Customer Success Manager, Thoropass

• Our Customer Success Manager must be social and analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively
• Strong communication skills in English, both written and verbal, and ability to clearly convey ideas and effectively engage with various stakeholders
• Detail oriented with strong organizational skills
• Ability to handle multiple priorities
• Demonstrated leadership qualities
• High computer literacy and ability to learn new software
• Passion for service
• 4-6 years of experience in a customer-facing role and startup SaaS experience

Desirable

• We’re looking for a tech-savvy Customer Success Manager with a drive for building relationships and finding solutions
• As a member of our Customer Success Team, you’ll be working with other awesome tech startups by engaging with their founders and leadership teams
• Your sphere of influence will include maintaining customer relationships, networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn
• You’ll be asked for your insights on client-to-business interactions, how you think we can improve the customer experience through product support, and how best to handle customer complaints and requests
• The ideal Customer Success Manager will engage with customers, maximize value, and create strategies to grow our customer base
• Own post-sales relationships with our existing and new customers with contributions to growing ARR (annual recurring revenue)
• Help improve customer experience through data analysis
• Contribute to tutorials and communications
• Maximize customer retention
• Aid in innovative product design and development