Senior Technical Project Manager, League
Software Implementation, BC/AB/MB/SK
CA$104.2-126.5k
+ Bonus + Equity
More information about location
Consumer experience platform for healthcare
Be an early applicant
Consumer experience platform for healthcare
201-500 employees
Be an early applicant
CA$104.2-126.5k
+ Bonus + Equity
More information about location
201-500 employees
Company mission
To power next-generation healthcare experiences with a platform built to enable CX transformation.
Role
Who you are
- Minimum 8 years in a high-performance account management / implementation capacity; technical or IT account management preferred
- 5+ years experience in software and/or product development environment
- 5+ years of client management responsibilities in delivery role
- 5+ years of project management experience preferred
- Bachelor’s degree or equivalent
- Experience in the healthcare, technology or healthcare IT company preferred
- Completed or working towards the completion of the PMP certification preferred
- Residence in Western Canada is required
- Ability to work regular Pacific time zone hours required
What the job involves
- As Senior Technical Project Manager, you are responsible for independently leading multiple complex projects and/or strategic projects, and serving as a primary liaison between the partner and League cross-functional teams
- You will work closely with product, engineering, and client technical teams to develop and document implementation technical requirements and implement against those requirements
- Your main objective is to proactively and strategically develop an approach for complex customer projects and manage against that approach
- You’ll collaborate with internal and external teams to integrate requirements and development timelines into a single program plan across all League workstreams
- It is vital to have strong customer facing communication skills, an ability to manage both non-technical and technical client discussions and requests, and translate those needs into meaningful technical requirements for the product and engineering teams
- Act as a strategic and trustworthy partner between your client and League
- Demonstrate core problem solving skills to support the delivery of a successful implementation and product development in spite of some uncertainty
- Responsible for leading technical workstreams to gather client requirements (e.g. Configuration, Testing, Data and Partner Integrations, Devices, Infrastructure, Security)
- Collaborate with Product and Engineering to align clients’ requirements to the product vision and technical capabilities and propose creative solutions to mitigate risks
- Collaborate with Product, Engineering, and other project managers during an implementation to create a single program plan across all League workstreams
- Manage and report on the delivery timeline within the overall program plan and collaborate with client IT teams on how it will be completed and by whom
- Responsible for understanding the critical aspects of the delivery scope to identify key dependencies and potential risks across multiple projects
- Lead client discussions on implementation and/or project activities and working with Strategy Lead to manage key stakeholder relationships
- Supports testing activities across the implementation lifecycle
- Works with product and engineering to define and manage the release schedule across the client implementation
- Skilled in project management practices and tools and are able to coach others
- Ability to build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded
- Identify, communicate and escalate barriers to project and client success
- Lead internal initiatives to develop or improve documentation and processes that contribute to League’s delivery model
- Fixed work schedule of 11:00am - 7:00pm PT
- Compliance with Information Security Policies
- Ensure access management is performed in compliance with the employee's role and responsibilities
- Responsibility and accountability for executing League's policies and procedures within the department/ team
- Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations
Application process
- Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let's do ours by sharing potential next steps
- You should receive a confirmation email after submitting your application
- A recruiter (not a computer) reviews all applications at League
- If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring
- The final step is an offer, which we hope you will accept!
- Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring
Our take
Health benefits are a top requirement for anyone seeking a new job in the US today, but classic one-size-fits-all plans are no longer regarded fit for service. League's platform - for payers, providers, consumer health businesses, and employees - connects all benefits in one HIPAA-compliant place, to enable all bodies involved with health benefits to provide better customer healthcare experiences.
League is already one of the bigger players in the employee wellness space, having capitalized on the recently accepted correlation between employee health and productivity to secure huge clients like Uber, Shopify and Unilever. The company has seen significant investment which will support the scaling of its platform-as-a-service offering, to position it as the leading digital infrastructure for an integrated health ecosystem.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2022
$95m
SERIES C
Jul 2018
$47.1m
SERIES B
Total funding: $171.1m
Company benefits
- Flexible medical and dental plans
- 401(k) and RRSP matching programs
- Health, lifestyle, learning and family spending accounts
- Employee stock option program (ESOP)
- Generous leaves (including parental and sabbatical)
- Flexible time off
Company HQ
Entertainment District, Toronto, ON
Leadership
Michael Serbinis
(CEO & Founder)Founder of DocSpace and Kobo. Experience as CEO for Three Angels Capital and Board Director for Vector Insitute, among other prominent business leadership roles.
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