Head of In-House, Flex Legal
Commercial Lead
2+ days a week in office (Holborn, London)
Legal profession staffing agency
Open for applications
Legal profession staffing agency
101-200 employees
Open for applications
2+ days a week in office (Holborn, London)
101-200 employees
Company mission
To make the legal industry more human and agile.
Role
Who you are
- The role requires an entrepreneurial mindset, leveraging market insights, and deep industry knowledge to develop tailored sales strategies that drive customer acquisition, retention and expansion
What the job involves
- REPORTS TO: Head of Growth
- The Head of In-house (Commercial Lead) is a senior and pivotal role at Flex Legal, responsible for driving our in-house segment
- This segment is our largest segment where we hope to see the most strategic growth and commercial success coming from over the next few years
- You will identify, establish and nurture long-term, high-value partnerships with key clients and take a structured approach to account planning and growth
- You will collaborate closely with senior stakeholders across Flex Legal - including marketing, client success and talent teams - to ensure seamless execution of growth strategies and the delivery of exceptional customer experience
- This role involves leading and mentoring a team, fostering a high-performance culture and driving continuous improvement through clear goal setting and proactive leadership
- It requires the ability to work in a matrix-type environment, with particular emphasis on working collaboratively and effectively with the client success team
- The Commercial Lead is expected to deliver not just immediate results but to help shape the long-term success of the commercial function and the wider business
- Own the sales pipeline within the relevant segment, ensuring consistent progression of leads and qualified opportunities through the funnel
- Achieve or exceed revenue and growth targets for the segment
- Drive rigour in pipeline management, process optimisation and forecasting accuracy while fostering an entrepreneurial spirit that encourages initiative and innovation
- Provide regular updates and reports to senior management on pipeline progress, risks and opportunities
- Be a senior account manager, building and nurturing long-term, strategic relationships with key clients
- Implement effective account management processes, including regular account reviews, proactive issue resolution and identifying opportunities for upselling or cross-selling
- Ensure client satisfaction, retention, and growth through exceptional service delivery and strategic partnerships
- Manage contract negotiations, renewals and pricing strategies for the segment
- Partner with the Marketing Team to develop targeted strategies, campaigns and content that drives engagement and generates qualified leads for the segment
- Provide insights and feedback on market trends, customer needs and competitive landscape to inform marketing initiatives
- Work closely with the Success Team to ensure a seamless hand-off from commercial to delivery (and vice-versa), and provide ongoing support for smooth conversion and client onboarding
- Lead, mentor and develop a team of account managers and account executives, providing guidance, training and development opportunities
- Set clear goals and expectations for the team, ensuring alignment with broader commercial objectives
- Foster a positive, high-performance culture within the commercial team, promoting collaboration, accountability and continuous improvement
- Conduct regular performance reviews and support the professional growth of team members
- Be a role model for effective leadership at Flex
- Contribute to the development of the overall commercial strategy, aligning team efforts with business objectives
- Provide ‘bottom up’ validation of revenue and growth targets
- Analyse segment performance, identify trends and recommend adjustments to improve outcomes
- Monitor competitor activities and industry developments to ensure Flex maintains a competitive edge in the market
- Own debt chasing for clients within the segment
- Attend networking and other events (virtual and/or in person) and be an ambassador for Flex
- KEY ACCOUNTABILITIES:
- Deliver revenue to target in the segment, including robust pipeline management to enable accurate forecasting and reporting
- Define and deliver lead gen/marketing and account management strategy for the segment
- Ensure all client information, pricing, meetings and client correspondence is accurately uploaded into Salesforce
- Leadership, hiring, team development and performance management of our In House team
- As part of being an employee of Flex we also place importance on how we work not just individually, but together and in support of our clients. As such, alongside our values, all Flex legal roles include the following behavioural responsibilities:
- Values:
- Human. We purposefully connect people to create an inclusive community where everybody thrives
- Inclusivity and respect; actively listen to diverse perspectives and incorporate them into decision making. Show respect and empathy in all interactions, valuing each person’s unique contributions
- Collaboration and teamwork; foster a collaborative environment by encouraging open communication and teamwork. Support colleagues in their professional growth and development
- Community; engage with everyone in Flex in a way that promotes a sense of belonging and community within the business; supporting meetings, team building activities and events
- Trusted. We earn trust through the quality and effectiveness of our work to ensure great outcomes
- Integrity and transparency; communicate openly and honestly with colleagues, clients and partners. Take responsibility for actions and decisions, owning mistakes and learning from them
- Reliability and accountability; consistently deliver high-quality work on time and follow through on commitments and promises. Seek feedback and continuously improve skills and competencies
- Entrepreneurial. We are forward-looking and progressive, constantly exploring and innovating
- Innovation and creativity; embrace change and show flexibility and adaptability to new situations and challenges. Be open to new methods, technologies and processes that can improve what you/we do
- Problem solving; identify potential issues before they become problems and develop proactive solutions. Take the initiative to own improvement of processes and outcomes in your area
- Strategic thinking; support the long-term goals of Flex, know how your role/team helps achieve them
Salary benchmarks
Our take
Law firms often experience periods of increased demand, especially around project work, but don't have the time or expertise to easily source skilled legal professionals. Flex Legal was founded in 2017 with the goal of easing these staffing problems, giving law firms access to a flexible pool of qualified and vetted lawyers and paralegals.
Flex's main competition are the traditional recruitment agencies who have supplied temporary workers in this sector, but lacking the links to the legal profession they are unable to source the best talent or accurately assess their suitability for roles. Compared to other legal agencies Flex is a step ahead in its matching systems and interface, for instance offering video profiles and automated timesheets and invoicing systems which are not typical in the sector.
As the legal profession continues to modernise, having access to the top new talent will be increasingly important. Flex's contribution is to implement tools like the training journal app, which is the UK's first digital Qualifying Work Experience record. This will bolster Flex's pool of qualified legal talent while supporting students and employees through the qualification process, a win-win for the company and the industry. In 2024, an acquisition by vision-aligned London-based international law firm Mishcon de Raya will see Flex maintain autonomy and benefit from new capital.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Private healthcare (following successful completion of 3 month probationary period)
- 25 days annual leave, plus Bank Holidays
- Hybrid working, with vibrant office based just off Bermondsey Street in London
- Cycle to work scheme
- Enhanced parental leave pay
- Generous nursery benefit (subject to scheme’s eligibility criteria)
- £200 annual development budget for personal/professional development
- £200 allowance towards home office equipment
- Employee Assistance Programme
Company HQ
Bermondsey, London, UK
Leadership
Mary Bonsor
(Co-Founder)Is also a Governor at Keyworth Primary School. Was previously a Solicitor at Winckworth Sherwood LLP.
James Moore
(Co-Founder)Is a board member for SysKit, Gearset and 3T Software Labs. Prior to co-founding Flex Legal was CTO of Redgate Software.
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