Senior Software Engineer, SafeRide Health
Artificial Intelligence
Technology-driven platform improving access to non-emergency medical transportation
Be an early applicant
Technology-driven platform improving access to non-emergency medical transportation
201-500 employees
Be an early applicant
201-500 employees
Company mission
We transform health outcomes for America’s most vulnerable by ensuring access to life-sustaining healthcare.
Role
Who you are
- 6+ years of professional software engineering experience building production web applications, platforms, or services
- Strong proficiency in at least two of: TypeScript/Node.js, Python, Go, or Java; familiarity with modern front-end frameworks (React/Next.js)
- Hands-on experience integrating AI/ML into products (LLM APIs/SDKs, retrieval-augmented generation, embeddings/vector databases, model evaluation/observability)
- Experience building and operating RESTful/GraphQL APIs, event-driven systems (queues/pub-sub/WebSockets), and microservices on a major cloud (AWS preferred)
- Solid data fundamentals: relational databases (Postgres/MySQL), caching, streaming, and data modeling
- Operational excellence: CI/CD, containerization (Docker), infrastructure-as-code, logging/metrics/tracing, and on-call participation
- Security-minded approach with knowledge of authentication/authorization, secrets management, and secure handling of PHI/PII in healthcare
- Strong communication and ownership skills, with comfort collaborating cross-functionally
Desirable
- Experience with AWS (ECS/Fargate/Lambda, API Gateway, SQS/SNS/Kinesis, CloudFront), Terraform, and serverless patterns
- Familiarity with vector databases (pgvector, Pinecone), feature stores, and ML platforms (Databricks/MLflow, Vertex AI/AWS Bedrock/Azure OpenAI)
- Background in logistics/marketplaces, contact-center systems, routing/optimization (OR), or speech/ASR
- Experience building healthcare or other regulated products, including privacy-by-design and secure SDLC practices
What the job involves
- As a Senior Software Engineer, AI, you will build AI-powered product experiences and platforms across the SafeRide ecosystem
- You’ll collaborate with product, design, data science/ML, and operations to deliver reliable, secure, and scalable software in a regulated environment
- This is a hands-on role where you will own end-to-end features—from backend services and data/ML integrations to polished, accessible UIs—helping improve reliability, efficiency, and equity of access
- Design, build, and own production services and user experiences for AI-enabled features (member chat/IVR, dispatch optimization, provider quality, fraud/waste/abuse detection, and internal tooling)
- Integrate and operate model-backed systems (LLMs, retrieval-augmented generation, classification/ranking, speech/ASR) with robust evaluation and safe fallbacks
- Develop secure, scalable APIs and event-driven microservices; contribute to system architecture including data contracts, observability, resiliency, performance, and cost efficiency
- Implement high-quality front-end experiences (React/Next.js); collaborate with design on UX quality, accessibility, and performance
- Write maintainable code with strong test coverage (unit, integration, e2e); participate in code/design reviews and improve engineering standards
- Instrument features with telemetry, dashboards, and alerts; run experiments (A/B tests) and iterate based on data and feedback
- Champion privacy, security, and compliance (including HIPAA/PHI handling); contribute to responsible AI best practices across the SDLC
- Collaborate in an agile environment with PM, DS/ML, QA, and Ops; document decisions, create runbooks, and support on-call rotations
Our take
Access to non-emergency medical transportation (NEMT) is a key component of the patient experience, with poor transport options responsible for people not being able to receive life-sustaining services. SafeRide Health is focussed on improving NEMT through digitization - with a network of connected transport operators and the technology for health providers to optimise NEMT for clients.
SafeRide's platform is highly customizable by design so it can meet the needs of any Medicaid and Medicare Advantage plan or benefits structure. Through the company's technology, users can book a ride in minutes across a variety of channels, and it also provides analysis to support continuous, data-driven improvements.
Having raised significant funding in 2023, the company is embarking on a period of scaling and growth. It will also invest in AI and other self-service tools to improve the member experience, as it expands its national network to serve more of the millions of people who need access to NEMT in the US.
Freddie
Company Specialist at Welcome to the Jungle
Insights
60% female employees
Company
Funding (1 round)
Aug 2017
$2.8m
SEED
Total funding: $2.8m
Company benefits
- We Invest in You: Competitive pay, annual bonus opportunities, and equity options mean you share in our success.
- Health Comes First: Comprehensive medical, dental, and vision coverage for you and your family—plus programs to support your mental and physical well-being.
- Flexibility to Do Your Best Work: We’re remote-first, giving you the freedom to work where and when you’re most effective.
- Time for What Matters: Generous PTO, holidays, and parental leave help you recharge and be there for life’s important moments.
- Grow With Us: Training, mentorship, and opportunities to explore new roles so you can keep building your career here.
- Celebrated, Always: We notice the wins—big and small—and celebrate your impact along the way.
- Purpose You Can Feel: Every project and every task here connects to improving access to care for the people who need it most.
Company values
- Take the Wheel: We take action. When faced with a problem, take the wheel, identify and drive the solution, and then share it with your team
- Set Your Course: We are challenging the status quo. We have the team, the technology, the resources, and the mandate to rethink healthcare and put the member first. Blaze the path forward
- Lead with Compassion: SafeRide Health is powered by trust, empathy, and kindness. Every day, we provide unwavering support to our members, suppliers, clients, and teams that empowers them to lead their best lives
- Act with Integrity: We do what’s right for our members. Our actions demonstrate honesty, respect, transparency, and reliability, no matter who’s watching
Company HQ
18302 Talavera Ridge, San Antonio, TX
Articles
Leadership
Robbins Schrader
(Co-Founder & CEO)Robbins Schrader, Co-Founder & CEO of SafeRide Health, brings healthcare and consulting expertise to scale teams, modernize industries, and expand care access for underserved populations.
Ben Salter
(Co-Founder & Chief Product Officer)Ben Salter, Co-Founder & Chief Product Officer at SafeRide Health, leverages 15+ years in analytics, strategy, and product management to deliver user-focused, revenue-generating solutions.
Whit Schrader
(Co-Founder & VP, Operations Transformation)Whit Schrader, Co-Founder of SafeRide Health, grew the company to $500M+ revenue, built its product and routing platforms, and developed a national transport network for Medicare and Medicaid members.
Brian Gebhardt
(Chief Operations Officer)Brian Gebhardt, COO of SafeRide Health, is a results-driven leader with 20+ years in operations, strategy, and growth, holding an MBA from Harvard and a BS from West Point.
Andy Auerbach
(Chief Commercial Officer)Andy Auerbach, Chief Commercial Officer at SafeRide Health, leads go-to-market strategy, driving innovation in medical transportation and expanding patient access to care nationwide.
Debi Lindquist, CPA
(Chief Finacial Officer)Debi Lidquist, CPA, CFO of SafeRide Health, has 20+ years in healthcare finance, leading Series B & C raises, scaling teams, and driving growth with a servant-leadership approach.
Hillary Reynolds, SPHR
(VP, People & Enterprise Services)Hillary Reynolds, VP of People & Enterprise Services at SafeRide Health, leads HR, IT, Facilities, and Culture, building resilient teams and human-centered workplaces across industries.
Devin Wheeler
(General Counsel & Compliance Officer)Devin Wheeler, General Counsel & Compliance Officer at SafeRide Health, oversees legal, compliance, and privacy, leveraging 9+ years in healthcare with CIPP/US certification and an MBA.
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