Founder Associate, Patchwork

• We are looking for someone who is well versed in working with various stakeholders at all levels, due to being the primary point of contact between the CEO and internal/external stakeholders
• A keen individual with an interest in the executive-level responsibilities of a start-up CEO, and someone who wants to be in a role that will lead to greater ownership of high-value projects and deeper cross-functional and board-level exposure to the decision making at the heart of a fast-growing software start-up
• This role requires a dynamic, trustworthy and detail-oriented individual
• Proven experience as an Executive Assistant or similar role, preferably supporting C-level executives and best practice
• Experience in event planning and execution including complex schedule management
• Proven understanding that handling sensitive information must be with the utmost discretion and maintaining a high level of confidentiality
• Excellent organisational and multitasking skills, with the ability to prioritise tasks effectively
• Strong numerical written and verbal communication skills
• Excellent problem-solving and critical-thinking abilities
• Ability to work independently and collaboratively in a fast-paced environment
• Intellectual curiosity regarding business operations, start-ups and people
• Open to taking feedback and adapting your approach at short notice
• Eagerness to work with multiple people and be a self-starter
• Tech savvy and adaptable to new technologies and systems with a good understanding of good data hygiene; and familiarity with CRM systems
• Prideful in attention to detail
• Ability and passion to work in a fast-paced scale-up team environment, embracing its challenges and opportunities

Desirable

• The Founder Associate is essential in assisting Patchwork’s Co-founder CEO across all their executive functions
• You will be responsible for providing comprehensive and proactive support whilst ensuring the CEO’s effective productivity and efficiency
• This will be achieved by managing a wide range of tasks from executive support to board administration and internal communications
• This role offers an amazing opportunity to get to know our CEO, and to develop a strong working relationship that will be fulfilling for you, and enabling for our CEO
• CEO Action Tracking and Project Management
• Overseeing action items resulting from the CEO’s decisions and discussions with clients, investors, senior leadership and others
• Supporting the CEO in various internal and external projects, research, and presentations, as directed, and utilising project management skills to track and follow up on key initiatives, ensuring timely completion
• Preparation of presentation decks, briefs and other materials to ensure the CEO is well-prepared for meetings
• Tackling various ad-hoc assignments delegated by the CEO demonstrating flexibility, resourcefulness and outstanding problem solving capabilities
• Managing and maintaining the CEO’s access to information, ensuring efficient organisation of documents and information
• Board Administration
• Coordinating and managing board-related events, including scheduling, preparation, and accurate documentation of the Board minutes
• Maintaining Board action logs, risk registers, and ensure all monthly Board reporting meets the required internal quality standards
• Executive Support
• Efficiently managing the CEO’s schedule, including appointments, meetings, and travel arrangements; including anticipating and resolving scheduling conflicts, proactively ensuring optimal use of the CEO’s time
• Organising and coordinating internal and external meetings, ensuring all necessary resources and materials are prepared; and preparing meeting agendas, taking minutes, and following up on action items as needed
• Arranging, sometimes, complex domestic and international travel itineraries including flights, accommodation, and transportation; and providing detailed travel packs with relevant documents and information, if applicable
• Acting as the primary point of contact between the CEO and internal/external stakeholders, as directed
• Drafting and editing correspondence, emails, and other communications on behalf of the CEO, as directed and requested
• Supporting any expense reporting and reimbursement processes, if applicable
• Collaborating with the Marketing Team for internal and external content relating to the CEO and at the CEO’s request, including supporting and inputting in the Patchwork Newsletter
• Internal CEO Communications and Activities
• Spearheading internal communications on behalf of the CEO, ensuring clarity, consistency, and alignment with organisational objectives and values
• Drafting and disseminating executive-level announcements, updates, and directives to the company
• Leading the planning and execution of weekly company All Hands and monthly Town Hall meetings, including meticulous preparation, identification of speakers and the availability of relevant content
• Managing the planning and logistics for smooth and engaging events such as twice yearly all-team events and the Patchwork annual charity cycle ride