Staff Software Engineer, Twilio

$164.5-205.6k

Salary applicable to CO based candidates only

TypeScript

JavaScript

Tensorflow

Scikit-Learn

PyTorch

Senior level

Remote from US

More information about location

Cloud communications software

Job no longer available

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Job no longer available

$164.5-205.6k

Salary applicable to CO based candidates only

TypeScript

JavaScript

Tensorflow

Scikit-Learn

PyTorch

Senior level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

5+ years of experience writing production-grade code in a modern programming language (e.g., JavaScript, Typescript, Go, etc.)
Experience building and operating AI-powered products (e.g., Machine Learning, Natural Language Processing, Recommendation & Ranking, etc.)
Exposure to architectural design patterns of high-scale systems (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, etc.) and experience navigating and understanding large-scale software architectures
Experience as a technical leader, mentoring and providing leadership to engineering teams
Excellent written and verbal technical communication skills
Ability to build effective working relationships and influence technical directions without authority across all levels of the organization

Desirable

Experience with one or multiple areas of AI technology stack (e.g., prompt engineering, guardrails, vector databases/knowledge bases, and AI UX (Conversational), etc.)
Experience building and fine-tuning LLMs handling production workloads
Experience in AI framework libraries (TensorFlow, PyTorch, scikit-learn) and AI tooling platforms
Experience measuring the performance of software systems within AI capabilities and tooling selection
Experience in MLOps and CI/CD technologies

What the job involves

This position is needed to revolutionize the journey of technical users on the Segment Customer Data Platform (CDP) as they collect and activate customer data
The team uses Artificial Intelligence (AI) to help the users realize the values of Segment CDP as quickly as possible through data activation tools, key strategic integrations, and partner ecosystem
This role will pioneer the development of new AI-powered customer experiences, setting the long-term technical direction and providing oversight in engineering practices
Design, review and build new AI-powered customer experiences targeted for highly technical users
Partner with product managers and designers to prototype AI-powered solutions to reduce the time-to-value of Segment CDP
Partner with the engineers at all levels inside and outside Twilio to build world-class products
Ensure world-class reliability, security, and cost-efficiency for all the products we build
Mentor and lead other engineers on the team through their day-to-day activities as well as career journey

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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