Client Support Specialist, LEAP Legal Software

$70-80k

+ Top 5 Bonus

Mid level

Remote from US

More information about location

Productivity software for legal practices

Job no longer available

Productivity software for legal practices

501-1000 employees

B2BInternal toolsLegalSaaS

Job no longer available

$70-80k

+ Top 5 Bonus

Mid level

Remote from US

More information about location

501-1000 employees

B2BInternal toolsLegalSaaS

Company mission

We help law firms be more productive. We envisage a world where people wake up each day inspired to make a positive impact on other people’s lives through their job - no matter what that job is.

Job

Company

Role

Who you are

3+ years in a client facing support role
Strone phone, and customer service skills
Ability to multitask and work in a fast paced, rapidly changing environment
Strong written and verbal communication skills
Strong problem solving skills
Experience with automation tooling such as Hubspot and Salesforce

What the job involves

At its core, the Client & Partner Support role is focused on client and partner success from initial onboarding through to ongoing support to ensure clients are set up for long-term success
The role will be mostly phone / zoom based and you will work with a large array of law firm clients across North America
Daily, you will be responsible for the onboarding of new law firm clients who have signed up for the product, including following them up if information is missing, and provide initial training on how to use the product
You will also be responsible for level 1 support which will involve answering surface level questions across phone, email and chat, and escalate any level 2 support queries through to the escalations team
You will also work closely with our legal tech partners to help train their teams on the product, and assist them with any integration issues that may arise as part of our integration with their software
Sales support – client onboarding, assumed sales, working with our clients and partners to collect onboarding information efficiently and with minimum effort, scalable processes
Client support – level 1 support, escalations to our Australian based tech team
Client success – client training, reporting, developing assets to help utilization and improve customer experience

Our take

Managing a legal practice takes an immense amount of time and skill, and this can draw practices away from their clients. Leap solves this problem by offering a suite of practice management, accounting and collaboration tools.

Leap has gained a great deal of traction since its launch, largely because it offers practices a comprehensive, all-in-one solution that is proven to improve productivity. Leap now has offices in six countries and is trusted by over 61,000 lawyers around the world. This is a testament to the platform's considerable value.

Leap has secured a strong lead in the legal software market, but it will need to continuously build its product in order to remain as competitive as possible.

Freddie

Company Specialist at Welcome to the Jungle

Insights

0% employee growth in 12 months

Glassdoor (3.5)

Company

Company benefits

8% Employer Pension Contribution
Private Health Insurance, including Optical and Dental
Professional Development Fund - £500 yearly allowance to grow and upscale your career
£50 a month Gym Contribution - your choice of facility or activity
Employee Assistance Program
Monthly Office Socials
Enhanced Parental Leave
Yearly Service Rewards
25 days holiday (plus 8 bank holidays)
Cycle to work scheme
Perkbox Membership
Life Insurance Cover
Volunteer Day - We offer 1 day per year for a charity of your choice

Company HQ

Barangaroo, NSW

Leadership

Gareth Walker

(Chairman & CEO of UK and Canada)

Previously Client DeliveryManager at LEAP, was a Helpdesk and IT Manager at Peapod Legal Office and was the Deputy Manager at Ladbrokes.

Share this job

View 6 more jobs at LEAP Legal Software