supports our pace of expansion and service excellence
- Own vendor performance reporting, including SLA adherence, cost trends, issue escalation, and impact analysis
- Sourcing vendors and supporting end-to-end vendor onboarding, including due diligence, contracting coordination, and stakeholder alignment
- Conduct vendor and market research to identify emerging tools, technologies, or services that could drive scale, efficiency, or customer experience improvements
- Contribute to buy-vs-build analysis by assessing vendor value versus internal capability development
- Maintain centralised vendor documentation, SOPs, and enablement resources to ensure operational readiness and compliance
- Identify and communicate risks or inefficiencies, using data and structured insight to influence decisions
- Collaborate cross-functionally to ensure vendor-delivered services align with the customer journey and product architecture
Our take
Insurance plans and warranties are staples of a successful digital company, but setting them up is challenging. Businesses must compare and write contracts with insurance providers which require the expensive assistance of legal and financial teams, Add to this the cost of web designers who can embed the service online, and insurance and warranties quickly become unaffordable to smaller businesses.
Cover Genius provides end-to-end APIs called XCover and XClaim for embedding insurance and warranty plans onto online stores, preventing the business from having to compare, arrange and deploy insurance plans themselves. The company's policies are for any business, can be translated into over 40 languages, and are designed to be read easily without unnecessary jargon.
Whilst other insurtech companies offer similar services to Cover Genius, the company has uniquely focused on ensuring its plans are easily readable, translatable, and dynamically priced based on personal requirements. Although the company initially aimed to facilitate insurance and warranty plans for smaller businesses, it also partners with large enterprises such as Ryanair, Amazon, and eBay. In 2024 it secured impressive Series E funding off the back of a year where it achieved 107% year-on-year growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2024
$80m
SERIES E
Nov 2022
$70m
SERIES D
Total funding: $242.3m
Company benefits
- Flexible Working Conditions
- Employee Stock Options
- Ongoing Learning
- Paid Parental Leave
- Wellness Initiatives
- When From Home When You Want
- Peer Bonuses and Founder Awards Program
- International Working Opportunities
- GC Gives giveback program, led by the team
Company HQ
Midtown South, New York, NY
Leadership
Angus McDonald
(CEO)They were the General Manager of Emerge Digital. Formerly the VP of International Business Development for iClick Interactive Asia Limited.
Chris Bayley
(CIO)They were the former Business Development Manager for Google. Previously an Investor and Executive Director of Software.com from 2009 to 2019.
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