Customer Success Operations Manager, EvenUp
$144-223.8k
US salary range is dependent on location. Canada: 128,746 - 184,229 depending on location. Offers equity
More information about location
AI-driven support for personal injury lawyers
Job no longer available
AI-driven support for personal injury lawyers
501-1000 employees
Job no longer available
$144-223.8k
US salary range is dependent on location. Canada: 128,746 - 184,229 depending on location. Offers equity
More information about location
501-1000 employees
Company mission
To close the justice gap using technology and AI.
Role
Who you are
- 8+ years of experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related operational role in a high-growth SaaS environment
- Strong analytical skills, with hands-on experience building dashboards, reporting, and data models that inform business decisions. SQL proficiency is required
- Proven ability to lead cross-functional initiatives and drive operational improvements in a fast-paced environment
- A systems-oriented, problem-solving mindset with strong communication skills and the ability to translate data into actionable insights for business stakeholders
- Demonstrated “get it done” mentality: you can independently push through challenges, take ownership of projects, and ensure deliverables are completed efficiently without needing constant guidance
- Hands-on experience with CRM and operational tools such as Salesforce, BI platforms, and customer success systems (e.g., Gainsight, Vitally, or similar)
What the job involves
- We are looking for a Customer Success Operations Manager to help scale the operational engine behind EvenUp’s Customer Success organization
- In this role, you will partner closely with CS leadership and the broader Revenue Operations team to design the systems, processes, and insights that power how we support and grow our customers
- This is a highly cross-functional role at the center of EvenUp’s post-sales experience
- You’ll help turn strategy into execution by improving the way we track customer outcomes, manage our CS workflows, and surface insights that drive better decisions
- From building dashboards and refining key metrics to launching operational initiatives that improve retention and expansion, you’ll play a critical role in helping our Customer Success team deliver exceptional results for our customers at scale
- Partner closely with Customer Success leadership to build and scale operational processes that support onboarding, retention, renewals, and customer growth
- Develop and maintain reporting, dashboards, and performance metrics that provide visibility into key customer success KPIs such as retention, expansion, customer health, and adoption
- Lead cross-functional initiatives that improve the post-sales customer journey, collaborating with teams across Revenue Operations, Sales, Product, Finance, and Data
- Own and optimize the Customer Success technology stack, ensuring strong data integrity and effective workflows across systems such as Salesforce, customer success platforms, and BI tools
- Write and analyze SQL queries to extract, validate, and model data that drives business decisions and operational improvements
- Drive initiatives forward with a founder mentality: take ownership, push projects to completion, proactively solve problems, and make decisions with minimal instruction
- Identify opportunities to improve operational efficiency through automation, process improvements, and new tooling that enables the Customer Success organization to scale
Our take
Every year, millions of personal injury cases in the US are resolved with only a small fraction going to trial, leaving many victims potentially under-compensated due to inaccurate settlement proposals. EvenUp aims to change this by leveraging AI technology to streamline the assessment of injury cases.
The AI tools evaluate raw case files, including medical and police records, creating tailored "demand packages" that present comprehensive compensation arguments. This improves lawyer performance and victim outcomes.
Despite concerns about AI bias and privacy, EvenUp has garnered significant investor interest, closing a funding round in 2025 that was one of the largest in the history of legal AI. Now valued at over $2 billion, it is investing in its team and introducing new techniques and products for personal injury and other legal areas.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2025
$150m
SERIES E
Oct 2024
$135m
SERIES D
Total funding: $370m
Company benefits
- Flexible working hours to match your style
- Offsites - get to meet your coworkers on a fully-expenses trip ever 6-12 months
- A variety of virtual team events such as game nights & happy hours
- Choice of medical, dental, and vision insurance plans for you and your family
- Flexible paid time off and 10+ holidays per year
- A stipend to upgrade your home office for fully-remote roles
- 401k for US-based employees 🇺🇸
Company HQ
Financial District, San Francisco, CA
Leadership
Rami Karabibar
(Co-Founder & CEO)Graduated from the McGill University with a Bachelor's Degree in Investment Management. Previously worked as a Management Consultant at Bain & Company and as a Startup Generalist at Zoomer.
Raymond Mieszaniec
(Co-Founder & COO)Previously co-founded EquitySim. Also worked as a Risk Consultant at PwC Hong Kong and Mainland China and as an Accountant at Scotiabank.
Saam Mashhad
(Co-Founder, Chief of Product & Legal Operations)Previously worked as a Law Clerk at the Superior Court of Quebec. Also co-founded Compass Startup & Legal Clinic where they served as the Director for 3 years before becoming an Associate at Norton Rose Fulbright.
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