IT Administrator, Arine
$75-85k
More information about location
Comprehensive medication management
Open for applications
Comprehensive medication management
201-500 employees
Open for applications
$75-85k
More information about location
201-500 employees
Company mission
To ensure that every individual receives the safest, most effective and most appropriate treatment for their unique and evolving healthcare needs.
Role
Who you are
- Minimum of 2 years of desktop support/management
- Degree in Information Technology, Computer Science, or a related field
- Experience in a cloud-based environment
- Experience with Mobile Device Management
- Understanding of computing hardware technology and their associated operating systems
- Ability to install, configure, and maintain operating systems and applications
- Strong communication skills
- Understanding on how to perform advanced troubleshooting of end-user computing devices, laptops, and network issues
- Ability to follow documented standard operating procedures
- Ability to develop standard operating procedures based on policies and changes to the environment
- Understanding of information security practices and HIPAA
- Ability to analyze issues, develop plans, and implement their solutions
- Must be able to speak, read, and write proficiently in the English language. The ability to understand issues over the phone and to clearly communicate instructions and guidance is essential for this position
- An established private work area that ensures information privacy
- A stable high-speed internet connection for remote work
- Ability to pass a background check
- Must live in and be eligible to work in the United States
What the job involves
- Arine is seeking a multi-platform (MacOS, Windows, and ChromeOS) IT Administrator to support our US operations
- As IT Administrator, you will be on the front line of providing internal staff computer support to ensure smooth and uninterrupted operations
- The position will report to the Head of Security and IT Infrastructure. Work hours are generally flexible, however, as IT Administrator you must be able to support core business hours
- Provide onsite and remote support to troubleshoot, repair, and resolve laptop issues for staff
- Build and configure end-user systems in a Mac, Windows, and ChromeOS environment
- Work with manufacturers to support and resolve hardware and application issues
- Be familiar with supporting connected devices and accessories such as keyboards, mice, monitors, and home routers
- Track and resolve issues using a ticketing system
- Create and update standard operating procedures and "How-To's" as needed
- Effectively communicate troubleshooting steps whether communicated over IM, video, and call
- Manage and support users with Office 365, Google Workspace, and Zoom
- Maintain high satisfaction ratings among peers
- Conduct periodic user, group, and access reviews
- Assist with managing access controls
Our take
Medication mismanagement costs the healthcare industry a huge amount of money every year, and what's more, it has a significant impact on patient outcomes. Arine solves this problem with its comprehensive medication management solutions.
Arine was founded by an experienced team of health experts and senior developers, whose joint expertise has shaped the platform considerably. Arine improves ROI for health plan providers, while improving patient satisfaction and reducing readmission rates. Confidence in Arine's tech is riding high in the industry, with the company raising an impressive amount of funding since its launch.
The health plan industry is changing rapidly, with many startups looking to disrupt outdated processes. However, Arine's considerable impact, financial backing and naming on the Inc 5000's 2024 list of fastest-growing private companies is a testament to its continued scalability.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Aug 2022
$18.5m
SERIES B
Oct 2021
$11m
SERIES A
Total funding: $29.5m
Company benefits
- Medical, dental & vision Insurance
- Flexible vacation
- Arine's 401k or Roth 401k benefit
- Remote
Company HQ
Financial District, San Francisco, CA
Leadership
Yoona Kim
(Co-Founder & CEO)Was Associate Director of Health Economics & Outcomes Research at Gilead Sciences. Also served as Head of Clinical Modeling & Analytics at Proteus Digital Health.
Penjit Moorhead
(Co-Founder & CTO)Worked as a Senior Developer Analyst at Lehman Brothers, and was a Senior Software Developer at Stanford Linear Accelerator Center. Then joined Proteus Digital Health as a Data Scientist.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 9 more jobs at Arine