Senior Product Manager, MANUAL
Growth
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3 days a week in office (London Bridge)
Healthcare at scale
Open for applications
Healthcare at scale
201-500 employees
Open for applications
+ Share options
3 days a week in office (London Bridge)
201-500 employees
Company mission
To extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity, hair loss and menopause.
Role
Who you are
- Proven experience (typically 5+ years) in product management, with significant focus on growth, conversion optimisation, or monetisation strategies
- Experience working in high-growth digital businesses; experience in healthtech or telehealth is a strong plus
- Strong analytical skills with proficiency in experimentation design, A/B testing, and interpreting quantitative data to drive decisions
- Deep understanding of customer behaviour, acquisition funnels, and monetisation strategies
- Excellent communication and stakeholder management skills, with the ability to influence and align cross-functional teams
- Comfortable operating in a fast-paced, ambiguous environment, and motivated by tackling complex problems
- Passion for building products that make a meaningful impact on people’s health and well-being
What the job involves
- We are looking to hire a Senior Product Manager, Growth to join our product organisation
- You'll work at the intersection of product, marketing, data, engineering, and commercial teams
- You'll lead initiatives that test and optimise our customer funnel, experiment with pricing and plan mixes, and unlock new revenue opportunities while delivering a seamless patient experience
- Your work will be critical to scaling our business sustainably and profitably across multiple conditions and geographies
- You will report to the Director of Product
- This role offers significant scope and impact in a rapidly growing healthcare business and provides an exciting opportunity to accelerate your career
- If you love using data to find growth levers, enjoy rapid experimentation, and thrive on working at the cutting edge of digital health, this is the ideal position for you
- Own the conversion funnel: Analyse, identify, and prioritise opportunities to improve customer acquisition and onboarding across channels and products
- Design and run experiments: Partner with engineering, design, and analytics teams to build, launch, and analyse A/B tests that optimise conversion, upsell, and pricing strategies
- Pricing and plan innovation: Develop and test new pricing models, subscription plans, and promotional strategies to maximise customer lifetime value
- Data-driven insights: Continuously monitor and interpret data to surface actionable insights, track key growth metrics, and inform strategic decisions
- Cross-functional leadership: Collaborate closely with marketing, engineering, operations, and commercial teams to bring growth initiatives from concept to execution
- Customer-centric approach: Balance business goals with delivering a seamless, trustworthy, and engaging experience for patients
- Market awareness: Stay abreast of market trends, competitor offerings, and evolving patient expectations
Application process
- Recruiter screen - 30 mins
- Hiring Manager interview - 45 mins
- Onsite interview - 60 mins product sense and 30 mins product analytics
- CPO interview - 30 mins
Salary benchmarks
Our take
MANUAL is a digital healthcare clinic supporting patients with life-changing conditions such as hormonal imbalance, obesity, menopause and hair loss across the UK and Brazil. It does this with a blend of doctor-specialist services, prescription medication backed by science, and digital products informed by behavioural change.
It works to remove the stigma around health problems such as obesity, hormone imbalances and menopause through teleconsultations, testing, regular check-ins and a range of tools, supplements and medications to treat common issues like poor sleep, hair loss, erectile dysfunction and skin conditions. Originally focused solely on men's health, the service led a shift in attitudes among its customers, with about half the men using the service to treat more than one condition, indicating that they're not just seeking help for the worst health issue that they're experiencing. Since then it has opened its services to all genders with a hope to sift attitudes on a wider variety of health issues.
The company has raised an impressive amount of capital, most recently in 2024. And this funding is being used to expand its reach and enhance its services, particularly focussing on treatments for hormonal imbalance, obesity, and hair loss.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2024
$39.4m
EARLY VC
Mar 2021
$30m
SERIES A
Total funding: $74.5m
Company benefits
- Generous stock option plan
- Private medical insurance plan (Amil S750)
- Access to English learning platform with 1 class hour per week
- Gym and wellness benefit with Wellhub
- Hybrid role based in São Paulo, with 1 week per month of in-person working (usually last week of the month)
- 22 business days of vacation
- A growing team with plenty of opportunities for progression, ownership of goals and a direct impact to MANUAL
Company HQ
Southwark, London, UK
Articles
Leadership
George Pallis
(Co-Founder & CEO)Previous the Global Head of Marketing at Deliveroo and Head of Performance Marketing at TransferWise.
Diversity, Equity & Inclusion at MANUAL
- Diversity and Inclusion at MANUAL is about fairness. It's a fabulous virtuous circle and we are fusing on:
- Conversations - we are creating a common language via initiatives such as our monthly Tea & Learns, our IWD spotlight on our incredible female-identifying employees, our ongoing celebrations…
- Learning - we are offering D&I trainings catered to our needs such as unconscious bias, psychological safety, mental health support...
- Measurement - we are proud of our 93%+ favourable responses in our monthly pulse confirming that everyone feels welcomed and all voices are listenned to at MANUAL.
- Culture - we are feedback-driven culture, we are humble and love to learn from each other!
- We are committed to equal employment opportunities regardless of gender, age, disability, race, religion or belief, sexual orientation and gender reassignment, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and potential termination.
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