Account Manager, Riskified
$100-120k
This is an incentive-based role and a significant portion of compensation is based on performance against objectives
2 days a week in office
Fraud management software for eCommerce
Job no longer available
Fraud management software for eCommerce
501-1000 employees
Job no longer available
$100-120k
This is an incentive-based role and a significant portion of compensation is based on performance against objectives
2 days a week in office
501-1000 employees
Company mission
To empower businesses to realize the full potential of eCommerce by making it safe, accessible and frictionless.
Role
Who you are
- 2-4+ years of relevant experience
- Experience managing enterprise-level customers
- Experience working with complex technical products
- Strong analytical and mathematical skills
- Superb writing and communication skills
- Great interpersonal skills and a team player
- Resourceful and independent problem-solver
- Experience working with large companies or account sizes
- ECommerce/FinTech background (preferred)
What the job involves
- At Riskified, we succeed when our merchants succeed. As such, you'll be the merchant’s representative within Riskified, helping them to maximize the value they receive from our service
- You will be expected to manage and prioritize their needs to ensure that they're happy and profitable
- As an Account Manager, you'll manage a book of business of about 10-15 clients with an ACV of $5-7m+ ARR
- These clients will include Fortune 500 companies, big-box retailers, travel merchants, and much more
- You'll collaborate daily with various teams within Riskified, including Product, Analytics, Data Science and Development
- Be the primary point of contact for our merchants
- Build, monitor and communicate KPIs to our clients
- Conduct in-depth analysis of the most productive ways our customers can utilize Riskified’s solution, including identifying upsell opportunities
- Provide strategic analysis and critical thinking as we plan long-term expansion
- Work with all other teams within the company to optimize customer experience across our portfolio
- Assist new customers as they join Riskified’s platform and begin using our services
Our take
Digital fraud is a huge problem in E-Commerce, and identifying insecure transactions is becoming increasingly difficult. A notable example is in the airline industry, with ticket-orders being declined due to false identification of a fraudulent transaction.
Riskified builds digital tools that use machine learning to recognize when a transaction is safe and secure based on previously analyzed transactions. Competitors in the fraud-detection industry are plentiful, but Riskified are so confident in their algorithms’ fraud-detection capabilities that they offer a 100% cashback guarantee. With luxury-brand clients such as Canada Goose, Wayfair and Prada, this promise presents a serious competitive edge.
The company has continued to make new partnerships and develop new capabilities for its platform. Its scalable fraud prevention capabilities have remained a highly-attractive option for companies around the globe. With the release of 'Identity Explore" - a high-resolution visualization identity machine - and its continued global expansion, Riskified is on an impressive growth path.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2019
$165m
SERIES E
Jun 2017
$33m
SERIES C
Total funding: $228.7m
Company benefits
- Fully-covered medical, dental, and vision insurance from your first day
- Equity for all employees, 401(k) + matching, commuter benefits
- Catered lunch, fully-stocked kitchen, team events, happy hours, birthday celebrations
- Yoga, pilates, soccer league, wellness classes
- Wide-ranging opportunities to volunteer and make an impact in local communities
- Commitment to your professional development with global onboarding, sales bootcamp, skills-based courses, full access to Udemy, lunch & learns
- Awesome Riskified gifts and swag!
Company HQ
NoMad, New York, NY
Articles
Leadership
Eido Gal
(CEO)Was as a researcher in the Israeli Defense Forces before moving to the Fraud Science Corporation as a fraud analyst in 2007. The company was acquired by PayPal in 2008, and Eido joined PayPal's risk department, later moving to its automation department. Was recruited by BillGuard and worked in the analytics department from September 2011 to November 2012. Founded Riskified in 2012.
Assaf Feldman
(CTO)Worked as a researcher for Nokia alongside his studies. Was Head of Research Technologies at Kinetic Global Markets from 2009 to 2011. Lectured at Bezalel Academy of Art and Design. Joined BillGuard as an Algorithm Engineer in 2011, and then co-founded Riskified in 2012.
People progressing
First joined in 2016 as an Account Manager. Promoted to Head of Account Management, Americas in 2018. Made Head of Operations in China in 2020 and has since been promoted to VP Account Management, APAC in January 2023.
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