Customer Data & Insights Manager, Amplitude
$140-210k
Plus stock options and bonus
Product analytics company
Job no longer available
Product analytics company
501-1000 employees
Job no longer available
$140-210k
Plus stock options and bonus
501-1000 employees
Company mission
To be the epicenter of digital business.
Role
Who you are
- Strong analytical skills, experienced with statistics (e.g. regression), and able to find, pull, and manipulate data effectively
- (1) moderate SQL experience [e.g. can explore raw data sets and manipulate them
- To get answers]
- (2) experience with SQL-based reporting platforms like Looker, Tableau, CRMA, or others
- Experience joining data across systems to generate meaningful, actionable learnings for go-to-market leadership – includes user behavior data (in-app clicks and actions), go-to-market data (contacts, accounts, opportunities), and financial data (revenue/ARR outcomes)
- Experience deriving clear strategic recommendations from complex data sources
- Experience with database modeling and data infrastructure
- Proficient joining and manipulating data to build models in gSheets/Excel and SQL
- Experience partnering with senior leaders (incl. C-suite) on performance and program evaluation, and providing insights to guide strategy and investments
- Effective cross-functional collaborator and communicator with experience leading through influence to drive alignment, execution and results
- Are proficient with Python, including Jupyter notebooks + common statistics and charting packages
- Have experience using the Amplitude product
- Have Customer Success experience, incl. familiarity with CS Platforms
- Have proven experience working with internal Systems & Product teams
- Have experience with SFDC
What the job involves
- As the Customer Data & Insights Manager, you will accelerate customer outcomes and team efficiency through customer data and insights
- You will be directly responsible for executing against our annual strategy commitment to develop and advance customer insights to accelerate growth
- You’ll do this by synthesizing customer usage and experience, customer success programs and business outcome data to define which customer behaviors and usage patterns correlate with risk, retention and growth - so we can proactively measure, signal and activate against it, driving the right actions at the right time
- You’ll support rapid experimentation and testing to understand which strategies give us the best returns on performance - scaling successes and sunsetting failures to continuously build better customer outcomes
- And, your research will guide strategy development and inform the right long-term big bets and investments
- In this role, you’ll serve the Customer Success organization and drive/develop the CX
- You’ll partner with Sales, Marketing and Product teams across levels, up to executive leadership, to drive alignment and get things done
- You will evolve a clear view of Customer Insights (incl. Customer Health metrics, and Renewal Propensity models), and guide the build of Customer Journey and Capabilities Models
- This role requires someone who can translate big picture vision into hands-on data analysis, synthesis and strategic recommendations
- We’re looking for someone who has a passion for the customer experience, enjoys building and is an effective innovator and collaborator
- Our Customer Success team is a growth lever for our customers and for Amplitude. Spanning across Customer Success Management, Professional Services, and Education, this individual will develop an end-to-end perspective to help us grow value for Amplitude users present and future
- Manage and evolve customer health scoring including data modeling and defining leading indicators of retention + growth to systematically signal risk & opportunity, and drive Customer Success field action
- Analyze point-in-time customer behavior patterns to guide development of Customer Journey maps & Capability Models; Optimizing our human- and tech-led engagements
- Analyze outcomes from experiments, new strategies and operationalized programs to guide leadership decisions, actions and investments
- Evaluate trends in customer health (e.g. by region, segment, industry) to surface root-cause, risk and/or opportunity, and recommend strategies to enhance outcomes
- Partner with senior leadership; Guide and drive strategic planning choices by sizing return on investment and providing recommendations for growth
- Build reliable cohort reporting, trend analysis and performance insights
Our take
Amplitude provides product analytics to help companies understand user behaviour. Product, marketing, and growth teams use Amplitude to discover and share insights about user engagement, retention, and revenue.
Amplitude’s user flows reveal which actions are the most commonly taken after users sign up, and which usually precede purchases made in-app, creating paths through the app. The behaviour of individual app users can be viewed with unlimited real-time activity feeds and user timelines.
Thousands of companies use Amplitude analytics, including Microsoft, Under Armour, Intuit, Twitter, Bonobos, Peloton, and many more. In 2024, a securities fraud case was filed against Amplitude due to an IPO and stock share rise that was alleged to be artificially inflated before their downturn in 2022. The case has since been resolved, and Amplitude continues to release new products and operate at full capacity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$150m
LATE VC
May 2020
$50m
SERIES E
Total funding: $336.2m
Company benefits
- We offer a generous 12-week parental leave for fathers/partners and 18-20 weeks for new birthing parents. This leave policy also provides flexible scheduling so you can spend time with your family and bond with your little one. Specific leave policy will vary by country
- We believe it’s important to unplug from work to reset and recharge. We offer flexible vacation time and unlimited PTO — and we encourage you to use it!
- We provide a monthly stipend for the wellness activity of your choosing, from gym memberships and fitness classes to acupuncture and massages
- Equity is an important component of compensation, but it should benefit you (not just the company). In addition to offering competitive RSU grants that vest quarterly over three years, our Employee Stock Purchase Plan gives employees the option to buy below market price
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Spenser Skates
(Co-Founder & CEO)Previously worked as an Algorithmic Trader, Researcher at DRW Trading Group. They co-found Sonalight but are no longer working at the company.
Curtis Liu
(Co-Founder & CTO)Previously worked as a Teaching Assistant at MIT and as a Software Engineer at Google. They co-found Sonalight but are no longer working at the company.
Jeffrey Wang
(Co-Founder & Chief Architect)They studied computer science at university. They have extensive experience in software engineering prior to co-founding Amplitude.
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