Renewals Manager, Hypori
$125-140k
Offers a performance bonus
Cyber security platform
Be an early applicant
Cyber security platform
101-200 employees
Be an early applicant
$125-140k
Offers a performance bonus
101-200 employees
Company mission
To provide secure access to data from any device, anywhere.
Role
Who you are
- This is an ideal opportunity for someone who thrives at the intersection of customer success, operations, and sales — someone who can manage complex renewal cycles, execute contracts accurately, and identify growth opportunities within existing accounts
- 3–5 years of experience in renewals, customer success, or inside sales within a SaaS or subscription-based business
- Demonstrated success in achieving retention and renewal quota metrics
- Strong contract management and negotiation skills; comfortable navigating legal and commercial terms. Preference on familiarity with government contracting, SEWP, or other federal procurement vehicles
- Proficiency in Salesforce (or similar CRM), with strong attention to data hygiene and forecasting accuracy
- Excellent written and verbal communication skills, with the ability to simplify complex topics for customers
- Highly organized, detail-oriented, and process-driven; comfortable juggling multiple renewal cycles simultaneously
- Collaborative mindset and thrives in cross-functional environments with Customer Success, Sales, and Finance
- Familiarity with Salesforce CPQ, DocuSign CLM, or similar quoting and contract management tools
What the job involves
- We’re looking for a Renewals Manager to own and drive the end-to-end renewal process for our existing customers. This role ensures our customers continue their partnership with Hypori while supporting our growth and retention objectives
- You’ll collaborate closely with our Technical Account Managers (TAMs) and post-sales teams to deliver a seamless renewal experience — balancing commercial acumen, operational precision, and customer focus
- Renewal Management: Own the renewal cycle for assigned customers, typically engaging 180 days before contract end date to drive timely renewal closure and forecast review with CRO and sales leadership
- Customer Collaboration: Partner with Technical Account Managers and the post-sales team to ensure customer satisfaction and surface renewal risks early
- Contract Execution: Prepare, process, and manage renewal agreements and supporting documentation in Salesforce and our contract management systems
- Forecasting & Reporting: Maintain accurate renewal forecasts and report on Gross Retention, Renewal ARR, and renewal pipeline metrics
- Retention Ownership: Achieve and exceed assigned Gross Retention Rate (GRR) targets by managing risk, addressing objections, and ensuring timely renewals
- Expansion Identification: Spot and qualify upsell and cross-sell opportunities within the customer base; route expansion opportunities to account executives and be incentivized for sourced expansion ARR
- Process Excellence: Partner with Revenue Operations to continuously improve the renewal workflow, automation, and reporting
- Customer Advocacy: Act as a trusted advisor for customers during renewal discussions, ensuring clear communication of terms and value delivered
Our take
The BYOD (bring your own device) trend enables employees of organizations to use their own technology to access privileged and sensitive company information and applications. While essential for many organizations - especially with the endurance of remote working culture - this approach can pose security issues.
Hypori is a company that aims to help organizations address these issues, with a security and management solution that protects corporate apps and data on personal mobile devices. It ensures that data is only stored in a cloud-based virtual environment, and isn't transferred or stored on a physical endpoint device.
Hypori works with clients that include the US Department of Defense and corporate enterprises in finance, healthcare, education, and software. It is seen as an industry leader in BYOD security, has raised significant investment, and is enjoying a period of growth. Funds will go towards solidifying this leadership whilst capitalizing on the rise of remote working and demand for Zero Trust Architecture technologies.
Steph
Company Specialist at Welcome to the Jungle
Insights
56% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2025
$12m
SERIES B
Mar 2023
$12.5m
SERIES B
Total funding: $68.9m
Company benefits
- Performance Bonuses
- 401k Savings Plan and Company Match
- Traditional (pre-tax), Roth (after tax) and catch-up deferral options
- Numerous Investment Options
- Stock Option Program
- Culture of Ownership
- Health Insurance – 3 Plans to Choose From
- HSA Plan with Company Contribution
- Dental Insurance – Basic and Buy Up Plan
- Vision Insurance
- Critical Illness Insurance, Hospital Indemnity Plan & Accident Insurance
- Flexible Spending Account Plan
- Flexible Spending Account - Dependent Care Plan
- Short- and Long-Term Disability Insurance
- Life and AD&D Insurance
- Wellness Programs
- Employee Assistance Program
- Fitness and Wellness Discount Programs
- Legal Shield and ID Shield
- 10 Paid Holidays + 2 Floating Holidays
- Generous and flexible Paid Time Off (3 weeks)
- Paid Military Leave
- Paid Parental Leave
- Remote work program
- Careers across the US
- Employee Referral Bonuses range from $5,000 - $10,000
Company HQ
Hunter Mill District, Reston, VA
Leadership
Jared Shepard
(CEO, not founder)After being a Lead Technical Planner in the US Army, they became a Lead Technical Planner at BLACKHAWK Management Corporation. They have co-founded Intelligent Waves and Warriors Ethos (where they continue to serve as Chair of BoD). Joined Hypori in 2020 as CEO.
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