Email Account Director, Infobip

$140-180k

+ Annual bonus, based on both individual and company performance

Excel

Senior and Expert level

New York

Remote from US

Full-stack communications platform as a service

Be an early applicant

Full-stack communications platform as a service

1001+ employees

RetailB2BSecurityEnterpriseTransportMarketingCommunicationCustomer serviceTelecommunicationsIdentityCloud ComputingSales

Be an early applicant

$140-180k

+ Annual bonus, based on both individual and company performance

Excel

Senior and Expert level

New York

Remote from US

1001+ employees

RetailB2BSecurityEnterpriseTransportMarketingCommunicationCustomer serviceTelecommunicationsIdentityCloud ComputingSales

Company mission

To provide accessible, innovative global communication technology that creates seamless interactions between businesses and people across the globe.

Job

Company

Role

Who you are

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity
Strong analytical and problem-solving skills, with a systematic and creative approach to problem-solving
Ability and willingness to reallocate globally in order to work hands-on with customers and regional colleagues
Fluent in English, both spoken and written
High-level communication skills
Proactive critical thinker, ready to constantly adapt to address new business challenges and recommend productive ideas
Good knowledge of MS Office Tools (Excel primarily)
Deliverability expertise (desirable)

What the job involves

The Email Account Director/Product Sales Expert drives regional growth and achieves sales targets for Email across the LATAM region
Acting as a deliverability champion and strategic partner, the PSE translates company strategy and work done with the product teams into actionable regional plans, collaborates with local sales teams to position Infobip Email as a superior product through deliverability, and identifies market opportunities to maximize gross profit, and guide customers toward best-in-class deliverability practices
Success is measured by gross profit increase, the number of strategic opportunities closed as won, and the successful rollout of deliverability-focused product initiatives
Translate the company product strategy into actionable regional plans
Build and execute business plans to hit product targets in the LATAM region
Identify new market opportunities and whitespace to expand adoption of deliverability-focused solutions and best practices
Partner closely with sales teams to position Email Deliverability as a key differentiator—providing training, deal guidance, and consultative support
Meet directly with key customers to assess deliverability challenges and drive adoption of advanced deliverability solutions
Actively participate in sales cycles to accelerate deals, improve customer deliverability outcomes, and boost long-term retention
Maintain deep knowledge of deliverability principles, product capabilities, and the competitive landscape across LATAM
Act as the regional “go-to” expert for Email Deliverability, advising on reputation management, authentication, and infrastructure performance
Gather customer feedback and market insights to inform Unfix bases, helping shape global GTM strategy and product roadmap
Collaborate with Unfix teams to ensure product and feature alignment with LATAM deliverability realities and evolving sender needs
Serve as a bridge between regional sales teams and HQ product teams, ensuring local feedback translates into global improvements
Contribute to regional and Unfix-level strategy discussions, advocating for deliverability initiatives that drive customer success and market leadership

Our take

The increasingly digital nature of how businesses connect with their customers brings new opportunities. Each customer touchpoint is an opportunity to augment and analyse user interactions with newfound precision.

Infobip helps companies take on this gargantuan task with a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualised interactions over customers’ preferred channels.

The company prides itself on its ability to help partners overcome the complexity of consumer communications, grow their business, and increase loyalty – all in a fast, secure and reliable way.

The biggest challenge for the company will be continuing to ensure that its comprehensive suite of products provides a more attractive option than a raft of specialised startups taking on individual challenges in the space like customer onboarding and real-time assistance.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

-3% employee growth in 12 months

Glassdoor (3.8)

Trustpilot (1.9)

Company

Funding (1 round)

Jul 2020

$200m

SERIES A

Total funding: $200m

Company benefits

Maternity & Paternity Leave
Work from home opportunities
Health insurance
Employee stock option plan

Leadership

Izabel Jelenic

(CTO)

Previously Delphi Developer at Pazinka Optima for 1 year and Oracle Developer at Uljanik IRI for 2 years.

Roberto Kutic

(COO)

Previously worked at Uljanik Strojogradnja for 12 years, holding various positions such as Project and Design Leader and Management Board Member.

Silvio Kutic

(CEO)

Studied Engineering at University of Zagreb.

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