Associate Business Data Analyst, Fastly
$83.2-117.5k
Edge cloud platform
Job no longer available
Edge cloud platform
1001+ employees
Job no longer available
$83.2-117.5k
1001+ employees
Company mission
To build a better internet — a safe place where good can thrive.
Role
Who you are
- We are looking for a "scrappy" problem-solver who takes ownership of data integrity and proactively finds opportunities to optimize our service delivery
- Proven B2B Expertise: Significant experience in B2B business analytics best practices, with hands-on mastery of Salesforce (experience with Gainsight or Zendesk is a major plus)
- Technical Mastery: Advanced proficiency in SQL and hands-on experience with modern data warehousing and BI tools, specifically Google BigQuery and Looker
- Lifecycle & Retention Logic: A deep understanding of how to analyze customer lifecycle, retention, and account health metrics in a SaaS/Infrastructure environment
- Strategic Segmentation: Experience building advanced customer segments and target audiences based on behavioral and financial analysis
- High-Autonomy Relationship Building: The ability to build trusted relationships with global stakeholders
- Distilled Communication: A communication style capable of taking "noisy" data and turning it into a clear, logical story for business stakeholders
- Education: Bachelor's degree or equivalent practical experience in a highly analytical field
Desirable
- Experience with dbt and version control systems like Git
- Knowledge of statistical programming languages such as Python or R
- Direct experience with Customer Success Platform implementation or advanced data management
- Experience working in a global remote-office environment with a 10+ hour time difference
What the job involves
- As an Associate Data Analyst for Client Services, you will be the strategic data partner for Fastly’s global Business Analytics team
- You won’t just build reports; you will own the data architecture, visualization, and deep-dive analysis that drives the success of our Client Services (CS) organization
- This is a high-autonomy, Individual Contributor role designed for an analyst who thrives on solving complex data challenges across global time zones
- You will serve the critical reporting needs of our Account Managers, Support, and Professional Services teams while acting as a consultant to distill complex ideas into actionable business recommendations
- Strategic Performance Insights: Own the tracking, reporting, and analysis of Client Services activities. You will lead the development and automation of regular insights that move the needle on customer health and retention
- Advanced Data Extraction: Write, optimize, and execute complex SQL queries. You will be responsible for manipulating customer and business data from across our tech stack to uncover hidden trends
- Consultative Collaboration: Act as a data consultant for cross-functional partners. You will translate non-technical business requirements into customized technical queries and dashboards
- Global Operational Excellence: Operate effectively within a global team, ensuring seamless asynchronous collaboration and high-quality hand-offs with US-based partners across a 12-hour time difference
- Technical Ownership & Infrastructure: Proactively assist in maintaining and optimizing our data infrastructure (BigQuery/Looker). You will identify and fix pipeline or logic gaps before they impact stakeholders
- Process Scalability: Develop repeatable frameworks and automated processes to handle common analysis requests, increasing team efficiency and reducing manual toil
- Data Quality Guardianship: Regularly audit data outputs for anomalies. You will uphold the "Gold Standard" of data quality, ensuring our leadership team has 100% trust in the metrics you provide
- This position will require you to be available during core business hours
Application process
- Anticipated Posting Close Date: 6/24/2026
Our take
Internet users around the world have come to expect personalized, real-time digital experiences, but delivering these quickly and securely, while maintaining quality, can be a difficult task for businesses.
Fastly enables the companies to deliver fast, secure, and scalable online experiences. Its edge cloud platform moves data and applications closer to end-users — improving the user experience, putting the power back in developers’ hands, and enabling clients to focus on growing their businesses.
The company has helped several high-profile businesses, including Reddit, Pinterest, Stripe, EPIC Games, and more. Its offering is well-regarded in the space, demonstrated by it being named a 2022 Gartner® Peer Insights™ Customers’ Choice for Global CDN, as well as a Leader in The Forrester Wave™: Edge Development Platforms, Q4 2023 report.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2019
$40m
SERIES F
Jul 2018
$40m
SERIES F
Total funding: $259m
Company benefits
- Parental support and beyond: We support our families by offering generous time off for parental leave. And beyond that, we work hard to build a culture that allows for all employees to have the life outside work that they desire year round.
- Health and wellness: Your well-being matters here. Our health plans offer a variety of options, including full medical, dental, and vision coverage, short- and long-term disability insurance, mental health resources, and more.
- Invest in your future: We offer 401(k)/retirement plans, employee stock purchasing plans (ESPP), and reimbursements for learning and development programs — so we can support your ongoing growth and success.
- Keep learning and growing: Helping people go further means nurturing their talent. Through annual reimbursements for employee learning activities, regular hangouts and advice from our Senior Staff, talks from industry leaders, and cultural events — we offer tons of opportunities for people to learn. And we’re always looking to grow as a company, too: we collect employee engagement and experience data annually and leverage our Employee Experience Champion Network to understand employee feedback, so we can keep improving.
Company HQ
China Basin, San Francisco, CA
Leadership
Kip Compton
(CEO)Kip joined the Fastly team in 2024 as CPO, becoming CEO in 2025. Prior to this, he was an SVP of Strategy & Business Development/Networking at Cisco.
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