Senior Customer Success Manager, AppsFlyer
$168-188k
OTE
Marketing analytics platform
Be an early applicant
Marketing analytics platform
1001+ employees
Be an early applicant
$168-188k
OTE
1001+ employees
Company mission
To empower marketers with all they need to succeed, grow their businesses, and innovate.
Role
Who you are
- 5+ years of experience in Customer Success, Account Management, or a client-facing SaaS or digital/mobile agency role
- Proven ability to manage complex customer relationships and influence retention and growth outcomes
- Strong communication skills with executive, technical, and business audiences
- Experience with attribution, data, and digital advertising in a mobile and/or omnichannel world. Understanding of SDK’s, API’s and mobile attribution tools
- Analytical thinker, comfortable working with data and turning insights into action
- Proactive and solutions-driven with high autonomy, ownership, and ability to operate in ambiguity
- Comfortable working in a fast-paced, multicultural, and evolving environment
- Tooling: MMP's, attribution and SaaS marketing/remarketing technologies, including the technical experience required to guide customers through implementation
- Demonstrated ability to leverage AI tools (e.g., ChatGPT, Claude) to drive efficiency and scale across customer-facing workflows - from account research and data synthesis to communication and strategic planning
What the job involves
- We’re looking for a Senior Customer Success Manager to join our New York City office and support a portfolio of Enterprise customers in North America
- This is a high-ownership role focused on driving measurable customer value, retention, and growth through product adoption, solving problems proactively, and partnership with sales
- As a Senior CSM, you act as a strategic advisor and growth partner to your customers while also contributing to the success of the broader Customer Success team
- Our CS culture is customer‑obsessed and results‑driven. We coach for impact, operate with rigor, and influence at scale across Sales, Product, and Marketing
- Client Value Realization: drive customer outcomes, and product adoption across your team’s portfolio of customers
- Partner with Sales to mitigate client risk and run expansion motions across strategic Enterprise customer segments, leading to improved Gross Revenue Retention and Net Revenue Retention
- Ability to travel 33% onsite to customers and key internal onsites
- Own the post-sales relationship, in conjunction with your sales partner, for a portfolio of customers focused in North America to drive retention and growth
- Lead onboarding, training, and enablement sessions, translating complex AppsFlyer products and data concepts into clear, actionable outcomes for customers
- Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction
- Run Executive Business Reviews (EBRs) with senior customer stakeholders to showcase impact and align on goals
- Act as a growth partner by understanding customers’ business goals and analyzing customer data to surface insights, identify mutual growth opportunities, and recommend optimizations to drive measurable value realization
- Capture feedback and work closely with Product, R&D, and Support teams to drive improvements
- Actively support renewal conversations and identify opportunities for feature adoption or account expansion
- Lead customer issue management by proactively identifying risks, coordinating cross-functional resources, and driving issues through to resolution
- Collaborate with internal teams, including Sales, Product, and Support, to deliver customer outcomes
- Act as a mentor and force-multiplier for other CSMs by sharing best practices and contributing to team initiatives
Our take
Hundreds of billions of dollars are pumped into marketing and advertising by companies around the world each year. Understandably, marketers want insight into which ad campaigns are driving results, this is known as attribution.
AppsFlyer has positioned itself as the industry leader in the attribution market and is significantly larger than competitors like Adjust, Branch, and Kochava. It offers mobile attribution software that tracks and analyses the performance of marketing campaigns on mobile apps. Its platform evaluates $28 billion in ad spending every year.
Having done this for over a decade, AppsFlyer has amassed more than 12,000 customers including household brands such as Walmart, Nike, HBO, and NBC Universal. With 20 offices worldwide and a neverending carousel of partners, the company has a strong presence and strives to make a difference in the lives of the local community.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2020
$210m
SERIES D
Jan 2017
$56m
SERIES C
Total funding: $293.1m
Company benefits
- Employee stock options - We believe you should own a part of what you’re creating. That’s why we offer every employee a stock option package
- Ongoing education - Bond with colleagues from around the globe. Immerse yourself in the products and innovations shaping the industry, and hone your skills and expertise through lecture series, global experience, and more
- Global Employee Exchange Program - Our GEEP Program invites employees to spend a month in one of our 18+ global offices
- AppsFlyer Cares - We take corporate social responsibility seriously. AppsFlyer Cares demonstrates our commitment to giving back to the community
- Health and wellness - Enjoy complimentary fitness classes, from yoga to TRX and more! We offer everything you need to nourish your mind, body, and soul.
- Health insurance - We offer every AppsFlyer employee a generous private health insurance package
- Vegan-friendly - We’re committed to environmental sustainability and support (and cater to) our employees who put it into action
- Balance - Flexibility is one of the key elements of success in the current world. We give our teams the freedom to choose the right balance for their lives
Company HQ
SoMa, San Francisco, CA
Leadership
Oren Kaniel
(Co-Founder & CEO)They worked as a Software Engineer for Intel and Avaya, and after 4 years at Veraz Networks he took an MBA at The Wharton School. They then co-founded AppsFlyer in April 2011, serving as CEO since.
Reshef Mann
(Co-Founder & CTO)Worked as a Software Engineer at Intel, SAP, Jajah and Xsights before co-founding AppsFlyer.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 2 more jobs at AppsFlyer