Customer Operations Manager, C3.ai
$127-156k
+ Equity
More information about location
5 days a week in office (Redwood City, CA)
Enterprise AI application development platform
Job no longer available
Enterprise AI application development platform
1001+ employees
Job no longer available
$127-156k
+ Equity
More information about location
5 days a week in office (Redwood City, CA)
1001+ employees
Company mission
C3's mission is to help industry leaders leverage enterprise AI at an unprecedented scale to thrive in the digital era.
Role
Who you are
- 4+ years of relevant work experience in customer services/success operations, business operations, or similar roles
- Bachelor's degree in Business, Finance, or related field of study
- Clear and concise communication skills - both written and verbal
- Proficiency in Excel, PowerPoint, and a major BI tool (PowerBI, Looker, Tableau, etc.)
- Strong analytical, reporting, and process development skills
- Self-starter, problem-solver, detail-oriented, and a team player
- Have experience with:
- Project staffing and resource allocation management
- Revenue forecasting and financial reporting
What the job involves
- C3 AI is hiring a Customer Operations Manager to join us at our headquarters in Redwood City, CA
- As an integral member of the Customer Operations team, the Customer Operations Manager will manage and optimize critical business processes to enable customer success supporting a global team
- A Customer Operations Manager works closely with the Pre-Sales, Project Management, Customer Oversight, Engineering, Data Science, and Finance teams to track key metrics, provide data insights, and support the execution of high-value, time-constrained projects with new and existing customers
- Define and track key performance indicators for projects and customer accounts, supporting program oversight and management
- Improve and implement operations processes within customer-facing departments, driving change management and facilitating company scaling
- Unify data from disparate sources and conduct analyses to generate actionable insights for leadership
- Develop, maintain, and publish business intelligence dashboards
- Manage time-tracking software for accurate analysis of project and resource allocations
- Support department and company-level planning cycles, tracking goal achievement, and preparing materials for leadership review
- Collaborate with the Finance and Revenue teams to track customer contracts, forecast services revenue, and assist with financial reporting requirements
Our take
C3.ai is a leading enterprise AI software provider for accelerating digital transformation. C3.ai delivers a comprehensive and proven set of capabilities for rapidly developing, deploying, and operating large scale AI, predictive analytics, and IoT applications for any enterprise value chain in any industry.
At the core of the C3 AI Suite is a powerful model-driven AI architecture that dramatically enhances the productivity of data scientists and application developers while future-proofing applications against underlying IT evolution. The C3 AI Suite is supposed to be 10 to 100x faster and more reliable than other solutions or DIY approaches, enabling robust delivery of production applications with less code and cost.
The C3 AI Suite seamlessly works with existing data storage, sources, tools, and infrastructure investment, while flexibly operating in a private, hybrid cloud, or multi-cloud environment. Having incorporated OpenAI's ChatGPT and other AI software from Google and academia in its enterprise search product, investors are anticipating a huge surge in business for this innovative company.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jan 2018
$100m
SERIES F
Mar 2017
$11m
SERIES E
Total funding: $221.8m
Company benefits
- Paid Parental Time Off: For US employees, mothers are eligible for up to a total of 10 to 12 weeks of paid parental time off with your newborn. All parents, including those adopting children, are eligible to take up to a total of 4 weeks of paid parental time off
- Hybrid Work: C3 AI employees may choose to work from home and office
- Advanced Degrees: Lifelong learning is a part of C3 AI. That’s why we will cover the total cost for employees to earn a master’s degree in computer science online. Those who complete the degree get three more big perks—a $25,000 cash bonus, a guaranteed 15% raise and a stock grant
- Continuous Education: C3 AI holds monthly employee training sessions as well as weekly lunch-and-learns. C3 AI also encourages further education by offering bonuses for the successful completion of select online courses
- Relax and recharge: In the United States, C3 AI offers 15 days of paid time off every year. As your tenure with the company grows so does your paid time off! C3 AI also offers 10 paid public holidays around which you can build your vacation leave
- Health Coverage: C3 AI offers competitive coverage. Our program includes medical, dental, and vision
- Equity: Restricted stock units are granted to all full-time C3 AI employees
- Free gym membership: To help keep you at the top of your game, C3 AI offers employees a free gym membership at our state-of-the-art fitness facility
- Catered lunches daily: C3 AI provides a fully stocked snack area and beverage refrigerator that contains everything from energy drinks to sodas and iced tea. Every day C3 AI provides a catered, gourmet lunch so that the team can relax together and share ideas
- Commuter check program: C3 AI offers tax saving commuter benefits program
- Travel assistance: Employees are provided global health insurance while traveling for business
- Ping-pong and pool tables: C3 AI has been known to host ping-pong and pool tournaments, allowing you to step away from the monitor. This is the perfect opportunity to enjoy coworkers while hitting a white ball at them
- Friday happy hour: Relax and unwind at the end of the week at C3’s weekly Friday Happy Hour. Enjoy good food, good drinks and great company at our office
- Flexible spending accounts: C3 AI offers both Health Care and Dependent Care Flexible Spending Accounts. Both accounts enable you to pay for essential health and wellness before you pay taxes on it
- Life insurance: C3 AI offers short term / long term disability, life insurance and AD&D insurance
- Additional leave benefits: C3 AI offers paid time off for bereavement and jury leave
- Continental breakfast: It’s the most important meal of the day. C3 AI offers breakfast five days a week, including oatmeal, cereal, fruit, and delicious coffee
- 401K: C3 AI offers fund options via Charles Schwab for retirement savings
Company values
- Innovation - Our ambition is to solve problems that have never been solved before
- Curiosity - We are self-learners, fulfilled by continuous knowledge acquisition to accelerate innovation
- Integrity - We comport ourselves with unwavering ethical integrity, respect, and courtesy
- Collective Intelligence - The respect we have for the intelligence and capabilities of one another fosters boundless collaboration
Company HQ
Redwood City, CA
Articles
Leadership
Patricia House
(Vice Chairman)Previously Marketing Director at Oracle for 3 years and Executive Vice President at Frame Technology for 4 years
Thomas Siebel
(Chairman & CEO)Previously Senior Vice President at Oracle for 6 years and CEO of Gain Technology for 2 years
Salary benchmarks
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