Sales Operations Manager, Fastly
Account Management
$114.2-142.8k
Edge cloud platform
Job no longer available
Edge cloud platform
1001+ employees
Job no longer available
$114.2-142.8k
1001+ employees
Company mission
To build a better internet — a safe place where good can thrive.
Role
Who you are
- Ideally 4+ years of analytical and problem solving experience in a sales operations role, consulting role or a business analyst role
- Experience working on your own in a region or team, or working in a smaller startup type environment
- Problem solver, someone who can work things out without the need of escalation
- Autonomous, can do attitude, who is good at prioritising and working with teams across different cultures and time zones
- Excellent analytical, reporting, data manipulation, dashboard creation, and business intelligence skills with an expertise in Salesforce
- Interpersonal skills across a multi-level organisation - with a validated focus on being able to translate data and metrics into predictable business insight
- Detail oriented and highly organised with the ability to prioritise multiple deadlines simultaneously
- Experience with SalesForce and with Google Sheets is a must, Domo or Looker experience would be a plus
- If you have a successful track record in sales operations, working with a team of highly technical sales individuals to consumer web, mobile, media and enterprise companies we wish to hear from you
What the job involves
- We are looking for a self-starter who has a successful track record in sales operations or business analysis to support a team of highly technical Account Managers who are responsible for the retention, upsell and cross sell of our customers across the globe
- This is a great opportunity to use your prior experience in an analytical role, to work as an individual contributor and really run and grow the impact that Sales Operations can have on the Account Management team
- Support an ever growing Account Management team across Global Regions , and be the go to person for our AM team
- Help define sales territories and business plans for regions
- Analyse Revenue Trends and Critical Metrics as well as work on special projects to enhance productivity
- Drive operational improvements in the areas of reporting, process, workflow, communication, and strategy
- Partner with Account Management leadership to discover opportunities for sales process and methodology improvements while helping them run their business
- Work closely with other operations team members and the business to further develop metrics, performance indicators, analytics and dashboards to provide performance measurement and drive business performance through deep business insight
- Work closely on the development of account management’s sales and operations strategy, requires an in-depth understanding of the market and critical evaluation of priorities and execution of operational plans
- Assist with operational leadership in account management including training and rollout of critical business processes to the sales team
- Optimise sales and operational efficiency through innovative thinking, process improvement and system enhancements and industry standards sharing
- Work with peers in all departments to identify the impact of application changes on systems and processes and how it will impact current reporting
- This position will require you to be available during core business hours
Application process
- Anticipated Posting Close Date*: August 30th, 2024 *Job posting may close early due to the volume of applicants
Our take
Internet users around the world have come to expect personalized, real-time digital experiences, but delivering these quickly and securely, while maintaining quality, can be a difficult task for businesses.
Fastly enables the companies to deliver fast, secure, and scalable online experiences. Its edge cloud platform moves data and applications closer to end-users — improving the user experience, putting the power back in developers’ hands, and enabling clients to focus on growing their businesses.
The company has helped several high-profile businesses, including Reddit, Pinterest, Stripe, EPIC Games, and more. Its offering is well-regarded in the space, demonstrated by it being named a 2022 Gartner® Peer Insights™ Customers’ Choice for Global CDN, as well as a Leader in The Forrester Wave™: Edge Development Platforms, Q4 2023 report.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2019
$40m
SERIES F
Jul 2018
$40m
SERIES F
Total funding: $259m
Company benefits
- Parental support and beyond: We support our families by offering generous time off for parental leave. And beyond that, we work hard to build a culture that allows for all employees to have the life outside work that they desire year round.
- Health and wellness: Your well-being matters here. Our health plans offer a variety of options, including full medical, dental, and vision coverage, short- and long-term disability insurance, mental health resources, and more.
- Invest in your future: We offer 401(k)/retirement plans, employee stock purchasing plans (ESPP), and reimbursements for learning and development programs — so we can support your ongoing growth and success.
- Keep learning and growing: Helping people go further means nurturing their talent. Through annual reimbursements for employee learning activities, regular hangouts and advice from our Senior Staff, talks from industry leaders, and cultural events — we offer tons of opportunities for people to learn. And we’re always looking to grow as a company, too: we collect employee engagement and experience data annually and leverage our Employee Experience Champion Network to understand employee feedback, so we can keep improving.
Company HQ
China Basin, San Francisco, CA
Leadership
Kip Compton
(CEO)Kip joined the Fastly team in 2024 as CPO, becoming CEO in 2025. Prior to this, he was an SVP of Strategy & Business Development/Networking at Cisco.
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