Implementation Engineer, Persona
$100-130k
+ Equity + Commission
Identity verification infrastructure solution
Be an early applicant
Identity verification infrastructure solution
201-500 employees
Be an early applicant
$100-130k
+ Equity + Commission
201-500 employees
Company mission
To create the ideal identity verification experience for your business and customers.
Role
Who you are
- A minimum of 1-3 years of work experience in a customer-facing role (e.g. Implementation Manager, Customer Success Manager, Onboarding Specialist, Solutions Engineer, and Technical Project Manager)
- Close cross-functional collaboration with engineering and product
- Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas
- Experience with APIs, web development, and writing scripts to build internal tools (e.g. bash scripting, Python, SQL, and Ruby)
- Project management experience, you set realistic execution expectations and ensure timely project delivery
- You’re an action-oriented and organized self-starter who isn’t afraid to get scrappy to solve customer issues – you have a strong work ethic and are committed to excellence
- You have a growth mindset – you are coachable, enjoy learning, are comfortable with ambiguity, and can be flexible in your thinking
- You’re good at multitasking, prioritizing effectively across a wide variety of tasks and evaluating situational urgency – you thrive under pressure and enjoy clarifying ambiguous situations
- You have a proven track record of synthesizing customer feedback to provide helpful feedback to cross-functional partners and drive product improvements
- You have a deep interest in understanding customer needs and are excited to become an expert on Persona’s product
- Bonus points for experience in the compliance, identity verification, and/or fraud space
What the job involves
- As an Implementation Engineer, you will be the primary point of contact on a portfolio of implementation projects to support our customers and ensure they reduce time to value and are set up for long-term success
- You’ll build trusted relationships and ensure timely project delivery and high-quality execution
- You'll serve as their technical advisor, helping craft solutions to their business needs by leveraging our platform’s capabilities and industry best practices
- Beyond day-to-day support during onboarding, you'll work closely with product, engineering, and growth serving as the bridge between the technical and customer-facing teams
- You will partner with the Sales, Solutions Engineering, and Customer Success teams to develop resources and processes to scale implementation support, improve customer education to drive self-serve usage, and create automation to drive repeatable and efficient launches
- This role will be a key contributor on a fast-growing team, working across Engineering, Product, and Marketing to ensure customers are successful during their initial build and set-up to derive long-term value from the platform
- Be the customer’s technical point of contact through their initial implementation with Persona. You'll understand their business and technical needs, and help craft customized solutions to drive long-term value
- You'll be a primary player during onboarding and integration, in some instances, partnering with the Customer Success team to ensure the customer's technical success as they implement with our platform
- Project manage multiple active implementations from a variety of use-cases and technical scope, while partnering with customer teams of different size and complexity
- Conduct and lead project kickoffs, discovery sessions, training workshops, escalation calls, and ad hoc meetings as needed
- Build a deep understanding of customers’ business problems, technical requirements, and success criteria so you can empower them to solve complex business problems
- Apply your deep technical and customer knowledge to help iterate on and improve internal and external processes. You'll be a trusted advisor - relaying trends and insights from customers to Persona, and from Persona to the customer
- Update and maintain technical documentation, change logs, and other scalable resources to improve the customer experience during onboarding and drive self-serve customer education
- Engage with Product, Engineering, and Growth teams to incorporate and prioritize customer feedback to inform the roadmap
- You will automate processes, and take innovative approaches to problem-solving that will have the power to help shape internal and external decision-making
Our take
Persona enables businesses to verify customer identities, fostering trust in online interactions and aiding in age verification, fraud prevention, and account recovery. It offers a comprehensive suite of automated identity verification components with worldwide coverage that can be configured, branded, and themed to create custom-tailored flows for any use case
Businesses and governmental organizations can access Persona’s platform via an API, which supports various documents from government-issued IDs to biometrics, ensuring customers are who they claim to be. Persona’s platform also collects passive signals such as a user’s device, location, and behavioral patterns to provide a more holistic risk profile, beneficial in financial and insurance contexts
Recently, Persona partnered with Member Driven Technologies (MDT) to enhance identity verification for credit unions. This partnership enables credit unions to adjust their identity verification flows in real-time based on risk signals, improving user conversion and fraud deterrence. The collaboration aims to streamline operations and strengthen fraud prevention, both digitally and in branches. Since founding, Persona has been scaling its offerings and now boasts a worldwide presence, serving clients in nearly every country and supporting 20 languages.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$200m
SERIES D
Sep 2021
$150m
SERIES C
Total funding: $417.6m
Company benefits
- Professional Development
- Catered meals
- Wellness benefit
- 401(k)
- Unlimited time off
- Parental benefits
- Mental health
- Health and wellness
- Bevsday (free drink on Wednesday)
- Family planning
Company HQ
SoMa, San Francisco, CA
Leadership
Rick Song
(CEO)Bachelor's in Computer Science, Maths, Economics at Rice University. KPCB Engineering Fellow, then Engineer at Square.
Charles Yeh
(CTO)Studied Computer Science at Brown. Software Engineer at Zynga, and Technical Lead at Dropbox.
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