Manager of Corporate IT, DoubleVerify
More information about location
3+ days a week in office
Software platform for digital media measurement and analytics
Job no longer available
Software platform for digital media measurement and analytics
1001+ employees
Job no longer available
More information about location
3+ days a week in office
1001+ employees
Company mission
To build trust and transparency across the digital advertising ecosystem and help advertisers succeed.
Role
Who you are
- A successful candidate in this role will be hands-on, data-driven, and proactive — with a strong focus on operational excellence, process improvement, and delivering an outstanding end-user experience across a global workforce of ~1,500 employees
- 6+ years of IT operations and/or service desk management experience. 3+ years of experience managing cross-functional teams
- Proven experience managing an ITSM platform (Freshservice, or equivalent) — including SLA management, workflow design, and reporting
- Knowledge of MDM solutions such as JAMF and/or VMware Workspace ONE — must
- Experience with supporting and troubleshooting macOS and Windows OS — must
- Experience administering Google Workspace, Slack, and Okta — advantage
- Experience with AV/conference room technology and office platform solutions — advantage
- Familiar in automation tooling (Workato, scripting, or workflow automation) — advantage
- Strong leadership and team management skills
- Ability to prioritize tasks and manage time effectively
- Creative thinker who leverages unconventional and innovative ideas to solve problems
- Self-motivated individual with excellent communication (written and oral) and interpersonal skills
What the job involves
- Reports To: Sr. Director, Corporate Systems
- Reporting to the Sr. Director of Corporate Systems, located in New York, the IT Operations Manager is a NYC-based role responsible for managing all day-to-day IT operations within the Corporate Systems department
- This includes overseeing the IT service desk, ITSM platform health and SLA compliance, Helpdesk support, Mobile Device Management (MDM) and endpoint strategy, operational automation, on-site technical operations and AV, and the day-to-day administration of core corporate platforms such as Google Workspace, Slack, Robin, and Brivo
- The IT Operations Manager will lead a team of four direct reports spanning endpoint management, automation engineering, and on-site technical support
- This strategic position is crucial for maintaining an efficient IT environment, ensuring service continuity, and contributing to the organization's success
- Own all day-to-day IT operations, ensuring consistent, high-quality service delivery across all regions and meeting or exceeding defined SLAs
- Manage the IT helpdesk function end-to-end — driving ticket triage, prioritization, trending issue analysis, resolution quality, and escalation workflows through Freshservice
- Own the ITSM platform — maintain and continuously improve Freshservice workflows, automations, SLA configurations, service catalog items, and operational dashboards
- Own the IT side of the Joiner-Mover-Leaver (JML) process — ensuring seamless IT onboarding, role transitions, and offboarding across all regions in coordination with HR Operations and IAM
- Own the MDM domain and the full endpoint lifecycle — enrollment, compliance, patching, security baselines, procurement, provisioning, deprovisioning, and asset tracking for all Mac and PC devices globally
- Own the operational automation strategy — identify high-impact manual processes and drive their automation to improve efficiency, accuracy, and scalability across IT workflows
- Own on-site IT operations at the NYC Global HQ — ensuring seamless technical support, hardware logistics, inventory management, AV readiness, and facilities technology
- Coordinate with facilities, workplace, and events teams on office technology needs, including event support (All-Hands, product demos, executive meetings)
- Own the day-to-day operational health and administration of core corporate platforms including Google Workspace, Slack, Robin, and Brivo
- Monitor platform health and performance, investigate and resolve issues, and coordinate with vendors for escalations and feature requests
- Ensure all IT operations processes and platform configurations align with ITGC, SOX, and internal audit compliance requirements
- Lead, mentor, and develop a team of three direct reports — setting clear goals, conducting regular 1:1s, and driving professional growth
- Train staff, evaluate employee performance, and recommend promotions and development plans
- Ensure comprehensive SOPs, runbooks, and knowledge base articles are created and maintained for all operational domains under this role
Our take
The importance of digital advertising continues to grow, but it can be difficult for companies to protect their brand identity online. DoubleVerify solves this problem using software that monitors campaign performance in real-time.
Since it was first launched, DoubleVerify has successfully carved out an impressive market share, and now boasts customers such as digital advertising giant Facebook as long-time customers. Its success is largely owed to the quality of its technology, which far outperforms that of its rivals. DoubleVerify has consolidated its success by expanding the range of languages its tools support. It has also expanded into new markets such as Australia and New Zealand, a key indicator of the company’s continued growth.
The digital ad space is changing constantly, and DoubleVerify will need to remain as agile and adaptive as it is at present in order to compete with rivals such as Tremor and Quantcast. But with a 2021 IPO, several recent rounds of funding and new product releases, it looks set to tackle its competitors head on and stay ahead of the game.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2020
$350m
GROWTH EQUITY VC
Aug 2011
$33m
LATE VC
Total funding: $396.5m
Company benefits
- Comprehensive Coverage: Because we want you to stay healthy.
- Pension Matching: 401(k) or country-specific contributions.
- Tuition Reimbursement: never stop learning.
- Generous Parental & Compassionate Leaves: putting families first.
- Onsite & Virtual Events & Wellness Activities: Team activities, wellness offerings, games and more!
- Flexible Lifestyle Spending Account: Gym, fitness class, self-care, or even pet care? You're covered for this and more.
- Mental Wellness Days: Take a day off for yourself.
- Global Access to Mental Health Resource: Investing in you being your best self.
- Hybrid Work Schedule: Making the most of your time.
- Peer Nominated Awards: Recognizing DV values in action.
- Seasonal Employee Appreciation Gifts: Enjoy summer treats and holiday sweets.
- Self-Directed Paid Time Off: You work hard. Enjoy it.
Company HQ
SoHo, New York, NY
Leadership
Mark Zagorski
(CEO)Mark joined the DOubleVerify team as CEO in 2020,. Prior to this, he was the CEO for Telaria and an Executive VP/Head of Nielsen Marketing Cloud for Nielsen. He also spent 7 years at eXelate as CRO and CEO.
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