Growth Ops, Totango
+ Equity
Customer success platform
Open for applications
Customer success platform
101-200 employees
Open for applications
+ Equity
101-200 employees
Company mission
To help businesses grow by investing in their customers.
Role
Who you are
- We’re looking for a high-energy, high-aptitude individual to join our team to be our Growth Ops Generalist
- Someone with a strong work ethic and an eagerness to learn
- Detail-oriented and reliable
- Comfortable with ambiguity and moving quickly
- Low ego — no task is too small
- Excited by the opportunity to grow alongside an early-stage team
What the job involves
- This is an opportunity to work directly with our cross functional leaders and executive leaders on high-impact projects as we explore the next evolution of our product
- The first initiative will focus on outreach to prospective customers as part of product/market fit research for our Catalyst roadmap
- We’re a fast-paced, collaborative team that values a bias for action, initiative, and humility. You’ll be trusted with real responsibility from day one and encouraged to grow quickly by taking on more as you go
- Support product/market fit research through outreach and interview coordination
- Assist the CEO and Director of Product with special projects
- Help organize insights and learnings to inform product and go-to-market decisions
- Jump in wherever needed to help drive company priorities forward
- No prior experience is required — just a strong work ethic, willingness to learn, and the drive to take on whatever is needed
Our take
Building customer journeys is crucial for companies to improve revenue performance and build client bases. However, many of the tools available for journey mapping, designing and building are separate, meaning that the operations are siloed and work is too slow to build revenue and customer engagement momentum.
Totango is a leading customer growth and success solutions provider that merges many of the operations within the sector into one platform. Its tools provide businesses with customer data analysis, revenue growth, business scaling, and market strategy solutions through the adoption of AI and automation.
Totango’s merger with customer growth platform Catalyst in 2024 expanded the company’s remit, and it was bolstered even more by acquiring Parative AI later that year. These two partnerships add customer growth analysis and churn intelligence to the suite available at Totango, ultimately creating an all-in-one solution for customer success. With massive clients such as Github citing 130% net revenue retention increases and a market presence across 25 states and 6 countries, Totango has firmly secured its top position in the customer growth sector through recent expansion and savvy partnerships.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Sep 2021
$100m
SERIES D
Feb 2018
$9m
LATE VC
Total funding: $136.9m
Company benefits
- Flexible PTO
- Employee equity
- Learning & development
- Remote first, hybrid friendly
- 401(k) with employer matching
- Team celebrations
- Generous parental leave
- Comprehensive health & wellness plans
Company values
- Curious - We’re ignited by the spark of curiosity that kickstarts innovation. We encourage a culture of ongoing learning and exploration so we can find new opportunities, learn from what we do, and move forward with fresh insights
- Collaborative - We’re all about “we,” not “me.” We tap into the unique strengths and perspectives of everyone. Working as “one team” is how we achieve more together
- Competitive - We’re fueled by a healthy competitive spirit that helps us exceed our own expectations. We drive innovation. We lead the industry. We achieve remarkable results
- Committed - We’re totally committed to our work and customers. We tackle challenges head-on because we’re set on reaching our goals and being excellent in everything we do
- Candid - We’re brave enough to speak openly, truthfully, and kindly, even when it’s tough. Honesty and transparency build trust and help things continuously improve
Articles
Leadership
Keith Frankel
(CEO)Keith was Totango's Chief Product Officer when he became CEO. His previous positions included: CEO of Parative (acquired), CPO at Firecracker (acquired), HubSpotter (IPO), & Techstars mentor.
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