Solutions Consultant, Ada
CA$105-140k
OTE
+ Stock option plan
Chatbot AI customer experience solution
Open for applications
Chatbot AI customer experience solution
201-500 employees
Open for applications
CA$105-140k
OTE
+ Stock option plan
201-500 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- 2+ years of pre-sales/post sales engineering, and/or strategy/management/technology consulting experience
- 1+ years of experience in a customer relationship building role, such as Customer Success Manager
- Proficient in APIs and familiar with SaaS platforms (e.g., Shopify, Salesforce, Zendesk, Hubspot)
- Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences
- Proven track record of developing and managing relationships with senior-level stakeholders will be required to maintain and develop technical champions across the table.Technically and analytically curious, where you demonstrate the ability to be a perpetual learner and love to make new discoveries and improve the status quo
- Reliable and resilient team player with a start-up mentality able to deliver on your commitments whilst managing multiple competing priorities in a fast-paced constantly-changing environment
- Generative AI implementation experience will be considered a strong asset
What the job involves
- We’re looking for a Solutions Consultant II who is adept at both pre-sales and post-sales activities, possesses strong technical acumen, and excels in building and nurturing customer relationships
- In this role, you will be the bridge between our sales team and clients, guiding them from initial engagement through implementation and ongoing success with Ada’s AI-powered platform
- Lead discovery sessions with customers and prospects to uncover requirements and challenges and identify opportunities in their businesses
- Utilize your knowledge of APIs and SaaS platforms to address technical questions and provide solutions
- Deliver concise, compelling, value-based presentations (product demos, technical assessments, roadmaps etc.) to all levels of an organization, including C-suite (e.g. CTO, CMO)
- Build custom product demonstrations and sandboxes that capture the long-term value of Ada’s Automation-First strategy
- Scope and design integrations into customers' existing technology stack
- Support pre-sales meeting quarterly revenue goals through closing new business
- Support customers through their implementation and going live with our product
- Support post-sales retaining and expanding existing client accounts by delivering quarterly business reviews and identifying upsell opportunities
- Drive adoption and utilization of the platform with a focus on increasing automated resolutions for existing customers
- Collaborate with Product Management, Engineering, and Marketing to continuously provide feedback and improve Ada’s products and marketing
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company values
- Authenticity
- Courage
- Empathy
- Simplicity
Company HQ
Wellington Place, Toronto, ON
Articles
Leadership
Mike Murchison
(CEO)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer & Developer)Experience as Developer for Teehan+Lax, and co-founder of Volley.
Salary benchmarks
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