Operations Associate, Lottie
£29-32k
+ A very generous EMI share offering
2+ days a week in office (London Bridge, London)
A family's trusted guide to later life care
Be an early applicant
A family's trusted guide to later life care
21-100 employees
Be an early applicant
£29-32k
+ A very generous EMI share offering
2+ days a week in office (London Bridge, London)
21-100 employees
Company mission
To elevate later life for everybody.
Role
Who you are
- A Brilliant Attitude: You’ll tackle challenges with enthusiasm and a ‘can-do’ spirit
- Passion for Lottie: You genuinely care about improving the care sector and are invested in our mission
- A Positive Mindset: You see opportunities and solutions, bringing an optimistic outlook to your work
- Eager to Learn and Grow: You’re like a sponge for knowledge, happy to take on new challenges and broaden your skillset
- Proactive and Adaptable: You’re willing to muck in and contribute wherever needed, embracing different tasks and roles
- Curious and Collaborative: You’re open to learning from others and exploring different aspects of the business
- Highly Organised: You’re able to manage your tasks, information, and time effectively to ensure efficiency and accuracy
What the job involves
- Lottie is looking to hire an ambitious and hands-on Operations Associate to support the growth of Lottie’s marketplace by delivering a 5* onboarding experience to new and existing clients as we step on the gas of growth in 2025 by scaling to 100+ full time teammates and expand overseas to the USA
- The successful candidate will report directly to Lottie’s Director of Partner Relations - but will be given high autonomy to explore new ways of working and how the use of technology can further accelerate our growth
- The successful candidate will join Lottie’s Partner Team and will be expected to work closely with account executives, product managers and software engineers, as well as the entire partner team department to deliver on Lottie’s ambitious future product roadmap and ensure we’re delivering the best possible service to families searching for care
- Drive Successful Partner Onboarding: You’ll manage the process of bringing new care partners onto the Lottie platform, ensuring a smooth and efficient experience
- Process and Track Documentation: You will be responsible for the meticulous management of all required partner documentation, ensuring completeness, accuracy, and adherence to internal processes and compliance standards
- Develop and Maintain Partner Listings: You’ll create compelling and accurate profiles for our partners on the Lottie marketplace
- Provide Dedicated Partner Support: You’ll be the primary point of contact for partner enquiries and support needs via email and phone
- Address and Resolve Partner Issues: You’ll assist partners in troubleshooting technical challenges and finding effective solutions
- Contribute to Process Improvement: You’ll identify opportunities to enhance our partner onboarding and support workflows, including exploring automation
- Gain Exposure to Diverse Lottie Initiatives: You’ll have the opportunity to contribute to and learn from other teams and projects, such as Lottie Media and the Lottie Awards, broadening your understanding of the business
- Be Integral to Lottie's Growth: You'll play a vital role in building strong relationships with our expanding network of care partners
- Shape How We Work with Partners: You'll have the chance to contribute to the development and refinement of key processes
- Explore Innovative Solutions: You'll be encouraged to look for ways to improve efficiency through technology and automation
- Engage in Diverse Projects: You may have the opportunity to participate in initiatives like Lottie Media and the Lottie Awards
- Provide Valuable Insights for Product Development: Your direct interactions with partners will inform the evolution of the Lottie platform
- Grow Your Skills in a Supportive Environment: You'll be part of a dynamic team with opportunities for learning and professional development
Application process
- Screening interview led by Lottie’s Talent Acquisition Lead
- First round interview led by Hiring Manager
- Technical assessment interview with hiring manager and one member of Lottie’s Senior Management Team
- Cultural/Behaviours interview with two team members
- Final interview with Will Donnelly (Lottie’s Co-Founder & CEO)
- Candidate Experience: The majority of feedback will be given via email and we try our very best to give specific and constructive feedback where possible. Your application will be reviewed by a real person, not AI. We encourage cover letters to express your interest!
Salary benchmarks
Our take
Choosing a care home is often a hugely daunting, complex, and expensive process, coming at a time that's already stressful enough. What's more, the UK's ageing population is growing at an increasing rate, putting more strain on social care than ever before. The result is that 44% of care seekers often ultimately regret their choice of care home, something that has had increasing attention since the start of the COVID-19 pandemic.
Lottie aims to address this in part by simplifying the process of finding the perfect care home for every individual's specific needs. Its online marketplace gives users all the tools to select and compare the UK's best-performing care homes, taking into account CQC reports, facilities, treatment methods, and location.
Having received investment, Lottie aims to continue its growth to reshape the future of the care industry. It is doing so with a strong emphasis on data and real-time information, collecting datasets that will be vital not just to its business operations, but potentially to the UK government and healthcare policy too.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Autonomy
"Everyone is encouraged and empowered to use their own experiences and ideas to add value to the team in their respective departments. Lottie is very..."
Funding (last 2 of 4 rounds)
Oct 2023
$21m
SERIES A
Jul 2022
$8.1m
SEED
Total funding: $33.2m
Company benefits
- 26 days holiday + Bank holidays
- Flexible working hours
- Everyone owns equity
- Private Medical Insurance
- Cashplan
- Wellness budget
- L&D budget
- A 3-night stay at Unplugged
- 2-weeks Work from anywhere
- 20-weeks full pay for Primary Parental Leave
- 8-weeks full pay for Secondary Parental Leave
- 2-weeks unpaid Carers Leave
- 5-days paid leave for those going through the IVF process
- Workplace Nursery Scheme
- Compassionate Leave
- Employee Assistance Programme
- Access to Mental Health First Aiders
- Quarterly team events
Company values
- Ownership
- Impact
- Nimbleness
- Kindness
Company HQ
Bermondsey, London, UK
Articles
Leadership
Will Donnelly
(Co-Founder & CEO)Prior to Lottie, Will spent 5-years at CBRE, where they advised on £2.5bn of healthcare transactions, supported the NHS during COVID-19, and established themself as a leading global later living expert.
Chris Donnelly
(Co-Founder)Before Lottie, Chris founded and successfully grew Verb into one of the world's most recognised luxury digital agencies with a global client base including Bugatti, Jimmy Choo & Net A Porter.
People progressing
Hannah joined Lottie as the company's first Care Expert (Customer Care) following spells in the charity and tech sectors. Since joining, Hannah has been promoted a number of times and is now the Customer Care Lead.
Ruby started as a 4-week Care Expert Intern during University, which was extended. After 1.5 years in the Care Expert team, Ruby moved over to the Marketing team to pursue her career in Social Media!
Diversity, Equity & Inclusion at Lottie
Holly Leckenby Rye (Senior People Manager)
- Fostering an inclusive atmosphere where everyone feels valued and respected
- A wide range of inclusive benefits and policies
- Religious and cultural practices and holidays celebrated
- Job descriptions with inclusive language
- Quarterly anonymous employee engagement surveys
- Bias-free Performance Reviews with quantitive measures in place
- Employee Assistance Programmes
- A diverse social calendar to be inclusive of all employees
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