Senior Solution Architect, ServiceNow
Partner Design Studio, AI-First Design Focus
$149.3-246.3k
+ Equity and ESPP
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$149.3-246.3k
+ Equity and ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- If you're excited about transforming industries with AI-powered solutions and thrive in strategic technical roles, this could be the role for you
- 8+ years in technical sales, pre-sales, solution architecture, or similar roles
- Significant experience working with technology partners, at either a partner or OEM level
- Strong grasp of cloud platform architecture including SaaS, PaaS, automation, and multi-tenancy
- Proven ability to guide partners through complex solution designs and business strategy discussions
- Deep curiosity and interest in AI technologies and emerging trends
- Clear communicator, comfortable engaging at the CxO level and translating complex topics into actionable insights
- Industry experience in Financial Services, Healthcare, Manufacturing, or Public Sector is a plus
Desirable
- AI & Automation Expertise: Knowledge of how to apply generative AI, predictive analytics, or automation tools in enterprise solutions
- ServiceNow Platform Development: Experience building solutions directly on the ServiceNow platform
- Design Thinking: Training or certification in Design Thinking and applying these principles in co-creation with partners
- ServiceNow Certifications: Strongly preferred (e.g., Certified System Administrator, Application Developer)
- Business Development Background: Experience developing partner go-to-market plans or new solution plays
- Competitive Platforms: Familiarity with alternative cloud or enterprise software platforms is a plus
What the job involves
- The ServiceNow Partner Design Studio is looking for a Solution Architect with a passion for innovation, co-creation, and cutting-edge design practices. This is a unique opportunity to shape partner-branded solutions using an AI-first approach—where AI is embedded into every step of design and solutioning
- As a Solution Architect, you’ll co-create offerings with some of the world’s most strategic partners. You’ll be a key contributor in designing and guiding AI-infused ServiceNow solutions that address real-world business challenges
- AI-First Co-Creation: Apply an AI-first mindset in all partner engagements—from design workshops to solution architecture—ensuring partners are equipped to lead in an AI-driven market
- Technical Leadership: Provide expert guidance on the ServiceNow platform, offering insights drawn from successful implementations and helping partners make informed, AI-aware decisions
- Strategic Engagements: Drive conversations around market positioning, industry opportunities, and how AI can be leveraged to create differentiated solutions
- Design Studio Collaboration: Facilitate human-centered design workshops with partners, leveraging AI to enhance user research, prototype testing, and solution scoping
- Business Alignment: Support partners in defining go-to-market strategies, technical goals, and measurable outcomes—all through the lens of AI-enhanced capabilities
- Partner Enablement: Understand partners’ technical strengths and guide them in embedding AI into their ServiceNow-powered offerings
- Solution Evangelism: Collaborate with the ServiceNow field to advocate for innovative, AI-enabled partner solutions
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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