Territory Manager, Pass the Keys
Edinburgh
£38-43.7k
Plus uncapped profit share potential
Short-term property rental management platform
Be an early applicant
Short-term property rental management platform
101-200 employees
Be an early applicant
£38-43.7k
Plus uncapped profit share potential
101-200 employees
Company mission
To create a global community of successful property managers who dominate their markets by delivering exceptional services for hosts and guests.
Role
Who you are
- Proven experience in a management role with P&L responsibility, such as a General Manager, Operations Manager, or Business Development Manager
- Strong background in sales, with a demonstrable track record of meeting and exceeding targets
- Exceptional leadership, communication, and negotiation skills, with experience in building and managing teams
- Proficiency with CRM software (HubSpot preferred) and the Google Workspace suite
- Highly analytical and data-driven, with the ability to solve complex problems effectively
- A self-starting, entrepreneurial mindset with the ability to work autonomously in a fast-paced environment
- Experience in property management, hospitality, short-term rental, or the real estate industry is beneficial, but not necessary
- The role is predominantly a remote position; however, the successful candidate must be Edinburgh-based to be able to attend property viewings and conduct property checks
What the job involves
- As Territory Manager, you will take ownership of the financial and commercial performance of our Edinburgh territory, driving operational excellence and business growth
- You will be responsible for overseeing day-to-day operations, developing strategic sales and marketing initiatives, and leading a high-performing team to ensure outstanding service for our hosts and guests
- This is a results-driven role where you will achieve ambitious Key Performance Indicators (KPIs) through a combination of great people management, operational rigour, and an analytical approach
- Your performance will be measured by the successful growth of your portfolio
- Market Leadership & Strategic Growth:
- Develop and execute a comprehensive growth plan to establish and expand our market presence
- Own the territory's P&L, with accountability for driving revenue growth and ensuring profitability
- Lead monthly and quarterly business reviews, reporting on performance and strategic initiatives
- Recruit, train, and develop a high-performing local team as the market scales
- Conduct continuous market research and competitor analysis to identify opportunities and inform strategy
- Sales & Business Development:
- Drive the end-to-end sales process to build a robust pipeline and sign new Hosts
- Attend property viewings, prepare compelling quotes, and meticulously manage all sales activities within our CRM (HubSpot)
- Forge and nurture strategic local partnerships to generate new business and enhance our brand reputation
- Approve new property listings, ensuring they meet our quality standards and brand guidelines
- Operations & Host Management:
- Deliver an exceptional host and guest experience to maintain high standards of service and satisfaction
- Implement strategies to foster host loyalty and build strong, lasting relationships
- Oversee all day-to-day operations, ensuring the seamless functioning of on-the-ground teams and local suppliers
- Proactively manage host accounts, including resolving failed or missed payments and other financial queries
- Key Performance Indicators (KPIs):
- Success in the Territory Manager role is defined by achieving targets across the following key metrics:
- Financial Performance:
- NBV vs Previous Year: Year-over-year growth in Net Booking Value
- Gross Profit NBV %: The gross profit margin achieved on Net Booking Value
- Growth & Sales:
- Net Growth: The net increase in managed properties within the territory
- Sales Conversion: The percentage of leads successfully converted into new hosts
- Operational Excellence:
- YOY Host Retention: The annual rate at which existing hosts are retained
- Airbnb Rating & Booking.com Rating: Average guest review scores on major booking platforms
- Leadership & Performance:
- A Player Team: The successful recruitment, development, and retention of a high-performing local team
- KPI Ranking: The territory's performance ranking against other markets within the company
Our take
Hosting a property for short-term rental presents an excellent way for property owners to capitalise on vacant properties, but managing multiple listings can be difficult. Hosts must take care of property cleaning, customer service, check-ins, and listing management, generally depending on hiring workers local to each property in order to manage operations remotely.
Pass The Keys provides a short-term property rental management platform, allowing property owners to list and manage properties across 20 different marketplaces including Airbnb and Booking.com. The company also connects hosts with the workers and resources needed to ensure properties are cleaned and maintained to meet quality standards, whilst also managing all guest communications.
The stresses of hiring staff, managing properties, and communicating with customers can often stop short-term property rentals from being worthwhile despite its lucrative nature, and Pass The Keys has recognised that an all-in-one management platform would solve this problem. By isolating the complications of property management from owners, the company claims it can increase accessibility to the short-term rental market whilst helping businesses to scale portfolios with ease.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Mar 2022
$1.6m
LATE VC
Jun 2020
$0.7m
SEED
Total funding: $4.6m
Company HQ
Finsbury, London, UK
Leadership
Alexander Lyakhotskiy
(Co-Founder & CEO)Experience as Business Project Consultant for Ineum Consulting. Senior Business Analyst for McKinsey & Company from 2010 to 2013.
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