Senior User Experience Writer, Articulate
Systems
$122.6-183.8k
+ bonus eligible
ChatGPT
Senior and Expert level
Remote from US
Training & development platform
Job no longer available
Training & development platform
501-1000 employees
B2BEnterpriseInternal toolsContentTrainingLearningSaaS
Job no longer available
$122.6-183.8k
+ bonus eligible
ChatGPT
Senior and Expert level
Remote from US
501-1000 employees
B2BEnterpriseInternal toolsContentTrainingLearningSaaS
Company mission
To change the way the world learns with products that make it easy to create, distribute, and manage online training that delights learners.
Role
Who you are
- The ideal candidate has an eye for craft, a demonstrated ability to work with complex systems, and the drive to build AI-powered workflows that amplify what the team can do
- You have a knack for transforming complexity into clarity
- Your portfolio should demonstrate your talent for working with designers, product managers, engineers, and researchers on thoughtful solutions to complex creative projects
- You’re strategic, creative, adaptable, a self-starter, a strong communicator, and a proactive team player
- 8+ years of experience as a UX Writer with a deep understanding of user-centered design principles
- Experience with localization workflows, including writing for translatability, working with translation management systems, or collaborating with L10n engineering teams
- A builder who’s comfortable in a high-growth environment
- A demonstrated ability to use empathy, logic, and data to inform design choices
- Excellent communication and presentation skills, including the ability to present research to stakeholders and executive leadership
- Proven fluency with AI tools (e.g., Claude, ChatGPT, or similar) applied to content design workflows—not just as a user, but as someone who builds and maintains AI-powered systems for team-wide use
- A passion for building accessible, inclusive, quality products — and to evangelize those practices
- Collaborative mindset and comfortable working effectively in cross-functional teams
- A compassionate doer who seeks to improve our processes and regularly works to identify areas to maximize team efficiency
- Great team player, highly self-motivated. Ability to collaborate closely with technical writers, product designers, product managers, and engineers
- You are resilient, reliable, and optimistic
What the job involves
- Articulate is the leading SaaS provider of online training solutions for the new world of work. Our industry-leading course creation platform makes it easy for organizations to build engaging, custom content to effectively onboard new hires, stay compliant, upskill employees, and more
- As a Sr UX Writer II, you’ll think in terms of flows and interactions, and ensure that language functions as a system that works across products, surfaces, and languages, embodying our brand and meeting users wherever they are. This strategic role is scoped to operationalizing content design within the design system, and developing writing standards and frameworks that scale across multiple products
- Design, develop, and drive new operational methodologies for achieving and maintaining writing excellence in product development
- Seamlessly integrate writing guidance, best practices, and style principles into existing and evolving design systems
- Develop reusable UX content templates, components, and frameworks to ensure consistency and efficiency
- Build and manage AI-powered systems, tools, and workflows that multiply the product organization’s capacity and output quality
- Serve as a thought leader in UX writing, contributing to the development of best practices and advocating for a user-first approach across teams
- Document and maintain the styles and standards for UX writing across all products
- Conduct audits, identify patterns, and lead brainstorming sessions to design the best user experiences and identify areas for optimization
- Clearly communicate creative concepts to stakeholders representing strategic and user-focused viewpoints with confidence and ease
- Independently lead UX writing initiatives from discovery through implementation, ensuring alignment with product strategy and driving measurable improvements in user experience and engagement
- Bring judgment to how AI fits into content design work; using it where it adds value, helping the team calibrate processes, and contributing to responsible practices
- Partner closely with design teams on accessibility and localization initiatives, ensuring content is inclusive and usable for all
- Leverage deep understanding of how authoring UI decisions affect authors working across languages and regions
- Ensure strategic alignment of UX writing discipline with Articulate’s product principles and brand voice
- Leverage user research, A/B testing, and performance analytics to refine UX copy and optimize user interactions
- Adapt and evolve writing systems and resources to meet future product and user needs
- Collaborate with researchers, product managers, engineers, designers, and other stakeholders to establish conversational, cohesive experiences with a unified voice
- Communicate productively with visual thinkers and advocate for your point of view
- Work cross-functionally to build experiments, develop hypotheses, and test plans
- Socialize and champion writing guidance and best practices at all organizational levels, from individual contributors to executive stakeholders
- Foster a culture of collaboration, where constructive feedback and open dialogue are required
- Demonstrate professional, positive, and proactive communication with peers
- Mentor developing peers on processes, product knowledge, and best practices
Our take
Articulate is a SaaS based training platform for SMBs and Enterprises, aiming to empower anyone – not just learning professionals – to deliver training to a business.
The business was founded in 2002 as a plug-in for Microsoft PowerPoint, and was entirely bootstrapped until a 2021 funding round of $1.5 billion. Since its launch, it has grown significantly - now serving over 100,000 organizations and upwards of 100 million learners customers across the globe, including every single one of the Fortune 100.
The company has invested in aggressive expansion, and is already the most dominant player by far in course-authoring apps. This is in part due to capitalizing on the significant opportunity in targeting businesses that are looking to move from in-person to online-based learning.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Led by a woman
Top investors
4% employee growth in 12 months
Company
Funding (1 round)
Jul 2021
$1.5bn
SERIES A
Total funding: $1.5bn
Company benefits
- Student debt repayment - Get up to $2,400 annually ($200/month) in student loan repayments
- Flexible PTO
- Fully remote (we'll help set up your home office with awesome equipment and technology)
- We offer $100 a month toward well-being
- We offer Fortune 500-level medical, dental, and vision coverage for our employees and their dependents
- We offer a baby bonding benefit of up to 17 weeks paid leave to primary and non-primary caregivers
- We offer all employees up to $3,000 tax-free annually for child care assistance
- Tuition reimbursement - Continue your education in any subject you want. We provide up to $5,250/year for classes at a code school or accredited college
- Transgender benefit - We offer medical coverage for gender-affirming surgery and supplemental procedures, along with paid leave for recovery
- We match up to $500 of employee donations each calendar year to nonprofit organizations
- We offer $4,000 annually to travel to seek legal abortion services
- Contribute to your choice of Fidelity 401k plans. Articulate will also contribute 3% of your salary to your 401k whether you decide to contribute or not
- Give your loved ones peace of mind. We provide life, AD&D, short-term disability, and long-term disability benefits to all employees
- We cover 100% of eleven therapy sessions and eleven therapeutic coaching sessions per year with a licensed therapist through the Modern Health platform for each employee and their dependents
- Health savings account (HSA) - We contribute $1000 for family and $500 for individuals annually to help cover co-pays and other medical expenses
- Get coaching in social, physical, financial, and mental well-being. We offer unlimited life-coaching sessions with certified coaches through the Wellness Coach platform
- We value our employees and the important milestones in their lives. We celebrate with cupcakes, Slack shoutouts, and virtual parties
- We support the growth and development of our employees through coaching, internal training, and skills training opportunities
- We offer our employees time off to volunteer in meaningful ways within their communities and beyond
- We offer service sabbaticals to support our employees in doing the work to advance human rights, civil rights, and environmental health
- Cash for Change - Our employee-guided corporate giving program supports organizations advancing human rights, civil rights, and environmental health
Company HQ
NoMad, New York, NY
Leadership
Adam Schwartz
(Founder, CEO & Executive Chair)Founded Articulate in 2002 with a vision to make it easier for the world to learn. Previously served as General Manager for a division of Knowledge Universe.
Lucy Suros
(Director & Vice Chair of the Board)Served as CEO of the company from 2021 to 2023. Previously acted as Marketing Consultant for The Content Bureau and as PR Director for Switzer Communications.
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