Customer Support Executive, Log my Care LTD
£30-32k
2 days a week in office (Holborn, London)
Care management platform
Job no longer available
Care management platform
21-100 employees
Job no longer available
£30-32k
2 days a week in office (Holborn, London)
21-100 employees
Company mission
To make person-centred technology accessible to everybody in social care.
Role
Who you are
- You have 2-3 years of SaaS experience
- You have experience using live chat support systems (Intercom and/or Zendesk) and other CRMs (Hubspot, SalesForce, Freshdesk)
- You are comfortable with a start-up environment, and agile frameworks and able to prioritise and manage multiple tasks
- You want to work and grow in Customer Success and innovative technologies
- You're a super-organised and enthusiastic people-person, eager to deliver exceptional service to our Log my Care customers
- You have strong interpersonal and communication skills (phone and in writing)
- You take a logical and organised approach to problem-solving
- You are a team player who likes to be engaged with peers to achieve results
- You are empathetic and solution-driven
What the job involves
- We are looking for a passionate and organised Customer Support Executive to join our ambitious team here at Log my Care
- Reporting to Alex our Head of Customer Success
- Become a Log my Care expert; including all operational aspects of the product, the care sector, our customers and our values
- Put yourself in the customer’s shoes to understand the challenges and issues they occasionally face using Log my Care. Patience and empathy are key to this position
- Maintain and optimise our internal and client-facing knowledge-bases
- Maintain and optimise support-related processes by collaborating with the wider Customer Success Team
- Share product ideas and customer insights with the Product Team
- Support customers with their enquiries via support channels
- Develop engaging training videos and host live webinars
- Organise and provide training for both customers and the rest of the Log my Care team
- Work closely with the product team to assess bugs, identify recurring issues, and analyse trends
- Proactively identify customer needs fully so they can feed into our product roadmap
- Collaborate with cross-functional teams to identify training needs and align content with department objectives
Application process
- Submit your application
- Exploratory call with Olivia (People Manager) [30 min]
- Interview with Owen (Support Executive) and Flaka (Sr. CSE) who'll do a deep dive into your skills and experience [45 mins]
- An in-person task with Alex our Head of Customer Success (the hiring manager) along with a couple of the members of the team [45 min]
- Final interview with Sam (Co-founder & CEO) to discuss what you might bring to the role and how you might embody our values at LmC [15 minutes]
Salary benchmarks
Our take
The care sector is under enormous pressure, and this has had a considerable impact on care quality. Log my Care solves this problem with its people-centred care management platform.
Log my Care was founded to address the growing demand for better, more personal care. Its founders, veteran consultants and analysts, realised that the care sector is slowed down by outdated and time-consuming paper-based processes. In particular, the company makes it easier for care providers to offer digital consent and lack of capacity forms. This addresses one of the biggest issues in modern care: lack of consent.
Log my Care's focus on putting consent and patient autonomy at the heart of the care process has garnered a great deal of positive attention. In 2022, it was accredited by the NHS, which was a clear vote of confidence in the company's work. Growth Equity funding followed in 2024, which is helping the company launch its NHS-linked GP Connect service and a rostering tool for Care Managers. As scrutiny of the care sector continues to rise, demand for platforms like Log my Care is likely to sky-rocket, boding well for the company's future.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Apr 2024
$4.1m
GROWTH EQUITY VC
Nov 2022
$4.4m
EARLY VC
Total funding: $10.3m
Company benefits
- 🙌 Become part of a close-knit team making a huge impact on digital health technology to change the lives of thousands of people. We’re currently a team of 36!
- 🌴 Base holiday - 25 days (+ bank holidays) and one extra day for every work anniversary.
- 🌱 L&D budget - growth is key. You’ll get a budget of £500 to go towards books, courses, conferences, workshops, or coaching of your choice.
- 💧 Access to next-day mental health services via Spill.
- 🏝 Flexible working options - we know that everyone has a life beyond work. So, we’re happy to talk about shifting start times to reduced hours. Whatever helps you to bring your best self to the table.
- 💃🏻 Regular company socials and team lunches.
- 🏡 Hybrid working - we have a mixed model of office and home working. We work from our fancy Holborn offices on Wednesdays and Fridays and then the other 3 days from home.
- 🌍 Remote working For up to 4 weeks per year, you can choose to be fully away from the office.
- 👩⚕️ Private Health Insurance via AXA health insurance from day 1 plus 40% off at Nuffield gyms.
- 💸 Income protection insurance
- 🚲 Company cycle-to-work scheme - big discounts and spread the cost of a new bike.
Company HQ
Holborn, London, UK
Leadership
Sam Hussain
(CEO & Founder)Previously worked as a Strategy Consultant at Oliver Wyman, before co-founding Dapper Online. Is an Advisor at Swift Molecular Diagnostics.
Adam Hurst
(CTO)Worked as a Financial Analyst at Procter & Gamble, and as an Analyst at Excelian. Also worked as a Data Visualisation Specialist at Oxford Nanopore Technologies.
Share this job