Customer Success Account Manager, Coupa
DACH
Business spending management platform
Be an early applicant
Business spending management platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To provide a clear idea of business value for clients.
Role
Who you are
- Procure-to-Pay or Source-to-Contract domain expertise
- Understanding of technology planning, implementation and impact on business with in-depth experience of Procurement software
- Strong background in customer/client management
- Experience in developing and maintaining executive relationships and associated influencing strategies
- Project management including leading disparate, cross-functional, cross-enterprise project teams
- Ability to have value-based conversation with business executives
What the job involves
- Customer Success Account Managers (CSAMs) represent the primary point of contact from Coupa to customers after customer launch
- CSAMs advise customers on strategies to maximize the value of the Coupa platform while supporting customers to articulate/quantify the value Coupa is delivering
- In addition, CSAMs ensure contract renewals, identify and close cross-sell opportunities, and are accountable to revenue growth targets across their assigned accounts
- Managing relationships and monitoring customer performance
- Developing customer success roadmap
- Driving periodic business reviews and developing account strategy
- Build out an account penetration model that encourages multi-angle access to key accounts
- Align overall value messaging targeted towards the chief economic buyer in target accounts
- Identifying expansion and growth opportunities within customer accounts
- Conducting scheduled customer check-ins and customer success metrics workshops to ensure Coupa is adopted and optimized
- Coordinating required internal resources from across Coupa to enable customer to achieve their value objectives
- Sharing standard processes ideas, product information, and relevant Coupa news
- Provide a consistent point of contact for customers and an advocate for the customer within Coupa
Our take
In 2006, Noah Eisner co-founded Coupa with Ravi Thakur, two fintech start-up specialists as a provider of business spending management (BSM) services. Coupa has grown into its niche with its comprehensive platform allowing companies greater control over their spending, supply network and chain optimization, liquidity management and solutions for payment.
Coupa has been recognized as a leading brand in third party risk management (TPRM). Using artificial intelligence software, its TPRM software takes data from hundreds of sources and generates risk flags across the entire platform, informing the user’s processing decisions.
TPRM integrates into Coupa’s business spending management systems to provide one comprehensive platform, a feat that gives it a definitive edge when it comes to secure management of company funds. Acquired in early 2023 by Thoma Bravo, Coupa is a company to watch, as progress in AI software could open opportunities for greater software automation on its platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2015
$80m
SERIES G
Mar 2014
$40m
SERIES F
Total funding: $169m
Company benefits
- Employee stock purchase program
- Health benefits for employees and their families
- Retirement and savings plans
- Flexible work environment
Company values
- Ensure customer success
- Focus on results
- Strive for excellence
Company HQ
Town Center, Foster City, CA
Articles
Leadership
J. Charles Goodman
(Chairman of the Board, not founder)Serves as Chairman of the Board for multiple companies, including Proofpoint, Anaplan and Bottomline Technologies.
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