Account Manager, AirDNA

• Full proficiency in English and Italian both verbal and written
• 1+ years of Account management experience in B2B or SaaS environment
• Strong communication skills, both written and verbal, with the ability to build rapport and trust
• Confident and personable on customer calls, with the ability to negotiate and overcome objections
• Highly organized and detail-oriented, ensuring accurate documentation and task management
• Proactive mindset, consistently checking in on customer health and seeking opportunities to add value
• Ability to interpret and explain data, leveraging insights to drive customer adoption and upsell opportunities
• 1+ years of experience with CRM platforms (HubSpot preferred)
• Strong sales and account management experience, with demonstrated success in renewals and upselling
• Ability to problem-solve quickly and efficiently, addressing customer inquiries and troubleshooting issues
• Willingness to continuously learn and stay informed about industry trends and customer challenges
• Proven track record or revenue growth and client satisfaction / retention

• As an Account Manager, you will be responsible for retaining revenue and identifying upsell opportunities within your customer base
• This role combines account management and customer success, ensuring customers achieve measurable ROI from our products
• You will act as a trusted advisor, leveraging industry expertise and product knowledge to foster long-term relationships, drive customer satisfaction, and mitigate churn risks
• The AirDNA Account Manager is a driven professional with strong commercial acumen, strategic thinking, and collaboration skills, dedicated to driving business growth and customer satisfaction
• Responsible for the entire life cycle of the client after they have been closed (onboarding, adoption, expansion, and renewal)
• Drive revenue retention by achieving retention goals
• Conduct customer calls, including onboarding, renewals, and quarterly business reviews (QBRs)
• Monitor customer health scores, identify at-risk accounts, and collaborate with internal teams to resolve issues and improve engagement
• Maintain CRM hygiene, ensuring accurate and up-to-date records for renewals, interactions, and forecasts
• Identify upsell opportunities through deep account knowledge, competitor analysis, and customer insights
• Drive contract negotiations, incorporating auto-renewal and pricing strategies based on usage and value
• Monitor customer activity and API usage, addressing underutilization and proactively increasing engagement
• Collaborate with Customer Success, RevOps, and Product teams to resolve customer issues and provide actionable feedback.Be the internal advocate of our clients
• Triage customer questions and manage the responses with feedback from internal Product, Engineering and Analytics Teams
• Standard working hours from 11 am to 7 pm
• Indefinite contract

• First stage: Virtual interview with the People Team at AirDNA (Online-30min)
• Second stage: Meet the Hiring Manager (Online-30min)
• Final stage: Case Study + Meeting with SVP of Sales and Hiring Manager (45min)
• Ideal start date: April 2025

• Generous Vacation Policy
• Continued Education Stipend
• Quarterly Team and Company Outings
• Hybrid Work Environments
• Language Classes
• Dog Friendly Offices

The short-term rental market is booming, and with that comes a rising demand for actionable rental data. Enter AirDNA - an industry leader providing predictive analytics software designed to give rental operators the edge they need to succeed.