Senior CRM Analyst, RVU
10% discretionary yearly bonus
More information about location
2+ days a week in office
The home of: Uswitch, Confused.com, Tempcover, Mojo Mortgages and money.co.uk
Be an early applicant
The home of: Uswitch, Confused.com, Tempcover, Mojo Mortgages and money.co.uk
501-1000 employees
Be an early applicant
10% discretionary yearly bonus
More information about location
2+ days a week in office
501-1000 employees
Company mission
Empowering people to make confident decisions.
Role
Who you are
- Proficiency in SQL is essential; we also use Python for automation, modelling and experimentation, if you're not an expert yet, we’ll help you get there
- As a Senior Analyst, you have experience in a CRM or Customer focused analytical role
- Communication skills; scoping projects, disseminating results and instilling confidence in your work with key internal stakeholders of varied backgrounds
- Experience in using analytical and data BI tooling such as Tableau (Git, dbt - nice to haves)
- Experience building complex operational & financial models, synthesising recommendations, and presenting to senior executives
- Strong prioritisation and urgency; understanding that not every task is urgent, but every day is
What the job involves
- As a Senior CRM Analyst, your input will be crucial in driving decision-making
- We strive to simplify some of the most complex and daunting consumer marketplaces, to improve the lives of our customers
- We give millions of people the information required to save thousands of pounds per year by helping them make more informed decisions about their utility bills and finance products at the right time
- How do we most effectively let customers know when they could be switching to a better deal?
- How can we deepen our understanding of our customers to improve their experience with our marketing?
- How do we identify and prioritise the financial decisions that currently matters the most to our customers?
- You will be the voice of our data - using it to influence and guide strategy, as well as identifying opportunities that may benefit the business
- All our analysts work across the business verticals on a broad range of challenges and though you will start as a Marketing Analyst, you will have the opportunity to work on different challenges, projects and teams throughout your time with RVU
- You’ll join our Marketing Analytics team - A team looking to understand and optimise all marketing channels from the effectiveness of Above The Line/Brand to improving the efficiency of key conversion drivers such as Paid Search
- Our ambition? To build a best-in-class customer experience. And you’ll play a leading role in helping us to achieve it by enabling us to understand our customers better, harnessing data and discovering insight across all our touch-points, campaigns and marketing activity
- Using tools and databases including Google sheets, BigQuery (SQL), Tableau, and Python you’ll tackle intriguing and exciting problems that we’re only just starting to understand, in order to:
- Deepen our understanding of CRM programmes and how to, in partnership with the wider marketing and marketing analytics team, optimise the customer journey
- Collaborate with and influence the relevant marketing team members to make more informed data-guided decisions
- Monitor, report and diagnose trends in KPIs, automating wherever possible, and proactively finding risks and opportunities
- Development of analytical tools and models to improve our analytical capabilities
Application process
- Stage 1: 30 min video interview
- Stage 2: 45 min technical video interview
- Stage 3: 60 min presentation and competency interview
- Stage 4: Final in person interview
- Stage 5: Offer
Salary benchmarks
Our take
With increases in everyday costs presenting a significant challenge to households across the UK right now, RVU’s ecosystem of brands has the potential to provide a one-stop shop for consumers to ensure they are better informed and can save money on their bills.
RVU owns and operates Uswitch, Confused.com, Money.co.uk, Mojo Mortgages and Tempcover in the UK, all of which help millions of people make more informed decisions on a range of products and services for their home, such as energy, mortgages, insurance, broadband and mobile phones.
With the 2022 acquisition of Tempcover adding to the portfolio of brands, RVU is doubling down on the breadth of its product offering - expanding into the temporary insurance market. Tempcover is an insure-tech that brings flexible and affordable insurance solutions to motorists - whether hourly cover or month-long policies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
41% female employees
Company
Company benefits
- Employer matching pension contributions up to 7.5%
- 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
- A hybrid working approach with 2 in-office days per week
- Maternity leave: after 12 months of service, you'll receive 26 weeks at full pay, followed by 13 weeks at half pay
- Parental leave: after 12 months of service you'll receive four weeks at full pay, followed by 8 weeks of flexible working
- Adoption leave: after 12 months service - 26 weeks at full pay, followed by 13 weeks at half pay
- £300 ‘Work from Home’ budget to help contribute towards a great work environment at home
- 25 days holiday excl. bank holidays (increasing to 30 days) + 2 days “My Time” per year
- Private medical cover, critical illness cover, dental plans and employee assistance programme
- Up to 22 days per year “working from anywhere”
- Electric vehicles scheme and carbon offsetting scheme
- Free breakfast in the office daily
- Free in-office gym, accessible 7 days a week
- Free access to the Calm and Peppy app for physical and mental health
- Employee discounts programme
- A healthy learning and training budget
Company values
- We believe in making every second count
- We believe in getting better every day
- We believe in winning the right way
- We believe that everything is written in pencil
- We believe in being great people to work with
- We believe that we can be the change we wish to see in the world
- We believe in leaving the wood pile higher than you found it
Company HQ
London, UK
Articles
Leadership
Tariq Syed
(CEO)Joined Red Ventures in 2017 to lead the inception of their European operations, which included the joint acquisition of the ZPG Group and subsequently the creation of RVU.
Diversity, Equity & Inclusion at RVU
- 'We can choose to do nothing, we can choose to be angry with the world, or we can choose to take action. We choose action. Not hollow words or quick fixes that make us feel good. Deep-rooted action that will make a lasting impact way beyond the boundaries of our organisation.' Tariq Syed - RVU CEO
- Empower: Our approach to Employee Resource Groups (ERGs) includes executive sponsorship, funding, and professional development for ERG Leaders. Current ERGs are focused on Women, BAME and LGBTQIA+ and Disabilities.
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