Senior Partner Operations Manager, Tricentis
3+ days a week in office
Software testing platform
Be an early applicant
Software testing platform
1001+ employees
Be an early applicant
3+ days a week in office
1001+ employees
Company mission
To develop a comprehensive set of software testing tools to deliver end-to-end testing for DevOps and agile environments.
Role
Who you are
- 6+ years of related work experience required, ideally in a publicly traded, or $100M+ ARR SaaS company
- 6+ years of strategic field Partner operations and Sales Operations experience
- Experience working with partner organizations, as well as direct field sales, finance, legal, deal desk, marketing, planning, support, and operations
- BA or BS degree in Finance, Accounting, Operations, Statistics, Computer Sciences, or Information Systems
- Exceptional customer service orientation, analytical and problem-solving skills
- Experience with data modeling and analysis
- Exceptional quantitative MS Excel skills (i.e. sum-ifs, index/match, vlookup, table formulas, and pivot tables) and Salesforce proficiency
- Preferred but not required: Management Consulting experience, Big 4 Accounting Experience, MBA, CPA, PowerBI proficiency
- Strong preference for proficiency with Salesforce Experience Cloud
- Preference for familiarity with Salesforce CPQ, Salesforce Communities, Clari, Tableau or PowerBI
- Excellent written and verbal communication skills
- Ability to self-manage, scope, prioritize & communicate operational work deliverables
- Ability to interface with all levels of employees, from Executive level to employee base
- Experience working in a fast paced, complex, and dynamic environment
- Experience working with system architects, Data Warehouse and BI developers, translating business requirements into technical language and ensuring effective QA / UAT of data solution delivery
- Ability to manage multiple, concurrent projects and work independently and thrive in a fast-paced, constantly changing environment
- Demonstrate Self-Awareness: Own your strengths and limitations
- Finish What We Start: Do what we say we are going to do
- Move Fast: Create momentum and efficiency
- Run Towards Change: Challenge the status quo
- Serve Our Customers & Communities: Create a positive experience with each interaction
- Solve Problems Together: We win or lose as one team
- Think Big & Believe: Set extraordinary goals and believe you can achieve them
What the job involves
- In this high-growth, execution-focused company, the Senior Partner Operations Manager will support our Europe, Middle East and Africa Partner Organization through process improvement, operational execution, and strategic operational and commercial guidance
- Reporting directly to the Head of Global Partner Operations, this is an opportunity to partner closely with senior leadership to help shape the growth trajectory of a fast-growing, market-leading, pre-IPO software company
- Support the Head of Global Partner Operations to develop, analyse, implement and refine the end-to-end operational infrastructure to drive the partner business forward
- Manage and support the operational backbone of the partners’ journey and lifecycle with Tricentis, including onboarding, activation, enablement, deal registration, support, etc., as well as the tech stack components required to function efficiently
- Produce, build and analyse and interpret complex data models to understand and measure the partner business accurately and improve efficiency and productivity
- Build automated reports and dashboards that show trends and progress against business priorities
- Help maintain and update partner profiles, contact information, relevant data, and data hygiene in tools and/or systems such as CRM/PRM
- Provide ongoing support to the partner enablement and solution architecture teams and ensure partners meet requirements
- Support the implementation of partner programs and processes, including contracting, incentives, marketing campaigns, and co-selling initiatives
- Monitor all internal rules of engagement and attribution with partner-involved business that guide the rhythm in which the internal field teams engage and collaborate with each other
- Collaborate in an analytics operating cadency with EMEA partner leadership to effectively manage the business across forecast reviews, pipeline analysis, monthly and quarterly business reviews, and other partner performance insights
- Consistently identify and implement operational automation components into processes, as well as data driven recommendations to drive efficiencies and help improve productivity and performance
- Deliver consistent and structured communication that is timely and effective to all cross-functional stakeholders
- Develop strong working relationships and planning programs with internal Business Application teams to design new and optimize current workflows
Salary benchmarks
Our take
In a traditional software development cycle, developers would take months to create and deliver a product. Testing involved writing scripts to test all the different parts of the program, and when the software changed, it usually broke the scripts and triggered a lot of time-consuming manual fixing.
Tricentis has modernized this process, bringing software testing into line with today’s agile development environment where programs are being updated more quickly and require faster testing. Tricentis' automated 'Continuous Testing' platform offers enterprises a streamlined way to ensure their software continues to perform as required in a fast-moving market.
Tricentis' solution is up to 10 times faster than manual testing and with a far lower error rate, leading to cost savings of up to 40%. This has built it a solid customer base of over 2,000 companies including major banks, insurance companies and telcos. Software testing and QA is estimated to be a $34 billion market, so Tricentis has the potential to establish itself as a major asset to any company engaged in software development going forward.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (2 rounds)
Nov 2024
$1.3bn
GROWTH EQUITY VC
Jan 2017
$172.4m
SERIES B
Total funding: $1.5bn
Company HQ
East Oak Hill, Austin, TX
Leadership
Wolfgang Platz
(Chief Strategy Officer)A graduate of the Technical University of Vienna with over 10 years ofexperience across two CEO roles, founded Tricentis in 2001.
Share this job
View 17 more jobs at Tricentis