Customer Success Manager, FlowX.AI

Salary not provided

Plus early-stage equity package to be considered

Mid and Senior level

New York

AI-powered development platform for enterprise software

Be an early applicant

AI-powered development platform for enterprise software

101-200 employees

B2BArtificial IntelligenceEnterpriseSaaSDevOpsNo-Code

Be an early applicant

Salary not provided

Plus early-stage equity package to be considered

Mid and Senior level

New York

101-200 employees

B2BArtificial IntelligenceEnterpriseSaaSDevOpsNo-Code

Company mission

To act as a catalyst for groundbreaking software development that revolutionizes innovation and efficiency benchmarks within the banking and financial industries.

Job

Company

Role

Who you are

3+ years of experience as a Customer Success Manager, Account Manager, or another client-facing role
Experience managing implementation projects, with solid project management skills
Commercial understanding of customer success - comfortable owning renewal and upsell conversations, not just adoption
Strong analytical skills and mindset
Excellent English verbal and written communication/presentation skills
Flexible with working hours - this isn't a 9-to-5 role, and you may need to start earlier to overlap with international teams and US client schedules

What the job involves

As a Customer Success Manager, your role is to oversee and drive the success of our US clients
The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own it end-to-end from there
You enable, support, and provide oversight for the customer making sure they're able to deliver against the strategic priorities set by executives. Working alongside the client, you drive the adoption of the platform across their teams, manage the implementation project through to go-live, and help showcase the measurable value the solution brings - turning early wins into long-term, organization-wide success and expanded revenue
Reviewing progress of the customer team against the implementation plan / roadmap, from signature through go-live and beyond
Identifying friction points and blockers, and helping the customer team work through them
Working with the product team on identified platform issues to drive resolution
Understanding the pain points of the client and showing the value of the platform being offered
Managing the account like a trusted advisor - understanding their workflows well enough to be seen as an extension of their team
Partnering closely with the sales team to identify renewal and upsell opportunities and grow ARR and DMR
Putting the client's needs first

Our take

FlowX.AI addresses the persistent challenge in enterprises, notably in finance, of integrating and modernizing legacy systems alongside newer applications. Despite previous attempts by other industry players, the complexity of this problem remains a critical pain point for organizations, resulting in inefficiencies and increased costs.

FlowX.AI leverages AI to support more streamlined integration, application development and service creation processes. With an open architecture that supports any programming language, enterprises can more quickly build the software they need, uniting teams and optimizing the use of their technical resources.

2023 funding positions the company to further expand its presence in the financial sector and beyond. The company continues to grow internationally, develop its products and broaden its customer base, and aims to become a key player in facilitating modernization efforts and competitiveness across various industries.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.9)

Company

Funding (2 rounds)

May 2023

$35m

SERIES A

Nov 2021

$8.5m

SEED

Total funding: $43.5m

Company benefits

Early-stage equity
Flexible work arrangements
Professional development opportunities

Company HQ

Civic Center, New York, NY

Leadership

Ioan Iacob

(Co-Founder & CEO)

Began their career as a Testing Analyst at Ubisoft followed by a role as a Java Software Developer at Gameloft. They then went on to co-found Qualitance where they served as the CEO before stepping down in 2020.

Serban Chiricescu

(Co-Founder & CTO)

Previously an iOS Developer at Cegeka before becoming a Mobile Software Engineer at Renovatio IT Solutions, a Mobile Lead at getFitter, and a Solutions Architect at Qualitance.

Salary benchmarks

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