Senior Site Reliability Engineer, Docplanner
+ Share options plan after 6 months
Booking platform and management software provider for doctors
Be an early applicant
Booking platform and management software provider for doctors
1001+ employees
Be an early applicant
+ Share options plan after 6 months
1001+ employees
Company mission
To make the healthcare experience more human, via free doctor reviews and bookings for patients, and practice management tools for doctors.
Role
Who you are
- We’re after someone who brings fresh ideas, a unique perspective, and things like an owner — just like us — to build practical solutions and great user experiences every step of the way
- Monitoring and observability - Experience with monitoring stack like DataDog / OTEL / Prometheus
- Detective mindset - Strong investigative mindset with a detective-like approach to troubleshooting and resolving complex issues
- .NET experience - Familiar with .NET environment and ability to code
- AWS experience - Experience working with AWS services and cloud-native architectures
- Kubernetes - Practical experience deploying, managing, and troubleshooting applications in Kubernetes; understanding of containers, Helm, and scaling strategies
- Think like an owner - Proactive approach to identifying problems, performance bottlenecks, and areas for improvement
- Communicator – Equally fluent when talking to humans or machines; clear, effective communication across teams and tools
Desirable
- Proficiency in scripting or programming with languages such as Python or Go – to support automation and tooling development
- Hands-on experience in Site Reliability Engineering practices – including incident management and service-level objectives
- Understanding of microservices architecture – with experience in designing, observing, and troubleshooting distributed systems
What the job involves
- At Docplanner, we love building software that makes a real difference
- Our site reliability engineers (SREs) play a key role in making sure our users get powerful features, fast performance, and rock-solid reliability — so they can focus on what matters most to them
- As more and more customers rely on our platform, we’re looking for an experienced SRE to help us build great foundations
- Operate production environments by monitoring availability and taking a holistic view of system health
- Measure and optimize system performance to stay ahead of customer needs and drive continuous innovation
- Improve reliability, quality, and time-to-market of our suite of software solutions
- Provide primary operational support and engineering expertise for multiple large-scale, distributed software applications
- Ensure reliability and availability of systems through monitoring, alerting, and incident response
- Investigate and resolve incidents, perform root cause analysis, and implement long-term fixes
- Define and maintain SLOs/SLIs to measure and drive service quality
- Continuously improve performance and optimize infrastructure cost and resource usage
- Collaborate with developers to build scalable, fault-tolerant systems and improve deployment practices
- Automate operational tasks to reduce manual toil and improve efficiency
Our take
Healthcare platform Docplanner has become a major player in the European healthtech market in the decade since it was founded. The company offers a suite of administrative tools for 30M patients and around 2M doctors worldwide, including workflow digitisation and appointment booking services. The company currently operate in 13 countries, hit Unicorn status in 2021, and has been riding a recent wave of digital transformation and workforce overburdening in the healthcare sector which has spurred on demand for precisely the kind of services they provide. So it’s safe to say business is going well.
What is most compelling about Docplanner’s business journey has been its long-brewing competition with their direct competitor, the fellow Unicorn and better-funded Doctolib. The tête-à-tête with this French/German rival has seen both parties making aggressive European expansion with national acquisitions - Doctolib in Italy, France, and Germany; Docplanner in Turkey, Poland, Spain, and Latin America. With Docplanner’s 2021 acquisition of German parallel platform Jameda, however, they are making moves on Doctolib’s home turf. The company has also acquired MyDr, a leading Polsih tech solutions provider.
These broad consolidation moves represent a maturation of the healthtech market which will serve both competitors well. Docplanner is certainly a key and aggressive contender in this race - and this company isn't going anywhere any time soon.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2019
$93.8m
SERIES E
May 2017
$17.6m
SERIES D
Total funding: $146.8m
Company benefits
- English classes
- Stock Option plan
- Free health insurance & wellnes Ifeel platform (unlimited)
- Corporate access with Andjoy colaboration
- Off days package
- Additional paid holiday on your birthday to celebrate with your loved ones or to have a self-care day!
- Flexible working hours
- Working from home policy (up to 3 days per week)
Company HQ
Czyste, Warsaw, Masovian Voivodeship
Leadership
Mariusz Gralewski
(CEO)A Computer Science graduate from Warsaw University of Technology.
Luca Puccioni
(CEO)Previously Vice President and Chief Sales Officer at Groupon, he subsequently worked as Director for Southern European Sales at HomeAway.
Lucek Samulowski
(CPO)Previously Senior HR Business Partner at Unilever, he went on to serve as Head of HR at GoldenLine Sp.
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