Account Manager, AirDNA
€45-50k
OTE
5 days a week in office
Short-term rental data analytics
Open for applications
Short-term rental data analytics
101-200 employees
Open for applications
€45-50k
OTE
5 days a week in office
101-200 employees
Company mission
To empower our customers to smartly grow their business.
Role
Who you are
- Full proficiency in English and Italian both verbal and written
- 1+ years of Account management experience in B2B or SaaS environment
- Strong communication skills, both written and verbal, with the ability to build rapport and trust
- Confident and personable on customer calls, with the ability to negotiate and overcome objections
- Highly organized and detail-oriented, ensuring accurate documentation and task management
- Proactive mindset, consistently checking in on customer health and seeking opportunities to add value
- Ability to interpret and explain data, leveraging insights to drive customer adoption and upsell opportunities
- 1+ years of experience with CRM platforms (HubSpot preferred)
- Strong sales and account management experience, with demonstrated success in renewals and upselling
- Ability to problem-solve quickly and efficiently, addressing customer inquiries and troubleshooting issues
- Willingness to continuously learn and stay informed about industry trends and customer challenges
- Proven track record or revenue growth and client satisfaction / retention
What the job involves
- As an Account Manager, you will be responsible for retaining revenue and identifying upsell opportunities within your customer base
- This role combines account management and customer success, ensuring customers achieve measurable ROI from our products
- You will act as a trusted advisor, leveraging industry expertise and product knowledge to foster long-term relationships, drive customer satisfaction, and mitigate churn risks
- The AirDNA Account Manager is a driven professional with strong commercial acumen, strategic thinking, and collaboration skills, dedicated to driving business growth and customer satisfaction
- Responsible for the entire life cycle of the client after they have been closed (onboarding, adoption, expansion, and renewal)
- Drive revenue retention by achieving retention goals
- Conduct customer calls, including onboarding, renewals, and quarterly business reviews (QBRs)
- Monitor customer health scores, identify at-risk accounts, and collaborate with internal teams to resolve issues and improve engagement
- Maintain CRM hygiene, ensuring accurate and up-to-date records for renewals, interactions, and forecasts
- Identify upsell opportunities through deep account knowledge, competitor analysis, and customer insights
- Drive contract negotiations, incorporating auto-renewal and pricing strategies based on usage and value
- Monitor customer activity and API usage, addressing underutilization and proactively increasing engagement
- Collaborate with Customer Success, RevOps, and Product teams to resolve customer issues and provide actionable feedback.Be the internal advocate of our clients
- Triage customer questions and manage the responses with feedback from internal Product, Engineering and Analytics Teams
- Standard working hours from 11 am to 7 pm
- Indefinite contract
Application process
- First stage: Virtual interview with the People Team at AirDNA (Online-30min)
- Second stage: Meet the Hiring Manager (Online-30min)
- Final stage: Case Study + Meeting with SVP of Sales and Hiring Manager (45min)
- Ideal start date: April 2025
Our take
The short-term rental market is booming, and with that comes a rising demand for actionable rental data. Enter AirDNA - an industry leader providing predictive analytics software designed to give rental operators the edge they need to succeed.
AirDNA leverages powerful machine learning algorithms to track the daily performance of over 10M property listings around the world, delivering invaluable insights into Airbnb hosts, rental managers, hoteliers, and investors alike.
Acquired by Alpine Investors in 2022, the company is now poised for even more growth, with access to more funding and a broader customer base. To stay ahead in the competitive market, the company will need to double down and is doing so with the recent acquisition of Uplisting, a leading vacation rental software provider. Blending its property management tools with AirDNA's data will help ensure it continues to lead the way in rental data and analytics.
Freddie
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Company benefits
- Generous Vacation Policy
- Continued Education Stipend
- Quarterly Team and Company Outings
- Hybrid Work Environments
- Language Classes
- Dog Friendly Offices
Company HQ
Union Station, Denver, CO
Leadership
Rohit Bezewada
(CEO)Joined AirDNA in 2024 as CEO. Alongside this, they are an Operating Executive at Alpine Investors. Previously they were the COO and CFO of Trucker Tools and worked in Investment Banking at J.P. Morgan and in Business Development at Uber.
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