Product Analytics Director, Toast
$177-283k
In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Point of sale and management system for restaurants
Be an early applicant
Point of sale and management system for restaurants
1001+ employees
Be an early applicant
$177-283k
In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- 10+ years of experience in Product Analytics and/or Data Science leadership experience in a high-growth environment
- Demonstrated success in building or scaling analytics capabilities, ideally with a strong self-service or enablement component
- Deep understanding of product development lifecycles and the role of data in product discovery, delivery, and optimization
- Fluency in product analytics platforms (Amplitude, Mixpanel, etc.), data querying languages (SQL, Python, R), and experimentation tools
- Experience leveraging or integrating emerging AI technologies to make product analytics easier, faster, or more scalable
- Proven ability to influence cross-functional stakeholders and align around shared metrics, definitions, and goals
- Passion for democratizing data—making it accessible, intuitive, and part of the everyday product decision process
- Excellent communication and storytelling skills, with a knack for turning complex data into clear, compelling narratives
- Track record of hiring, mentoring, and developing diverse, high-performing teams
- A builder’s mindset: entrepreneurial, resourceful, and energized by the challenge of starting from scratch
What the job involves
- Toast is establishing a Product Analytics & Insights function, and we’re looking for a Director to lead its formation and long-term success. This is a foundational leadership role with significant strategic influence and visibility. You will define the vision, build the team, and lead the charge in enabling data-informed product development across the company
- You will be responsible for shaping the future of product analytics at Toast—building a self-service insights culture, exploring applications of AI and emerging technologies, and eventually integrating data science capabilities that empowers every product team to make fast, confident, and customer-centric decisions
- While you'll oversee adoption of core tools like Amplitude, your north star is broader: enabling an insights ecosystem where data is discoverable, accessible, and actionable. You’ll work to remove friction in how product teams access behavioral and sentiment data, define metrics, experiment at scale, and understand user needs across the product lifecycle
- This role sits within the Product Operations team at Toast. The Product Operations team is on a mission to empower our Product teams to build great products efficiently, effectively, and at scale
- We remove obstacles, foster alignment, and help teams focus on what matters most—solving real problems for our customers. Operating at the intersection of Product, UX, Engineering, Marketing, and Customer Success, we ensure that teams are equipped with the right processes, strategies, and insights to drive meaningful impact
- Define and lead the vision for the Product Analytics & Insights function at Toast, aligning it to company priorities and product strategy
- Build a self-service insights culture—enabling product teams to independently explore data, measure impact, and surface insights
- Partner with Product and Engineering to embed key metrics into our development lifecycle—from discovery to launch to iteration
- Explore and integrate emerging technologies (AI/ML) to drive predictive insights and smarter tracking and experimentation
- Oversee the adoption of tools like Amplitude as part of a broader analytics toolkit, focusing on usability, trust, and strategic value
- Develop and operationalize standards for instrumentation, event tracking, experimentation, and insight delivery
- Act as a trusted advisor and thought partner to Product leaders—supporting them in measurement and growth strategies
- Collaborate closely with Data Platform, Business Intelligence, UX Research, and other Analytics teams to create a unified, scalable insights ecosystem
- Recruit, mentor, and grow a high-performing team of analysts and data scientists that reflects Toast’s values and ambitions
- Drive education and enablement efforts to increase data literacy and fluency across the Product org, helping teams use data to drive action
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fenway–Kenmore, Boston, MA
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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