Support Operations Associate, Siro
$70k
Offers Equity
AI coach for field sales reps
Be an early applicant
AI coach for field sales reps
21-100 employees
Be an early applicant
$70k
Offers Equity
21-100 employees
Company mission
Siro's mission is to create a world where anyone can find social mobility and financial freedom through a career in sales.
Role
Who you are
- We’re looking for someone who is early in their career but brings real energy and ambition. If you’re excited about the intersection of AI, sales, and customer experience, this is a place where you can make a meaningful impact from day one
- 0-1 years of experience in customer support, customer success, or a customer-facing role, including internships. New grads are welcome, too
- Excellent written communication—you can explain things clearly and make customers feel heard
- Genuine curiosity about AI and how it can be applied to real-world problems
- Highly organized and reliable—you follow through, and have the ability to keep both yourself and others accountable to drive successful outcomes
- Comfortable picking up new software quickly; prior experience with Intercom or similar tools is a plus but not required, as is prior coding experience
- Exceptional problem-solving skills and the ability to adapt to new problems rather than following a script
What the job involves
- As a Support Operations Associate at Siro, you will be the first point of contact for our customers, helping them get the most out of the Siro platform and resolving issues quickly and thoughtfully
- This is a great opportunity for someone who is curious, personable, and excited about new technologies. You don’t need to be deeply technical, but you should have a knack for learning new tools, thinking creatively about problems, and finding ways to make customers’ lives easier. You’ll report directly to the head of support and have active input into how our support function runs on a day-to-day basis
- Serve as the first point of contact for inbound customer support tickets in Intercom, resolving issues promptly and professionally
- Triage incoming requests and escalate complex issues appropriately
- Work directly with Product and Engineering to report platform bugs
- Maintain a high standard of communication—we aim for over 95% customer satisfaction, and believe great support is a competitive differentiator
- Identify patterns in support tickets and flag recurring issues or product friction
- Contribute to knowledge base articles and help documentation
- Help develop AI tools to improve support workflows and customer self-service
- Assist our Customer Success team with onboarding tasks
Our take
The activities of sales representatives are essential for maximising the profits of a business, but it’s difficult to optimise this when there is no efficient way of tracking conversations. It is almost impossible to know exactly how long a sales rep pitches a product or exactly what they said, and this makes it difficult for businesses to improve their sales.
Siro provides a digital mobile and desktop app that facilitates the tracking and analysis of the conversations of sales reps and clients. The app records and transcribes sales conversations, providing a quantifiable footprint of every sales conversation, which can then be analysed by sales managers for improvements.
Whilst the recording and transcription software behind Siro is nothing new, the integrated approach to tracking sales conversations has been untapped until now. Investors see its potential too, with $50 million in Series B funding awarded in 2025 to accelerate Siro's product development. The company claims that when used properly, its sales coaching system can reduce sales conversation time tenfold - giving Siro the potential to take sales coaching to a whole new level.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2025
$50m
SERIES B
Oct 2023
$14m
SERIES A
Total funding: $69.1m
Company HQ
Flatiron District, New York, NY
Leadership
Jake Cronin
(Founder & CEO)Co-founder of Queue. Was a Woodruff Scholar at Emory where they studied Math, CS, and Chinese Studies. Opened & ran a Cutco branch office.
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