Customer Service Representative, Binance
Pioneer Talent Program
Cryptocurrency exchange platform
Open for applications
Cryptocurrency exchange platform
1001+ employees
Open for applications
1001+ employees
Company mission
Binance's mission is to be the infrastructure service provider in crypto.
Role
Who you are
- Are you an early-career professional ready to kickstart your career in the dynamic world of blockchain?
- Candidates with up to 5 years of relevant work experience
- We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
- College degree or above
- Native-level fluency in French, and advanced English is required to support our global/overseas users in this role
- Previous experience with cross-functional support will be advantageous
- High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
- Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
- Passionate for the customer service industry and can accept to work under different work shifts
- Positive about the crypto industry
What the job involves
- Binance’s Pioneer Talent Program is designed to nurture ambitious individuals like you
- The program offers full-time roles where participants will gain hands-on expertise via a tailored training curriculum and personalised 1:1 mentorship from industry leaders
- Dive behind the scenes of the world’s leading blockchain ecosystem while building the skills to thrive in Web3. Launch your career with purpose—join us in shaping the future of digital innovation
- Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority
- We aim to create a platform where users receive top-quality assistance with fast response times and accurate information
- Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform
- Handle high volume live chat and other online tools
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Go the extra mile to engage customers
Our take
Binance Exchange is one of the fastest and most popular cryptocurrency exchange platforms in the world, capable of processing over 1.4 million orders per second. The platform focuses on security, robustness, and execution speed - attracting enthusiasts and professional traders alike.
The Binance exchange provides access to hundreds of digital currency pairs, while maintaining security, liquidity and high-speed. The platform offers some of the lowest trading costs in the industry at 0.1% or even less through the use of Binance Coin.
The exchange strives to give its users access to some of the latest blockchain/DLT technologies with new cryptocurrencies being listed all the time. Binance are well placed to ride the wave of increasing interest in crypto. It is expanding its international presence, with the recent acquisition of Sakura Exchange BitCoin and GOPAX, engendering its penetration of the Japanese and South Korean markets.
Steph
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2025
$2bn
GROWTH EQUITY VC
Sep 2017
$10m
SERIES A
Total funding: $2.0bn
Company benefits
- Competitive salary
- Option to be paid in crypto
- Health insurance
- Flexible working hours
- Remote work for many roles
- Company sponsored holidays
- Team building activities
- And other various perks and benefits
- Learning and development programs
- Free language classes
- Relocation support
- International transfers mid-career
Company HQ
Ta' Xbiex
Leadership
Changpeng Zhao
(CEO)Previously Head of Tradebook Futures Development at Bloomberg for 4 years and Partner at Fusion Systems for 8 years.
Yi He
(CMO)Previously Co-founder of OKCoin and Vice President at yixia.com for 1 year.
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