KYC Supervisor, Swan
€48-70.8k
3+ days a week in office
Embedded finance platform
Posted today
Embedded finance platform
201-500 employees
Posted today
€48-70.8k
3+ days a week in office
201-500 employees
Company mission
To empower all kinds of digital companies to transform their UX and start embedding banking features within minutes.
Role
Who you are
- You have at least 3 years of experience in KYC/AML/Financial Security at a fintech, payment institution, bank, or fast-paced start-up/scale-up environment. Preferably with at least 1 year of experience as a team supervisor/ mentor
- You have a strong understanding of the AML/CFT regulatory framework and a "protect mindset"
- You have hands-on experience managing team performance, including setting and tracking KPIs, monitoring productivity metrics, and running structured coaching or training programs to drive continuous improvement
- You're confident onboarding and training new team members, helping them ramp up quickly and embed best practices from day one
- You enjoy streamlining internal processes to improve operational efficiency and scalability
- You're data-driven, with strong analytical skills and attention to detail
- You know how to prioritize in a fast-paced production environment and can manage urgent cases effectively without compromising on compliance
- You are highly proficient with modern compliance tools and CRMs (e.g., Zendesk, Forest, Next Matter) and are eager to master and champion new technologies
- You're proactive, hands-on, and love getting things done
- Excellent communication skills in English and fluent in either German, Dutch, French, Spanish or Italian
- Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door
- It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying!
What the job involves
- We are seeking a highly motivated and experienced KYC Supervisor to join our rapidly expanding team. Swan primarily onboards small and medium-sized companies and self-employed freelancers opening business accounts. While we use the term "KYC," it also refers to Know-Your-Business (KYB) processes
- In this role, you will bridge the gap between strategy and execution. You’ll dedicate a significant portion of your time to hands-on individual contributions—reviewing complex alerts and handling edge cases—while simultaneously driving team growth through direct coaching and technical training
- Conduct thorough KYC/KYB reviews with a keen eye for detail, ensuring strict adherence to current laws and internal regulations
- Resolve complex cases and edge situations, providing customized solutions that meet high compliance standards
- Maintain subject matter expertise by staying abreast of the latest advancements in compliance regulations and dedicating time to continuous professional development
- Onboard and train new members on KYC/SOP procedures, regulatory requirements, internal tools, and best practices for high-quality reviews
- Foster professional growth through regular 1:1s, providing actionable operational feedback to remove daily roadblocks
- Drive continuous improvement by identifying training gaps, creating individual development plans, and delivering targeted small-group training sessions
- Oversee daily team health by managing schedules, approving leave requests, and ensuring shift coverage to meet SLAs
- Manage daily workflows, ensuring tasks align with team goals, SLAs are maintained, and quality remains consistently high
- Collaborate across departments, including Product, Engineering, and Risk, on ad-hoc projects to streamline and optimize KYC processes
- Implement and enhance procedures, maintaining momentum across stakeholder groups to ensure scalable and consistent operations
- Execute quality controls and lead continuous improvement projects to ensure the team consistently meets or exceeds performance targets
Application process
- Pre-screen: A 30-minute video call with our Talent Acquisition Manager, to get to know you, understand your career expectations, and answer your questions
- Hiring Manager: Interview with a Hiring Manager to evaluate the role-related skills and alignment with the mission (45 min)
- Case study: Take-home task to submit within 2 to 3 days, followed by a panel presentation (60 min)
- HR Interview: Interview with the HRBP of the Ops department (45 min)
- Final Interview: with our Chief Operations Officer (45 min)
- We usually respond within a week
Our take
Swan is a European fintech specialising in embedded banking, which believes it can transform businesses by adding a financial layer. The company's APIs enable companies to integrate banking services into their own digital product - embedded finance.
While not alone in the fintech industry, the company stands out by squarely targeting SaaS platforms, marketplaces, and other fintechs. It offers an end-to-end, integrated and multi-product experience, and owns the payment and fraud risk, which has garnered the attention of impressive clients including Agricap, Carrefour, Pennylane and Ride.
Swan continues to invest into accelerating its expansion in the European market, developing more banking features that are specialized for a variety of local EU markets. It continues to gain momentum and has raised plenty of funding to support its future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
78% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2025
$48.9m
SERIES B
Sep 2023
$43.1m
SERIES B
Total funding: $116.5m
Company benefits
- ESOP packages available
- Flexible remote policy
- Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib
- Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax
- The best health insurance
- We provide a Swile card to cover your meal on work days
- Extra holidays (RTT)
Company HQ
Porte-Saint-Martin, Paris, France
Leadership
Nicolas Benady
(President & Co-founder)Former CEO of the company. Previously co-founded Antelop Solutions and PriceMinister. Acted as Product Manager for French Market of VISA Europe, President of Limonetik, IT Project Manager for AXA Cessions, and was a Team Member for Endless Winter.
Nicolas Saison
(CPO & Co-founder)Previous experience as Vice President of Product for Payboost, Digital IT Manager for AXA France, Payment Project Director for Limonetik, and as a Developer and Risk Manager for AXA.
Camille Tyan
(CEO)Previously founded ConnectX, as well as co-founding Marble, Numeral and PayPlug (at the latter of which they were CEO).
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