Senior Data Analyst, Aura
Customer Experience
$110-150k
+ Performance Bonus
Digital security company
Job no longer available
Digital security company
501-1000 employees
Job no longer available
$110-150k
+ Performance Bonus
501-1000 employees
Company mission
To create a safer internet by making comprehensive digital security simple to understand and easy to use.
Role
Who you are
- Bachelor’s degree in Business Analytics, Data Science, Applied Mathematics, Statistics, Computer Science, Economics, or a similar field of study
- 4+ years of relevant experience in strategy & operations or advanced analytics
- Experience working with large datasets; Experience with running AB testing, regressions, and forecasting is a plus
- Expert in SQL; Experience in Python or R is a plus
- Expert in data visualization; Experience in Tableau is a plus
- Exceptional analytical modeling and business problem-solving skills to structure complex questions and propose innovative solutions
- Outstanding data management / analyses capabilities with attention to detail and accuracy
- Proven track record of autonomy, prioritization of deliverables, and influencing decisions with data-driven analyses
- Exceptional communications skills – written, verbal, and listening
- Ability to work collaboratively as part of a team and able to manage the needs of multiple stakeholders
- High-energy, team-first, positive attitude
What the job involves
- Aura is looking for a Senior Data Analyst, Customer Experience (CX) with strong analytical skills to partner with our CX leadership team and scale our growth. This role is central to leading business analytics that support all functions across the CX organization from Voice of Customer (VoC), operational measurement, training & performance, to AI automation
- In addition to establishing and scoping analytics requirements, this role will partner with several business leaders to provide value-adding analysis & reporting, meaningful proactive insights & recommendations, and KPIs to help guide the business
- Be a data-driven subject matter expert (SME) embedded in all parts of the CX organization
- Build a strong partnership with business and cross-functional stakeholders to provide operational / actionable insights to improve business KPIs with a focus on the growth of the business
- Lead the ongoing development and support of enterprise-level reporting, dashboards, and scorecards
- Contribute to CX strategy formation by providing meaningful insights and guidance on critical business decisions through detailed data analyses such as VoC
- Partner with Product & Engineering teams to design tests (A/B, multivariate, etc.); track & measure the results, and analyze the results to quantify the impact on the business
- Manage the reporting process, delivery of results, and variance explanations
- Key project tracking and analysis; KPIs and other metrics tracked in a standardized format
- Meet with cross-functional partners regularly to identify gaps and opportunities to evolve and define, codify, and build new processes and programs
- Become an expert in translating stakeholder needs into specific analyses, metrics, or reports that yield actionable insights
- Effectively communicate findings and data insights to your stakeholders with a point of view and desire to enable your teams to make a data-driven decision
Our take
Aura provides digital security solutions at both individual and enterprise level. An amalgamation of five businesses (including Intersections Inc, an identity theft solutions provider established in 1996) Aura brings together decades of experience in the security space.
Aura offers a range of plans to help businesses and consumers keep their data safe, with protection from identity theft, online financial theft and protection of technology and devices. It's a competitive space, with rivals including IDShield and IdentityForce. However Aura's combined experience in the field and the constantly increasing online security threats (for instance, catfishing - a scam where the perpetrator adopts a fictional persona to obtain personal information , financial gain or to lure someone into a relationship has doubled in frequency in the last 5 years) means there has proved to be plenty of room for the company to carve out space for itself in the market.
Aura's acquisition of the Pango Group in 2020 has proved to be profitable for the company, giving it access to more digital security verticals and helping to generate 35% year on year growth. It is continuing to scale the business, hiring more talent to make this a possibility.
Steph
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2023
$22m
ANGEL
Oct 2021
$200m
SERIES F
Total funding: $522.7m
Company benefits
- 12 weeks paid parental leave
- Vision and dental insurance
- 401k plan
- Volunteer time off
- Work from home opportunities
- Health insurance
Company HQ
Burlington, MA
Leadership
Hari Ravichandran
(CEO & Founder)Hari founded Endurance International Group in 1997, where they worked as CEO until 2017. Having undertaken an MBA at the Wharton School, they founded Auru in August 2017, and then Jump Ventures in June 2018.
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