People Administrator & Office Manager, Extend
$66-96k
+ Stock in an early-stage startup growing quickly
5 days a week in office (Financial District, CA)
Warranty and protection plan services
Be an early applicant
Warranty and protection plan services
201-500 employees
Be an early applicant
$66-96k
+ Stock in an early-stage startup growing quickly
5 days a week in office (Financial District, CA)
201-500 employees
Company mission
To provide clients with a seamless product protection experience, helping benefit both merchants and customers.
Role
Who you are
- This role requires someone who enjoys in-person interaction and is proactive, solution-oriented and passionate about creative solutions and impactful employee experiences and client service
- Equally important is the ability to stay organized and work cross-functionally across the company while balancing team considerations and business priorities
- Experience managing an office and supporting People initiatives is preferred, coupled with business acumen and judgment
- 3+ years of experience in office management and/or human resources
- Lives within commutable distance to the Financial District in San Francisco, CA, because this is an in-office position / five days a week
- Strong communication and interpersonal skills
- Ability to multitask, problem solve, prioritize and exercise judgment
- Willingness to go above and beyond to achieve results while setting high standards and aiming for continuous improvement
- Excitement about working cross-functionally and being a team player, working with employees across different time zones and on projects that are new and/or unfamiliar, depending on the shifting needs of the company
- Extremely high level of attention to detail, professionalism and responsiveness and exceptional organizational skills
- Fluency in Google Suite and Microsoft Excel/Word, including shortcuts
- Ability to work independently, with minimal supervision, and also as a member of a team
- If you thrive in a dynamic, fast-paced environment, want to be part of a fun and hardworking team and have a passion for connecting People programs with business success, we’d love to hear from you!
What the job involves
- As a People Administrator & Office Manager at Extend, you will be a key partner to our employees in office and involved in the day-to-day People operations of a fast-paced and fun tech company
- You will work on a wide array of People matters, including talent management, recruiting, learning and development, payroll and onboarding, as well as office management matters, receiving and distributing mail, maintaining office supplies, food, coordinating meetings, and more!
- Support People functions, including onboarding, recruiting, payroll, reporting, employee relations and other requests as needed from executives
- Plan, coordinate and execute in-office events, including but not limited to, board meetings, onsite(s) and client visits. This includes full event planning support with hotel and restaurant reservations
- Plan and execute company-wide wellness events
- Responsible for all aspects of the company’s San Francisco office including:
- Manage overall office budget
- Cover and coordinate with the front desk, greet guests and handle all communications and logistics related to the office or office events, including creation and tracking of key cards
- Maintain overall look and feel of the office assuring neat & tidy appearance, including meeting rooms, lobby and kitchen, and monitor recycling/waste management/office cleaning
- Receive incoming physical and virtual mail, packages and distribute plus prepare shipments via USPS, FedEx or other courier service
- Oversee and coordinate office calendars, meals, meetings and events, including food catering orders, setup and cleanup
- Order/maintain office supplies and company swag, food and drinks, room signs, furniture, etc
- Handle office issues/repairs as they occur with contractors and building management and be local point of contact for all IT and Security-related needs
- Lead any office moves
Our take
Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralised warranty system where before there was not one. Extend also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.
Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.
The company has seen good funding that has fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. In 2022, Extend was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$260m
SERIES C
Oct 2020
$40m
SERIES B
Total funding: $316.4m
Company benefits
- Unlimited coffee, drinks, and snacks at the office
- A friendly and collaborative place to work
- Company stock options
- Flexible vacation policy
- Fully covered medical, vision and dental insurance
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Woodrow Levin
(CEO & Founder)Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.
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