Head of Customer Success, Source.ag
Mondays and Thursday in office
2 days a week in office
AI for agriculture
Job no longer available
AI for agriculture
21-100 employees
Job no longer available
Mondays and Thursday in office
2 days a week in office
21-100 employees
Company mission
To grow a prosperous and healthy community connecting food, fun, tech, and farming.
Role
Who you are
- Significant experience leading a commercially focussed customer success team in a B2B (tech) industry)
- Scaled Customer Success internationally and across different engagement models
- Outstanding communication skills in Dutch and English
- Willingness to travel (potentially as much as 1 week per month)
- Strong analytical skills and proficiency with using data and metrics to back up what you say and what you do
- A proactive, customer-first mindset which enables you to identify issues before they surface to ensure a top-notch customer experience
- Active listening skills
- A driving licence valid for the Netherlands
What the job involves
- As the Head of the Customer Success Team, you lead a team of Customer Success experts (6 Customer Success Managers and 1 Customer Success Operations Specialist) who own all customer relationships at Source
- You get excited about working with growers to make their lives better and equally driven to make Source a commercial success
- You are the internal voice of our customers, ensuring that the reality on the ground gets transferred to our product teams so that we can continue improving our products for them
- In the end, we can only achieve our mission if we make growers successful, and the Head of Customer Success plays a pivotal role in achieving that goal
- This role reports to the COO
- Internally, you work directly together with various people in the management team, as well as with peers such as the other Operations Leads, Product Managers, Sales Managers, the head of Marketing and Engineering leads
- Externally, you and your team engage with all customers, including seed companies, cultivation companies, and cooperatives, to ensure their success and satisfaction
- Additionally, there may be occasional interactions with external partners in the broader horticulture ecosystem, such as climate computer manufacturers, sensor providers, or software suppliers
- Make customers successful
- Help customers get the most out of our products
- Passionately bring the customer’s voice to our product teams
- Drive top line growth
- Drive commercial opportunities and prevent churn
- Identify customer advocates to spread the word about Source
- Keep things simple in increasing complexity
- Shape Success across multiple geographies and timezones
- Successfully support new product go-lives
- Innovate engagement models
- Make our existing enterprise model even more effective
- Set up a highly scalable, low-touch model for lower value customers
- Develop our rockstar team
- Lead, manage and coach our existing Customer Success Managers
- Strategically plan the team development and attract great talent
Our take
Dutch agtech Source.ag installs AI-powered indoor farms in order to democratise access to sufficient fruit and vegetables whilst using fewer resources. Given that almost 45% of people worldwide do not have access to enough fruit and veg, this is a sizable problem to address.
As the climate crisis worsens, the company's services are in high demand, as indoor farms are essential in providing higher food security under increasingly challenging weather conditions. Source's hi-tech farms are able to protect crops against extreme heat, cold, rainfall or pests.
The company continues to invest in the development of its software that is making greenhouses smarter, whilst also onboarding new customers and expanding partnerships. It is well-funded, which has enabled accelerated product development and supported the expansion of commercial collaborations.
Steph
Company Specialist at Welcome to the Jungle
Insights
72% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2025
$17.5m
SERIES B
Jun 2023
$4m
SERIES A
Total funding: $54.5m
Company HQ
Sloten en Riekerpolder, Amsterdam, Netherlands
Leadership
Rien Kamman
(Co-Founder & CEO)Previously acted as Associate Director of Data Science for BCG GAMMA and as the Principal for Boston Consulting Group.
Ernst van Bruggen
(Co-Founder & CCO)Previously spent over five years at McKinsey & Company, eventually acting as Engagement Manager.
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