Staff User Experience Researcher, Tinder
$180-200k
Salary range is reflective of a position based in San Francisco
Swipe-based dating app
Open for applications
Swipe-based dating app
501-1000 employees
Open for applications
$180-200k
Salary range is reflective of a position based in San Francisco
501-1000 employees
Company mission
To power and inspire realconnectionsby making meeting easy and fun for every new generation of singles.
Role
Who you are
- Bachelor's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field
- 7+ years of hands-on experience in UX Research within a product organization, with a proven track record of leading impactful research projects and driving product success
- Expertise in a wide range of research mix-methodologies and tools, including advanced qualitative and quantitative approaches
- Excellent analytical and problem-solving skills, with the ability to synthesize complex data into clear and actionable insights
- Excellent communication and presentation skills, with the ability to influence and collaborate effectively with stakeholders at all levels, including executive leadership
- Demonstrated experience in an agile development environment and a deep understanding of product design processes
- Strong leadership and collaboration skills, with the ability to work across cross-functional teams
Desirable
- Master's or Ph.D. degree in a related field
- Experience using ML/AI to synthesize qualitative and quantitative insights at scaleLeadership experience in a UX Research team, with a history of mentoring and developing junior researchers
- Domain expertise in a specific area relevant to our product, particularly in the dating space
- Proficiency with advanced research tools and software like eye-tracking
- A strong portfolio showcasing a diverse range of research projects and their tangible impact on product outcomes
- Ability to work independently, manage multiple projects simultaneously, and thrive in a fast-paced, dynamic environment
What the job involves
- We are looking for a passionate and experienced Staff UX Researcher to work on our team and collaborate with partners across Product, Data, Voice of the Customer/CX, and more
- As a Staff UX Researcher at Tinder, you will lead large-scale, complex research initiatives, collaborating closely with cross-functional teams to deliver high-quality research insights that drive strategic product decisions, inform our product roadmap, and help us design and develop products that enhance the user experience
- Drive and execute large-scale, complex UX Research projects from inception to completion, including planning, design, data collection, analysis, and reporting
- Design and conduct innovative qualitative and quantitative studies, including usability testing, user interviews, surveys, ethnographic studies, and advanced data analysis
- Translate complex research data into clear, actionable insights that inform product strategy, design decisions, and user experience improvements
- Bring user insights to life to communicate research findings using storytelling techniques including video, data visualization, personas, journey maps, and more
- Work closely with product managers, designers, engineers, and other stakeholders to identify research needs and align research objectives with business goals
- Champion user-centered design principles and ensure the voice of the user is consistently represented in all stages of product development
- Closely collaborate with the Voice of the Customer (VoC) team to integrate customer feedback and insights into research findings, ensuring a holistic understanding of user needs and pain points
- Communicate VoC effectively to all levels of the organization
- Communicate, influence and drive decision-making with executive stakeholders via storytellingProvide mentorship and guidance to junior researchers and team members, fostering a culture of continuous learning, professional growth, and excellence
Our take
In today's society, online communication is rapidly replacing face-to-face interaction across various aspects of life, including professional, platonic, and even romantic relationships. Dating apps like Tinder, with their quick sing-ups and swipe-based interface, have revolutionized the way people connect.
Tinder's innovative approach has significantly reduced the social stigma associated with online dating. This, coupled with the global rise of smartphones, has created a strong tailwind for the app. However, Tinder faces new challenges from competitors like Hinge, Bumble, and Thursday, who all capitalize on similar "swipe-based" mechanics, potentially attracting users away from the platform.
To address this, Tinder is actively seeking ways to reinvent its core product. The company is exploring the development of "Tinderverse", a shared virtual reality experience. Additionally, it is testing "Tinder Coins", an in-app currency earned through positive user behavior, allowing access to premium features. These initiatives demonstrate Tinder's commitment to remaining at the forefront of the ever-evolving online dating landscape.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
42% female employees
-8% employee growth in 12 months
Company
Company benefits
- Mind & Body: Take care of yourself with benefits to keep you physically and mentally healthy.
- Company Perks: As winners of Comparably’s 2022 Best Company Perks and Benefits Award, we’re proud to say we provide perks that make a difference
- Life @ Tinder: We support each other— from informal check-ins to snacks + catered lunches at HQ to the flexibility to take time off when you need it
Company values
- We prioritize member safety: At Tinder, our top priority is to build an authentic, equitable, and respectful community
- We strive to build a workplace that reflects the rich diversity of our members: The best thing about Tinder is that it caters to lots of differnt people and many different types of interactions
- We encourage authenticity to nurture a trustworthy, collaborative environment: We're honest and open in all we do. Our humanity inspires us to be real with one another and to stay true to who we are, so we can feel confident interacting and collaborating with others
- We never stand still. We're inspired to build for what's next: We must constantly innovate, experiment, and learn. We strive to set a higher standard for our products, our teams, and ourselves. We eagerly seek, accept, and give feedback with cando and kindness so we can continue to grow personally and professionally
- We champion and rally behind big ideas: We empower people to think and act differently, and to be unafraid to have a strong point of view. We’re willing to risk being wrong so that we can figure out what’s right. If we aren’t creating things that make us a little bit uncomfortable, then we likely won’t make a dent in the universe
Company HQ
Sunset Strip, West Hollywood, CA
Articles
Leadership
Jonathan Badeen
(Co-Founder)Previously Director of Design at Casting Networks before starting Tinder in 2012. Served as the Chief Strategy Officer at Tinder from 2016 to 2022.
Sean Rad
(Co-Founder)Received an honorary degree from the University of Southern California Marshall School of Business. Founder of Rad Fund.
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